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Bolongo Bay Beach Resort

USVI St. Thomas

Our Rating

5 Nights with Air from $1,009 Meals not included
Info Customer Reviews Questions & Answers
Customer Rating 18 Reviews
Value
 
3.9
Service
 
3.9
Beaches & Pools
 
3.8
Dining Options
 
4.1
Room Comfort
 
3.3
4 out of 5
"Nice quiet resort with friendly staff, good food, nice view from the room, quiet relaxing beach and the catamaran trips were spectacular!" – Danojb
21 out of 25 (84%) customers would recommend this product to a friend. Read All Reviews
the view from our beach front room
All Customer Reviews
1-4 of 18 reviews. Sort by
July 20, 2011
Nice Beaches, Terrible Customer Service!

The beach was very nice, we enjoyed the paddle boards, Hobie Cats, kayaks, windsurfers, aqua tricycles, and swim mats. The restaurants Lobster Grill and Mim's had both excellent customer service and food! We had issues with the Assistant Manager Tahja who was very rude since the first day that we arrived. He had no customer service skills, was rude and getting any information from him was like pulling teeth. We were two families, (a total of 9 people and stayed in two villas) one of the rooms was very dirty and had repairs which were "jimmy-rigged!" On just our second day there one of our kids left their wallet under the pillow and it disappeared into thin air....when we walked up to the office to file the complaint, they were very rude and refused to look into the issue. They also refused to call 9-1-1 or the police from the office phone, they told us we had to walk back to our room and call them. We had to file a police report since we need to have our IDs handy (for the airport) to get back home and they didn't care. As a matter of fact, they treated us as if we had stolen something! We ended up having to drive up to the police station which was located about 30-45 minutes away from the hotel...we made four trips in total because the St. Thomas police don't really keep "regular" hours (this took about a days worth of our time!!!!) Then, on the last day of our stay there when we were trying to print our boarding passes for the next day, we were basically pushed out of the computer room because they had to close it and when we explained to them that the airline's web site had issues, they said that was our issue and to take it up with the airlines. We have traveled to many resorts in California, Florida, Hawaii, and Mexico, and we had NEVER been treated like this!!! If we do decide to go back to St. Thomas, it will NOT be at this hotel!!!!!


36 of 37 found this helpful
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Overall Rating: 3
Value
 
3.0
Service
 
1.0
Beaches & Pools
 
4.0
Dining Options
 
5.0
Room Comfort
 
2.0
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Top 500 Contributor
From: Dallas, TX
Age: 35-44
Travel: 1-2 trips/year

August 13, 2011
Bolongo Bay

I have relatives that live on St. Thomas. This was my forth time staying at Bolongo Bay. First of all they did not have a room with two beds and I had brought my 6'3" nephew for a graduation gift on vacation. They brought a roll away bed that my dog would not have slept on. If this was not bad enough the bed in the room was a double bed. Additionaly the telephone in our room did not work for the activities people to contact us about cancelling our snorkeling with the turtles tour and my relatives had to keep calling my cell phone at $2.00 per minute to get a hold of us. Several complaints later to the front desk and asking for the manager was completely useless. They had lots of different excuses depending on who I spoke to and they were defensive and argumentative. When I was at the front desk about the bed I did see a bottle of Champayne sitting on the desk behind the counter with a note attached that stated sorry about the telephone with a last name other then mine attached to it. There was no "do not disturb sign/clean room" sign in our room, so the maid came and pounded on our door at 8:00AM to clean the room. We were still sleeping so our room wasn't serviced with fresh towels. Everyday I had to go to front desk and get clean wash rags and towels. There was one trash can in the bathroom and there should have been one in the kitchenette as well. When I complained about the maid I was informed that they start service at 8AM and if you don't get your room cleaned then they do not have to come back becasue they are on a schedule. I was told that I had to hang up the do not disturb sign I explained that there wasn't one and even asked the maid for one and never recieved one. I explained this was my forth stay here, that I have relative s that live her and I would not come back to stay here after how I was being treated this time. He could care less. The cusotmer service was awful, the beach towels were old and falling apart, they ran out of all towels and wash rags everyday. I was really dissapointed in how bad the service at the hotel had become.


