Get Help
Call Us

Sheraton Puerto Rico Hotel

Puerto Rico

Our Rating

Hotel with Air Best Rate Guaranteed
Info Customer Reviews Questions & Answers
Customer Rating 27 Reviews
Beaches & Pools
Dining Options
Room Comfort
3.9 out of 5
"Awesome hotel. Brand new. Awesome pool, good food and drinks. Not very close to Condado. Probably a half hour walk. But for the price it was great." – tc232160
28 out of 37 (76%) customers would recommend this product to a friend. Read All Reviews
Pool view
All Customer Reviews
1-4 of 27 reviews. Sort by
July 27, 2011
Nice place, bad location

My husband and I booked with this hotel for 6 nights. It is beautiful inside and out but not close to anything but the convention center(so if you are attending an event at the conv. center then it is perfect) Condado and Old San Juan are at least a $13 taxi ride one way. We wound up taking the bus often because of the price difference from the taxis which are outrageously expensive and not for everyday spending! So from the bus we got to see a lot of the projects in the local area...nice! No refrigerator in the room which was a pain so we couldn't really keep any leftovers. The one restaurant in the hotel - Texas de Brazil was delicious and great service but not for eating at every night because it is expensive and you eat so much!! So the other food choices in the hotel are not good and very few. And there is no where in walking distance to get a bite to eat. The infinity pool is beautiful but got crowded often and closed early evening around 7pm. Also at the end of the stay, we got a letter under our door telling us that checkout would be at 11am not their usual 12pm...nice again! And also a bill for $55 for local phone calls which I found out were to Florida - we live in New York and don't call Florida ever so that means someone used our phone! So the concierge was helpful and told us that they were going to disregard the charges because I was upset. So anyway - the concierges were extremely helpful and pleasant and well as most of the other staff - just the location is a big downer - we would definitely stay out on the west or southern coast next time or in Old San Juan since that is where we spent most of our time.

29 of 30 found this helpful
Was this helpful? Yes No
Overall Rating: 4
Beaches & Pools
Dining Options
Room Comfort
User Image

From: Carmel,New York
Age: 25-34
Travel: 1-2 trips/year

June 12, 2012

If you are not familiar with Puerto Rico and want to see this beautiful island this IS NOT the Hotel to stay at. The food was EXTREMELY overpriced and there is nothing else nearby that isn't high. Service was also a shame with rude staff that seemed irritated that I did not speak spanish, which is unfortunate because this is a beautiful place. If you are an American, I would not recommend this hotel. We had 1 young lady named Cynthia who went above and beyond to ease mine and my 2 young childrens mind. In spite of this hotel, I do highly recommend San Juan. some research and go to a more resort and tourist district. :)

10 of 10 found this helpful
Was this helpful? Yes No
Overall Rating: 2
Beaches & Pools
Dining Options
Room Comfort
User Image

From: Buchanan, GA
Age: 35-44
Travel: 3-6 trips/year

November 14, 2012
High Marks for Puerto Rico and!

We just finished a great trip to Puerto Rico that was purchased through It was our first time using this travel service, so we were nervous. Nevertheless, everything went perfectly. The hotel was quite nice--especially for the deal we were given. This particular Sheraton is next to the convention center and not a beach front property, so I think that might be an issue for some, but it also likely more reasonably priced because of that. We didn't mind the walk to the beach on the one day we stayed right in the area. The hotel staff was friendly and helpful. Most all spoke very good English. They do have some nice restaurants in and around the hotel, but they are pricey. We did not pre-book any activities since we were there during the quieter time of the year. And, just as we had hoped, the concierge was able to coordinate the tours and activities we wanted to do with just one or two days' notice. From the catamaran snorkeling trip to the rainforest hike and swim in the waterfalls to the tour of the historical sights in Old San Juan, we found Puerto Rico to be a wonderful vacation destination. No passports are required, they use US currency, and most people you interact with speak enough English to help you with what you need. We highly recommend Puerto Rico and!

15 of 16 found this helpful
Was this helpful? Yes No
Overall Rating: 4
Beaches & Pools
Dining Options
Room Comfort
User Image

From: Boulder, Colorado
Age: 45-54
Travel: 1-2 trips/year

November 24, 2011
Amazing Time

Just came back from San Juan Puerto Rico. Amazing time seeing the sights and being back in warmer weather. Old San Juan is a great place to visit especially with the two forts. Great history and great authentic food. Everywhere we turned, we had an amazing opportunity for some great pictures. The architecture is so different from where we live. The one thing that we learned while we were down there is that there really is not a whole lot of public transportation. While they have taxis galore, the price for them is not cheap. You are better off renting a car. Bring your GPS or rent one. Signs are not as abundant as they are in the States. Would recommend to anyone to take a trip at least once to San Juan.

