Secrets Silversands Riviera Cancun

I will do my best to make this review not too lengthy, but since I rely on accurate reviews myself, I am going to get into some detail. My husband and I found our vacation to SSS amazing! We stayed in a junior swim out suit in the 2000's building. If you decided to go here, you need to stay in these rooms!!!! ask for the buildings by the tennis court, unless of course you have the money to stay in a preferred suite. But to be honest, even if I had the money, having been there, I would absolutely request this building instead. The pool is completely secluded, beyond the pool is just a view of flowered shrubbery. It's like laying out by your own private pool except that a waitress comes around every 15 minutes to get you another drink! It's quiet and clean and really just the best location of a room in the whole resort. In fact the hotel had been overbooked when we arrived, and we were given a room with two double beds instead of a King size for the first night. The next day, they could move us to a "King" room, but since it would be in a different area on a different pool, we opted to spend our long overdue honeymoon in a 2 double bed room! And besides that first day, where they told us that they had been overbooked, and that we wouldn't be getting the room that I had paid for, and offered nothing in the way of compensation, WE really had no complaints. But this is a review so I will go through my list of "could have been better"s first. We went out to Xplor for a day, and it was okay, I would suggest probably forgoing this park and go to the one with snorkeling, but the real issue was with the transportation. They somehow managed to overbook the ride home. And when it was time to leave the bus was full. Not only could I not sit with my husband, another couple had to be left behind. Because the 4 of us got there at the same time, it was quite uncomfortable reaching a decision. Thankfully for us I suppose, they were more adamant about sitting together, and asked us to get on the bus, but it still wasn't right to have to pull away from the park and stare at another couple from your hotel just sit there and watch you leave. Again while I didn't stay in the preferred area, that pool had some construction issues that I am sure made some people very angry. And it was a little disappointing to see, but these things happen I suppose. Room service was not great, and the burgers in general were not great. There were plenty of other completely delicious food options, but if you wanted a burger and fries, you should expect a frozen patty type deal. And it is possible that these foods made more of an impact because everything else was so delicious. The beach was not great. The sand was great, but the beach in general, not so much. Still, the seaweed was kept cleaned up, and they had hammocks and loungers and they really made the most with what they have, but if you are obsessed with perfect beaches, you'll end up disappointed. Lastly, and I hate to complain about this, because it really is beneficial, they were super conservationists! The majority of lights in your room won't come on unless the key is in place on the wall which is sometimes inconvenient when you come home from cocktail hour and its pitch black in your room. And when we stayed at the spa, you need to ask to have the whirl pools and fancy faucets in the pool turned on. If you are still reading and considering this hotel, then let me tell you, really this is the perfect place for a nice low key relaxing vacation!!! The entertainment staff was just great!! Mufasa and Marcello, "El Sexy" himself, were fabulous! The service staff was just outstanding!! The food in all of the restaurants was very good, with the highlights being from the Italian one for dinner, Oceana for lunch and the breakfast buffet....oooooh the breakfast buffet!!! Our room was cleaned every day, the pools were beautiful, the bars were great and the drinks were not watered down AT ALL! Ahhh... the swim up bar!!! The fridge was always stocked with soda, water, juice and corona, and the cocktail waitresses were always on top of their game!! I really can't say enough about how much I enjoyed this trip and this resort. The spa treatments were fantastic!!! Guadalupe is the best! Such a sweetheart! And who can possibly complain about a jet tub for two in every room!!!! Seriously magical!!!! I only wish that we could have stayed a bit longer. We were so in love with just hanging out by "our" pool and drinking that we missed some activities during the day. But the shows at night made us feel like we were good participants. If you have a chance to see it, DO NOT miss the fire show!!! And if you are looking for a laid back, slightly romantic and crazy fun vacation! You've certainly found one!

Ok, just got back from a 5night stay. It was amazing! Here’s my breakdown Rooms- Amazing! Large, modern, and very comfortable beds. Balcony has a day bed, great idea. I fell asleep listening to the ocean!! I want to clarify one thing about the bathroom; many have posted about the glass door. There is a pocket type door from the hall entrance, so you can have complete privacy in the bathroom. Overall room looks exactly like the pictures. Restaurants – World café was great, Portofino was amazing. Oceana and Seaside were very good also. The atmosphere at Bordeaux was amazing, food was just ok, I expected more. Barefoot grill was great for burgers, chicken and chips & salsa bar. Room service was great too, had coffee sent to room every morning, always there before the standard 35 minute wait. Veranda bar and Barracuda bar were also great, top shelf liquor. Beach & Pool – Pools were amazing, Main pool for partying, and other pools for relaxing. Beach was very clean! I did not go in the water, but the beach was beautiful! The property in general was beautiful. Extremely clean! You can see people at any given time clean the property. I must say, their hard work has absolutely paid off. I cannot say enough about the service. The employees at this hotel go out of their way to make sure you enjoy our vacation. Everyone is always smiling and seem generally happy to be there. My favorite was my housekeeper Alicia, always smiling and happy! Ingnacia at check in and jay with entertainment were also great. Overall it was a great trip and I will be back. If you are thinking about going here, just book it, you wont be disappointed! Olympus transfers (to and from hotel/airport)also provided great service

We stayed at Secrets Silversands the first week of August 2011. We had a wonderful time!! I can't say enough about how nice this resort is!! The transportaition service, Olympus Tours, was there when we arrived at the airport, just as promised. It is a short drive from the airport to the hotel. Once we arrived we were greeted immediately and given a welcome cocktail! . The hotel staff was great and explained everything we needed to know The rooms were beautiful, spacious and very clean. The food was outstanding. We made it a point to eat at a different restaurant every night. I have been to several all-inclusive resorts but this place, by far, had the best food of all. I was very impressed. The Hibachi restaurant was a lot of fun, and we sat at a table with a great group of people!! Gentlemen, make sure you have long pants and collared shirts for the restaurants in the evening. They do enforce this. The servers poolside were very attentive, and we always had a cold drink in our hands. The entertainment staff kept things fun but were never too pushy either. Almost every single staff member was outstanding!! They genuinely went out of their way to make sure we were satisfied. There are several pools. The main pool water was actually too warm for us and not very refreshing, but the other pools were perfect. The beach was not the greatest, but it wasn't as bad as other reviewers said. I was anticipating it to be much worse than it actually was. The hote staffl was out there every day raking the seaweed off the beach, trying to keep it as nice as they could. We arranged to take a day trip to Isla Mujares thru Olympus tours. Nacho was the representative at the hotel, and arranged it for us. We had an awesome time!! The trip included snorkeling, lunch, shopping and most importantly, all drinks included!! I would highly reccomend this resort for your next vacaition!!

I recently stayed at silversands, and i had a blast . The hotel was beautiful, clean, modern, it had everything you wanted and more. I stayed at the JR sweet and i read some complaints that the room was dirty, well i dont know what those people expected. i went with a group and all our rooms were clean and pristine. The breakfast buffet was great, i would recommend the french restaurant. Mexican was ok not great. I would recommend this hotel..