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Viva Wyndham Maya

Mexico - Riviera Maya

Our Rating

4 Nights with Air from $659 All-Inclusive
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Customer Rating 98 Reviews
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3.9 out of 5
"The property was very well maintaiined, the staff was efficient and friendly. There was a nice selection of food and beverages, all well presented." – Rock
102 out of 127 (80%) customers would recommend this product to a friend. Read All Reviews
security view from our room beach The beach View from the room beach chairs & unbrellas Walk-way to Main Buffet Climbing the pyramid at Coba. pool-side looking to beach Beach At the front of the resort the beautiful beach Pool & Bar
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1-4 of 98 reviews. Sort by
July 21, 2012
Excellent Resort

This was my first trip anywhere with my 2 boys 13 &11. I booked based on photos and reviews. We had a room near the garden, lower level with beach view as well. The pol,beach and snack bar was very close to our room, seemed like they do put families on the lower level with access closer to those things and far enough away that by 10pm we heard nothing in our room. Staff was great, room comfortable and very clean. All water purified that was available at the resort in all locations where you could get food. Food was great and with a picky eater, my youngest ate very very well on this trip. Would go back again. Myself and boys didn't want to leave. Olympus was great schduling dolphin encounter and the snorkling trip was the best. Relaxing and safe not a worry once on the trip.

30 of 30 found this helpful
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Overall Rating: 5
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Top 500 Contributor
From: Orange, MA
Age: 25-34

June 7, 2012
Worst All Inclusive Ever!

We just returned from a 10 day, 9 night stay at this resort. This was by far the worst all-inclusive experience we have ever had. We try to make one trip like this once a year for around 10 days. And, we love Mexico. All inclusive is the way we typically go and have had good experiences everywhere else we have been in Mexico, as well as Punta Cana and Aruba. We do not have unrealistic expectations, but for the money, this was a total disappointment. The food was not edible at the buffet at all, which is where you had breakfast and possibly lunch and dinner. The grill by the pool was actually worse, with raw hamburgers, hard hotdog buns, and greasy food in general. And, we were mislead to believe that you did have dining options every night, which is NOT TRUE. The sit down restaurants are only allowed for a few nights based on the number of nights you stay there, For our 9 nights, it was only a total of 3! So, the other 6 nights had to be at the buffet, which had terrible food, was hot, dirty, loud and had absolutely no service. The only saving grace was that the actual restaurants (which only 2 of the 4 are in the resort. The other two are 10 minutes away at the sister resort) was that the sit down restaurants were equally as bad. So, you didn't feel you were missing anything. Now don't get me wrong. We certainly do not go down there for the food. We simply want to have a few cold drinks , have decent meals, and lay on the beach. The only good thing about this resort is the location. The beach is beautiful and you are in close proximity to Playa Del Carment, which is good because that is where you end up spending extra money for a decent meal. I would not recommend this resort to anyone. And, I strongly suggest that if you have a current reservation here, pay the extra money and book somewhere else!

48 of 53 found this helpful
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Overall Rating: 1
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From: Carolina Coast
Age: 45-54
Travel: 1-2 trips/year

September 28, 2011

From my well-handled reservations with Joanna Quiqley to our entire trip, it was great. Olympus Tours responsible for our transfers in Cancun/Playa del Carmen was very professional & friendly. The only problem we had was that our hotel, Wynham Maya was the last of the 4 hotels. . So instead of 40 min to the Hotel, we had to endure addtional 40 minutes on stretches of bumpy & unpaved roads to the other 3 hotels. My friend became ill because of the bad roads. The hotel check-in was most courteous and friendly. Our request for rooms near the beach was graciously given to us (2 rooms). We appreciate very much the room amenities of coffee/tea maker, hair dryer, refrigerator and a new safe. The activity staff were very upbeat and friendly. The food at the Mexican and the Med restaurants were moderate. We ordered seafood and they tasted frozen and salty. The quality and choice at the buffet restaurant are adequate. The dining staff were very friendly, happy and always ready to please us. Thanks so much for the enjoyable vacation. You will hear from us again. Have been sending your website to my travelling friend & family.