19 of 21 found this helpful
Was this helpful? Yes No
Overall Rating: 5
Beaches & Pools
Dining Options
Room Comfort
User Image

From: Boston
Age: 35-44
Travel: 3-6 trips/year

Room Information

Each of the hotel's 503 guest rooms, including 22 superbly appointed suites, feature the Sheraton Signature Sleep Experience for a great night's sleep, as well as contemporary decor and a warm, inviting atmosphere. You'll also find thoughtful touches like flat screen televisions and luxurious bathrobes and IPOD docking station. Dual-line phones, a well lit desk, single cup coffee brewers, an ergonomic chair and high speed internet access make working a pleasure. Microwaves and refrigerators are available on request for an additional fee and are not guaranteed amenities.

Room Details

Traditional Room
Hotel/Studio Unit Details

Superior Room
Hotel/Studio Unit Details

Deluxe Room
Hotel/Studio Unit Details

What's to Love

The infinity swimming pool boasts amazing fourth-floor views over the bay. Cabanas and drink service mean urban serenity is close at hand.


What We'd Change

The resort's downtown location means that noise is sometimes louder than it is at resorts in beach locations. Ask for a high floor if you're sensitive to street noise.


Why You Should Go

The Sheraton Puerto Rico Hotel is located in the heart of the city with lots of shops, restaurants and things to do in the area.

Available Amenities

  • Business Center ($)
  • Casino ($)
  • Concierge Services
  • Conference Facilities ($)
  • Daily Maid Service
  • Fitness/Exercise Room
  • Gift Shop
  • Jacuzzi
  • Laundry Services ($)
  • 24 Hour Front Desk
  • Parking
  • Safe Deposit Box
  • Medical Services ($)
  • Non-Smoking Rooms (on request)
  • 2 Restaurants
  • 2 Bars/Lounges
  • Multilingual Staff
  • Spa ($)
  • Massage/Spa Treatments ($)
  • Internet Access
  • 24 Hour Room Service
  • Wireless Internet Access ($)
  • Handicap Facilities/Wheelchair Accessible
  • Freshwater Swimming Pool(s)

Nearby Excursions & Attractions

  • ATV Rides
  • Beach
  • Museum(s)
  • Nature Park(s)
  • Scuba Diving
  • Shopping
  • Snorkeling

Map of Local Area

An island with endless amounts of activities, Puerto Rico is as diverse as any island in the Caribbean. From exciting, bustling urban areas to more rural, quiet seaside towns, this island has it all.

Sheraton Puerto Rico Hotel

200 Convention Center Blvd


Hotel Description

Sheraton Puerto Rico Hotel: Indulge in San Juan Convenience

If you're catching a cruise or exploring beautiful Puerto Rico, then Sheraton Puerto Rico Hotel is the place for you to kick up your heels and live a little. This sophisticated hotel near downtown San Juan has everything necessary for you to claim your best vacation.

Grab your favorite swimsuit, and take the elevator to the Sheraton's infinity pool on the fourth floor, where the huge deck and incredible view takes the meaning of hanging by the pool to new heights. With plenty of deck chairs, a sweet Jacuzzi and a nice bar and grill, the pool area is sure to provide just the right kind of relaxation. For a little more serenity, find inner peace at the full-service spa, Zen, complete with sauna, steam room and a body therapy room with a Vichy shower. We highly recommend the Couple Therap-ease, which includes an On The Rocks Stones Body Massage, pedicures and manicures for both of you and unlimited use of the Relaxation Lounge.

This resort is adjacent to the Convention Center and only a short ride to shopping and other sights. Don't miss a chance to see old San Juan, where cobblestone streets and stone buildings take you back to 16th century Puerto Rico.

And once you have enjoyed your ultimate vacation day, head back to your room, where the famous Sheraton Sweet Sleeper(TM) Bed is waiting to help you drift off to sleep in utter contentment.

This hotel is NOT an all-inclusive. Food and drink must be purchased separately.
Unless otherwise specified, all services are available for an additional charge.


Urban Bistro
Type: Multiple Cuisines
Hours: Breakfast - daily, 6:30am-2pm; Dinner, Sun-Thu 6pm-10pm, Fri-Sat 6pm-11pm
Description: Dine on refined modern cuisine with global influences in a sophisticated atmosphere.
Dress code:
Smart Casual

The Bay Pool Bar & Grill
Type: Grill
Hours: Daily, noon-5pm
Description: Enjoy a light snack or a refreshing tropical drink on the fourth floor pool deck, or sit down for a burger, sandwich or other delicious lunch item on the grill menu.