56 of 59 found this helpful
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Overall Rating: 1
Value
 
1.0
Service
 
1.0
Beaches & Pools
 
3.0
Dining Options
 
2.0
Room Comfort
 
1.0
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Top 250 Contributor
From: San Diego, CA
Age: 45-54
Travel: 3-6 trips/year

January 9, 2011
Had a Good Time

I was hesitant to stay here after reading some of the negative reviews. I went with my mom and my 2 kids (12 and 14) and we stayed in 2 rooms. We were greeted right away by Ben who took our luggage to our rooms. It's true there is not an elevator but using the stairs wasn't awful since someone else carried the luggage. My kids absolutely loved the non-motorized water toys and quickly became friends with Antonio who works that area. I barely saw the kids as they were down "helping" Antonio or taking out a kayak. We had the all inclusive plan so they were all included! Nice perk! The breakfast at the Lobster Grille was very good! Several choices and even had a small buffet. The lunch there was good, too, with several different choices. I'm not a seafood fan, but there were many seafood choices at both restaurants. The steak was delicious at Lobster Grille. Iggies is the other restaurant with special nights such as all you can eat ribs and chicken. The ribs were good and we had the brownie dessert to share more than once. Most of the people that work at Bolongo Bay are very friendly and go out of their way to make sure you are enjoying yourself. My daughter and I got eaten alive by bugs but that's no fault of Bolongo Bay. The Heavenly Days trip to swim with the turtles was fun. My son celebrated his birthday there and they made him a special cake for a small charge. The room is nothing super-fancy but did provide a few dishes to use. We had the ocean view rooms and the view was gorgeous. The showers definitely are small but I didn't have trouble with having hot water or pressure. It is a challenge to shave your legs but where there's a will, there's a way! This hotel was perfectly fine if you just want to hang out, sit in the sun, and have some good food and drinks. There isn't a lot to do or walk to nearby so if you plan to leave the resort, you'll want to rent a car or take taxis. I was too scared to drive on the left but I think I could've done it if I wanted to. We mostly stayed on the resort property but we did do a tour of St. John, went to Coral World, and made a trip to K-Mart to buy snacks and water shoes. I would stay at this hotel again and would suggest it to other people. If you had a problem, I think they would work with you to resolve it.


16 of 16 found this helpful
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Overall Rating: 4
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
3.0
Room Comfort
 
3.0
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From: Iowa City, IA
Age: 35-44
Travel: 3-6 trips/year

August 6, 2010
Bolongo Bay Beach Resort, St. Thomas USVI

The resort wasn't anything special, just a typical 2 story hotel. The hallways are on the outside of the hotel, there isn't really an 'inside' to the place. The beach is awful, so if you're planning on going and not having to travel to a nicer beach then pick somewhere else (there was seaweed everywhere in the water and on the edge of the sand, rough sand, broken shells, some rocks, etc.). The restaurants were good though. The lobster place was a fancier dinner experience (more expensive) while Iggies was a fun bar and grill to go to at night (always something different going on there: live music, carnival, karaoke, etc). The activities booth was the best part of the place. They helped us set up trips on their 53 foot catamaran to go snorkeling and to go on a sunset cruise with cocktails around the bay, and on an all day trip to St. John (a really fun trip). Nearly every day we called a taxi and went to a different beach, which ended up working out really well. We went to Coki Beach (a MUST do, look it up if you're curious) and Megan's Bay, two beautiful beaches that we probably wouldn't have seen if we were staying at a place with a nice beach. The hotel is very remote, not many people on the beach at all, so if you want more of a social atmosphere look elsewhere.


11 of 11 found this helpful
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Overall Rating: 4
Value
 
3.0
Service
 
4.0
Beaches & Pools
 
1.0
Dining Options
 
5.0
Room Comfort
 
3.0
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From: New Hampshire
Age: 19-24
Travel: 1-2 trips/year

Room Information

74 rooms, all located steps away from the beach. Each room is equipped with Cable TV, air-conditioning, refrigerator, coffee maker, hair dryer, iron and ironing board and in-room safe, telephone, clock radio, ceiling fan, and balcony.

Room Details

Value Room
Hotel/Studio Unit Details

Oceanview Room
Hotel/Studio Unit Details

Beachfront Room
Hotel/Studio Unit Details

What's to Love

I love being just steps away from the beach, plus the resort is very family friendly and it's not too big. It was perfect getting to know the staff well and other guests!
 

What We'd Change

You'll need to take a cab to check out other restaurants, but when the food is so great at the resort, why bother?
 

Why You Should Go

With tons of free water activities to keep the everyone busy, a friendly vibe and a cozy atmosphere, Bolongo Bay is a real deal.

Available Amenities

  • Tour Assistance
  • Kayaks
  • Nightly Entertainment
  • Snorkeling
  • Windsurfing
  • Sailing
  • 2 Restaurants
  • 2 Bars/Lounges
  • Honeymoon Packages ($)
  • Beach Volleyball
  • Wireless Internet
  • Freshwater Swimming Pool(s)
  • Swim-Up Bar


Nearby Excursions & Attractions

  • Bars and Nightlife
  • Beach
  • Coral Reef
  • Deep-Sea Fishing
  • Historical Site(s)
  • Horseback Riding
  • Jet Ski Rentals
  • Kayaking
  • Motor Boat Rentals
  • Scuba Diving
  • Shopping
  • Snorkeling
  • Theme Park

Map of Local Area

St. Thomas is perfect for those who seek excitement, shopping, and nightlife. It is also known for beautiful beaches, breathtaking mountain views, and bustling ports.