12 of 12 found this helpful
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Overall Rating: 5
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From: Port St Lucie, FL
Age: 55-64
Travel: 3-6 trips/year

July 11, 2011
Good deal for the money

We stayed at the Viva Wyndham Maya June26-July3, 2011 with two adults and two teenagers. The rooms were really small and they had no dressers for clothing other than two shelves near the door so most of the time we left the clothing in luggage. The food was average with some days offering a better selection than others. Our room was right at the beach which was nice because we were so close to the ocean, the pool, the food and the nightly shows. The coffee is terrible and if you like cream in your coffee they only offer milk but luckly Starbucks was right accross the street from the resort. $$$ The weather was unpredictable due to storms passing through the week we were there so most of the water sports were closed due to high winds which created a safety issue. You need to sign up for these activities to insure you get a time or you will miss out. We did not try any resturants because you needed to make reservations and everyone I talked to said the food was just average. I would suggest making your reservations soon after you arrive in order to guarantee an opening. The spa was nice and the prices were really good, especially with the discount cheap caribbean had offered through the resort so we did take advantage of it. I would recommand taking skin so soft (which worked really well) or some other type of insect repellent for the evening because the insects love to bite. Overall it was a nice place to visit with beautiful beaches. If your looking for a 5 star resort this is not the place for you but it was relaxing and enjoyable. I would have liked more Mexican style music but there was very little of that other than once or twice a day when the staff came out to teach a dance step. The staff was very friendly, the rooms were clean, the beds very comfortable, the AC worked well, the place felt safe and for $7/US you could take the taxi to 5th ave. for shopping which was also safe. I would go back again if I needed too however, I like to try different places each time I travel. It was a good bargain for the money and a nice place if your taking kids. If you decide to take the ferry to Cozomel I would suggest buying a one way ticket and on the return trip buy another one way ticket. This way your not locked into a specific time when you need to return. A one way ticket allows you to return when your ready to return.

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Overall Rating: 5
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From: Philadelphia, Pennsylvania
Age: 45-54
Travel: 1-2 trips/year

Room Information

Viva Wyndham Maya features 604 spacious guest rooms that are decorated in vibrant colors. Rooms include two queen-size beds, a bathroom with shower and a balcony. Enjoy a variety of convenient amenities, such as air-conditioning, satellite TV, telephone, in-room safe, iron with ironing board, and hair dryer.

Room Details

Superior Room
Hotel/Studio Unit Details

Superior Deluxe Room
Hotel/Studio Unit Details

Superior Ocean View Room
Hotel/Studio Unit Details

What's to Love

This magnificent resort offers a culturally inspired ambiance, a high-energy atmosphere and international accents on both food and service. The 604-room beachfront resort Viva Wyndham Maya delivers an unforgettable all-inclusive vacation experience.


What We'd Change

Even though it is a little small, this beach at the Viva Wyndham Maya Resort is fantastic and perfect for enjoying the Caribbean sun.


Why You Should Go

The Resort offers a wide variety of sports including Trapeze and Paddle Boarding lessons. Featuring an extensive array of day and nighttime diversions, it's the perfect choice for couples, singles, dive enthusiasts or anyone seeking the vacation of a lifetime.

Available Amenities

  • Tour Assistance
  • Car Rental Available
  • Beach
  • Volleyball
  • Cable/Satellite TV
  • Babysitting/Child Care ($)
  • Concierge Services
  • Conference Facilities ($)
  • Cribs Available on Request
  • Currency Exchange
  • Dive Shop
  • Gift Shop
  • Jacuzzi
  • Kayaks
  • Kids Club
  • Laundry Services ($)
  • Nightly Entertainment
  • Playground
  • Snorkeling
  • Swimming Pool(s)
  • Tennis Court(s)
  • Scuba Diving ($)
  • Shuttle Service
  • Windsurfing
  • Sailing
  • Aerobics
  • Wedding Services
  • Sauna
  • Parking
  • Archery
  • Dance Classes
  • Medical Services ($)
  • Ping Pong
  • Nightclub/Disco
  • Bicycles
  • 5 Restaurants
  • 3 Bars/Lounges
  • Bocce Ball
  • Porter/Bellhop
  • Shopping
  • Theater
  • Canoes
  • Hiking/Biking Trails
  • Audio-Visual Equipment ($)
  • Health Club
  • Spa ($)
  • Yoga
  • Beach Towels
  • Handicap Room Available
  • Wedding Services ($)
  • Dry Cleaning Services ($)
  • Honeymoon Packages ($)
  • Aqua Aerobics
  • Wireless Internet
  • Tour Desk
  • Fitness Center
  • Free Parking
  • Beauty Salon ($)
  • In-Room Safe ($)
  • Jogging Trail
  • Babysitting Services ($)
  • Banquet Facilities ($)