The District Lounge and Sushi Bar
Type: Asian
Hours: Sunday-Wednesday 2:00pm-1:00am; Thursday-Saturday 2:00pm-2:00am
Description: Indulge in cocktail service and small bites from the tapas menu while taking in the sophisticated, yet relaxed atmosphere. Live music Thursday-Saturday keeps the atmosphere lively!
Dress code: Smart Casual

Texas De Brazil
Type: Steakhouse
Hours: Monday-Friday 5:00pm-10:00pm; Saturday 4:00pm-11:00pm; Sunday 12:00pm-10:00pm
Description: The rustic ambiance of Texas de Brazil boasts a touch of elegance and first-class service. Treat yourself to the seasonal salad bar that includes 50-60 options, such as appetizers, gourmet vegetables, and soups. For as long as you want, carvers will generously serve various cuts of seasoned beef, lamb, pork, chicken, and Brazilian sausage, all accompanied by traditional side items and house-baked Brazilian cheese bread. As you dine endlessly on Brazilian fare, let one of the in-house wine connoisseurs select the perfect pairing from the extensive, award-winning wine lists, or sip on a freshly-made Caipirinha, the signature cocktail. Complete your dining experience with one of the many decadent dessert selections, then relax with an after-dinner drink, a steaming espresso, or a hand-rolled cigar.
Dress code: Casual Sophistication

The Cafe
Type: Coffee House
Hours: Breakfast, lunch and dinner
Description: Sip delicious Puerto Rican coffee and enjoy light fare in this casual, laid-back atmosphere.
Dress code: Casual Sophistication

Metropol Restaurant
Type: Caribbean
Hours: Lunch and dinner
Description: Embrace the delectable flavors of Puerto Rican and Cuban eats.
Dress code: Smart Casual

All hours are subject to change.


The Bay Pool Bar & Grill
Enjoy a snack or tropical drink on the fourth floor pool deck, or lunch from the grill menu. Daily, noon-5pm.

Lobby Lounge Bar
This elegant yet relaxed living room setting is perfect for quick bites or a favorite cocktail. Open, Sun-Wed 2pm-1am and Thu-Sat 2pm-2am.

Test your luck at the world-class gaming casino.


This hotel does not have beach access on-site; however, Condado Beach is located 5 minutes away.


The resort's beautiful infinity pool looks out over San Juan Bay all the way to the old city. Bask poolside in one of the resort's cabanas or deck chairs with a cool drink and a light snack from the pool bar. Located on the fourth floor, the pool is surrounded with tropical landscaping, cabanas and an al fresco area. You'll also enjoy the Jacuzzi or the wading pool.



  • Fitness center

Located at stunning Bahia Beach, this Troon golf course was designed by Robert Trent Jones and is on the grounds of our sister property, entitling our guests to preferred rates that no other guest in Puerto Rico can enjoy at this exclusive course.


Wireless access is available throughout the hotel and in all guest rooms.


Zen Spa Retreat, the resort's full-service spa, covers 6,900 sq ft and includes a variety of treatments and amenities.
  • Massages
  • Facials
  • Body treatments
  • Sauna and steam rooms
  • A tea room
  • Nail care for hands and feet
  • Hair salon and makeup services


The resort offers a variety of wedding services and packages, including on-site wedding specialists to take care of all the details. Contact the front desk directly for more information.


Located minutes from the convention center, 10 minutes from Luis Munoz International Airport and just five miles from historic Old San Juan.

Check-in: 3pm. Check-out: 12pm.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.
The minimum age to check-in at the resort is 21 years old.

Smoking Policy
Puerto Rico is generally a non-smoking jurisdiction, and many hotels impose strict controls on smoking in guest rooms, public areas, restaurants and by the pools. If you are a smoker, you should contact the hotel directly to get their individual policies.

Cruise Passengers
The Sheraton Puerto Rico Hotel is located across from the Pan American Cruise Terminal. Customers disembarking at the end of a cruise in the morning may store their luggage on a complimentary basis, prior to afternoon return flights to the US mainland.

All hours, fees, amenities, information and services are subject to change without notice.


Choose Your Options

Number of Rooms:
Room 1 Details:

Need Assistance?

Call one of our U.S. based Beach Experts.

(800) 915-2322
7 Days a Week - 5am to 2am EST