Bolongo Bay Beach Resort

7150 Bolongo

340-775-1800

Hotel Description

When Bolongo Bay begins accepting guests this June, it will be a soft re-opening. During this time, The Oasis Restaurant and Bar will be open, poolside, along with the swim up bar as well. Iggies Beach Bar & Grill is currently being renovated and will be open later this year. During this time, there is a small area around the structure on the beach that is cordoned off as work is being done. As a major hurricane affected the island a few months ago, there is still some work being done, but the hotel is making strides to come back better than ever.

Bolongo Bay Beach Resort: Discover A Hidden Caribbean Treasure

Family owned and operated since 1974 by the Doumengs, Bolongo Bay Beach Resort's small, friendly atmosphere offers a vacation that seems like home. We're not the only ones who think the Doumengs are doing it right. Richard Doumeng, Managing Director, was awarded the "Golden Conch" Caribbean Hotelier of the Year Award by the Caribbean Hotel & Tourism Association.

Located on a 1,000-ft stretch of golden sand, Bolongo Bay Beach Resort redefines the word "beachfront." Relax by the beach or check out the freshwater pool and its swim-up bar. After you've worked up an appetite, two open-air restaurants draw you in: lobster specialties are a hit at The Oasis, and we hear conch fritters at Iggies Beach Bar and Grill are delish. Iggies hosts lots of fun nightly entertainment, so be sure to check it out if you're up for some night time fun.

Whether you're hanging out at the beach or seeing the sights, there are tons of things to do during the day. Start a game of beach volleyball, or challenge the kids to paddleboat races. Try parasailing, or book a snorkel or scuba excursion to see the underwater world. Day trips are popular with St. John, St. Croix and the British Virgin Islands so close, but St. Thomas also has great appeal: Paradise Point has unforgettable views, the shoreline is beautiful from Magens Bay and kids love feeding stingrays at Coral World.

Since the resort is smaller and more intimate, all rooms are beachfront, so you can enjoy the Caribbean from the privacy of your balcony.

This hotel is NOT All-Inclusive. Food and drink must be purchased separately.
Unless otherwise specified, all services are available for an additional charge.

For all-inclusive vacation packages, please visit Bolongo Bay Beach Resort All-Inclusive.



DINING

The Oasis
Type: International
Hours: Open for breakfast, lunch and dinner.
Description: Two-story, open-air restaurant by the beachfront pool offering beautiful ocean views and fresh Caribbean dishes.

Iggies Beach Bar and Grill
Type: Light fare
Hours: Food served daily until 11pm.
Description:
Open for Caribbean and American fare for lunch, dinner and late-night snacks.

All hours are subject to change.



BARS/NIGHTLIFE

Iggies Beach Bar
Voted 2012's Best Beach Bar in the Caribbean by Caribbean Travel & Life, Iggies has live entertainment 365 days a year, numerous TVs and even karaoke. Food served daily until 11pm.

Swim-up Bar
Located at the pool. Open daily.

The Oasis
Happy hour: Daily, 4pm-6pm.



BEACH

The resort is located on a 1,000-ft, golden sand beach by the Caribbean Sea.



POOLS

Catch some rays at the resort's freshwater pool, featuring a swim-up bar to quench your thirst.



SPORTS/ACTIVITES

Water

  • Paddle boards
  • Kayaks
  • Sunfish Sailboats
  • Windsurfing
  • Aqua tricycles
  • Snorkeling
  • Swim mats
  • Introductory Scuba lesson in the pool
  • Hobie cats

An additional charge:

  • Wave runners

Land

  • Beach volleyball
  • Cardio room


INTERNET

Bolongo Bay Beach Resort offers complimentary Wi-Fi throughout the resort.

SPA SERVICES

Bolongo Bay Beach Resort does not offer a spa.

WEDDING SERVICES

Bolongo Bay Beach Resort offers wedding and honeymoon packages to make your special day unforgettable. Contact the resort directly for more information.

CHILD CARE

Bolongo Bay Beach Resort does not offer child care services.



ADDITIONAL INFORMATION

Location
Located on the calmer, Caribbean side of the island of St. Thomas, 7 miles from the airport and 10 minutes from world-class shopping.

Check-In/Check-Out
Check-in: 3pm. Check-out: 11am.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Passport Requirements
Although US Citizens do not need a passport to travel to the USVI, all passengers must be able to prove citizenship. If not traveling with a passport, you must provide a certified copy of your birth certificate along with a government-issued photo ID.

Student Groups
Please note that Bolongo Bay Beach Resort will only allow groups of students to book the All Inclusive plan if all students are 17 or younger (nobody allowed to drink) or all students are 18 or older (all allowed to drink). Drinking age in the USVI is 18. If there is a mix of students over and under 18 they may only book the European plan.



All hours, fees, amenities, information and services are subject to change without notice.
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6 days, 5 nights
Travel Dates 10/21 - 12/22
Starting at $1009 was $1149
Meals not included

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

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