Nearby Excursions & Attractions

  • Beach
  • Fishing
  • Golf Course(s)
  • Horseback Riding
  • Mayan Ruins
  • Nature Park(s)

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Viva Wyndham Maya

Paseo Xaman Ha No 5 Fracc. Playacar

+52 98 48 73 4600

Hotel Description

Viva Wyndham Maya in Playa del Carmen: Your Inner Island Child Awaits

When playtime calls you south of the border, make your way to Viva Wyndham Maya in Playa del Carmen, where you'll party all night and play all day for an amazing all-inclusive price.

Viva Wyndham Maya sits on a beautiful, Mexican, alabaster-sand beach, where the blue stretches so far it's hard to tell where the water ends and the sky begins. The oceanfront pool, with a bubbling Jacuzzi is magnetizing as well. Your kids will love having their own children's pool nearby. Viva Wyndham Maya doesn't make you play alone, offering organized beach games or water polo. Sailing and windsurfing lessons will challenge the land-lubber in you. If your interest involves deeper water, check out the PADI-certified Viva Wyndham Diving Center where, for an additional fee, dive pros can take you to the Maya Reef, the second longest barrier reef in the world. Here a colorful world of creatures is just waiting for you and your underwater camera.

Are you one of those stressed-out souls needing a little more than warm sun and cool water to untie your knots? Then the Renova Spa with its sauna and steam bath is just the thing. If you really want to make your vacation memorable, go to the spa's beach cottage, where you can get a Mayan tattoo or Caribbean braids. And what's more romantic than a Couples Moonlight Massage?

After you've built up an appetite with all these activities, you can choose from one buffet and four a la carte restaurants to satisfy your hunger. In addition, guests can enjoy the restaurants of Viva Wyndham Maya's sister resort, Viva Wyndham Azteca, for an additional charge of $12.50 USD per adult, $6.25 USD per child 4-11 years old and free for children 3 and under. Dinner reservations are required for the speciality restaurants.

The fun doesn't end after dinner. Nightly entertainment, themed parties and an on-site discotheque means you'll be rocking long into the evening. The resort has a covered theater that seats 600 people, so evening entertainment isn't crowded. This vacation is definitely one for your inner child.

This hotel is All-Inclusive.
Features include:

  • Full breakfast, lunch, dinner and 24-hour snacks
  • Unlimited alcoholic and non-alcoholic drinks - 24 hour bar service
  • Welcome cocktail
  • Live nightly entertainment
  • All taxes and gratuities


This hotel includes unlimited food and drinks but some dining restrictions may apply. Please check with the hotel for details.

La Terraza
Type: International
Hours: Breakfast - daily, 6:30am-11am; Lunch - daily, 12:30pm-3pm; Dinner - daily, 6pm-10pm
Description: International buffet restaurant with nightly themed dinners.
Dress code: Casual

Type: Mediterranean
Hours: Daily, 6pm-9:30pm
Description: Mediterranean dinner restaurant. Reservations are required.
Dress code: Elegant casual.

Hacienda Don Diego
Type: Mexican
Hours: Daily, 6pm-9:30pm
Description: Mexican dinner restaurant. Reservations are required.
Dress code: Elegant casual.

Type: A la carte
Hours: Daily, 7pm-9:30pm
Description: Pizza and pasta a la carte. Reservations are required.
Dress code: Casual

Viva Cafe
Type: International
Hours: Daily, 6pm-9:30pm
Description: Specializing in a unique culinary fusion of international and modern dishes. Reservations are required.
Dress code: Elegant casual.

El Cenote
Type: Snack Bar
Hours: Daily
Description: Take a break from splashing around the pool. This pool-side snack bar serves delicious burgers, fries, hot dogs, pizzas and more.
Dress code:

In addition, guests can enjoy at the sister property Viva Wyndham Azteca the "Il Palco," Italian a la carte restaurant, the "Xul ha," which is a Mayan specialty restaurant and also, the "Bamboo" Oriental a la carte restaurant (extra charge, reservations required, limited availability).

All hours are subject to change. Reservations are limited and depend on length of stay.


Cocktail and snack bar
Daily, 24 hours.

Lobby Bar
Daily, 6am-2am

Disco bar
Live entertainment nightly at the covered 600-person theater; disco; theme parties.


Viva Wyndham Maya features pristine beaches and turquoise waters. The Mayan Reef, the second-longest barrier reef in the world, offers world-class diving just off shore.


Two freshwater swimming pools with chaise lounges and complimentary towels; a children's pool are also available.


Water activities

  • Pool and beach games with prizes
  • Windsurfing, with group lessons
  • Canoeing
  • Kayaking
  • Introductory dive lessons
  • Water aerobics
  • Beach volleyball
  • Snorkeling
  • Paddle board

Available for an additional charge:

  • Advanced diving lessons and excursions
  • Fishing


  • Cardio-vascular equipment
  • Hiking
  • Jogging track/trail
  • Nature trails
  • Playground
  • Tennis courts
  • Weightlifting equipment
  • Archery
  • Bicycles
  • Climbing wall


Complimentary Wi-Fi is available throughout the resort.


The Renova Spa at Viva Wyndham Maya offers a full complement of spa services that will leave you feeling both relaxed and recharged for an additional charge. Services include:
  • Massages
  • Body Treatments
  • Holistic Therapies
  • Beauty Salon
  • Hydrotherapy
  • Facials

For a special treat, schedule a spa service at our beachside cottage, a beautiful open-air Caribbean palapa, just steps from the main spa building, where you can get a Mayan tattoo design, have your hair put into Caribbean braids or enjoy a soothing massage. This location is especially romantic at night for a Couple's Moonlight Massage.

Features an Up-Grade to an ocean view room with a King size bed; Fruit basket in the room upon arrival; In- room breakfast the day after the wedding; Late morning maid service; Late check-out; Free safety box; Free Wi-Fi; In-room honeymoon surprise; Assistance of an on-property wedding coordinator; Civil judge and legal expenses ***; Translation of the ceremony into English (ceremony is performed in Spanish); Romantic dinner for 2; Bridal bouquet; Wedding cake & Sparkling wine for 10 people; Background music & decorations; 10 color photos; Reception dinner the night of the wedding. Subject to availability; ***Does not include legalization.


For a minimum of 4 days and 3 nights stay, your clients will be able to enjoy, at no additional charge the following package: Upgrade to a higher category room, based on hotel availability, a bottle of champagne/sparkling wine, a fruit basket, an hors d'ouvres tray, a 7" x 4 " picture, 2 t-shirts, plus our all-inclusive package. Copy of the marriage certificate required upon check-in, and within six months of marriage.


Viva Wyndham Kids' Retreat is a supervised activities program where children ages 4-12 participate in age-specific activities, including drawing and painting, windsurfing, mini tournaments, kayaking, volleyball, sandcastle building, board games, pool games, talent shows, puzzles, video games and face painting.

The Viva Wyndham Kids' Retreat is open daily from 8am- 10pm and is included in the all-inclusive vacation price.

Babysitting services are available for an additional charge.


Viva Wyndham Maya is located 2 miles from Playa del Carmen Town and 38 miles from Cancun International Airport (CUN).

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Smoking Policy
Beginning December 20, 2014, Viva Wyndham Maya will offer only non-smoking rooms to ensure a clean air hotel environment. Smoking is still permitted on the balconies to accommodate guests who smoke.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

Environmental Levy Fee
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective September 1, 2017. Hotels will collect 20 to 25 Mexican pesos per room per day on check out; the proceeds will be deposited in an environmental trust to fund local projects. Please be mindful of the fluctuation of exchange rates, as this exact dollar amount may vary. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor. Thank you and enjoy your visit.

Resort Update
Viva Wyndham Maya has advised the buffet restaurant from September 1, 2019 through October 14, 2019. During this time there will be increased offerings at the snack bar for breakfast, lunch, and dinner. Don Diego and Portofino a la carte restaurants will offer breakfast and lunch service. Also, the a la carte restaurants at Viva Wyndham Azteca will be available for dinner free of charge.

All hours, fees, amenities, information and services are subject to change without notice.

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5 days, 4 nights
Travel Dates 1/3 - 4/11
Starting at $659 was $2549

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

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5 days, 4 nights
Travel Dates 9/16 - 12/19
Starting at $469 was $1109

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