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Riu Palace Riviera Maya

Mexico - Riviera Maya

Our Rating
1-833-531-2709
4 Nights with Air from $699 All-Inclusive
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Go ahead and dig your toes into this little slice of Eden - the sand is snow white and the teal waves are stunning. It's ... More

Customer Rating 144 Reviews
Value
 
4.6
Service
 
4.8
Beaches & Pools
 
4.7
Dining Options
 
4.4
Room Comfort
 
4.2
4.6 out of 5
"good price and great beaches. food is average but is good and plentiful. overall good deal." – travljunky
170 out of 178 (96%) customers would recommend this product to a friend. Read All Reviews
Customer Rating 144 Reviews
Value
 
4.6
Service
 
4.8
Beaches & Pools
 
4.7
Dining Options
 
4.4
Room Comfort
 
4.2
4.6 out of 5
"good price and great beaches. food is average but is good and plentiful. overall good deal." – travljunky
170 out of 178 (96%) customers would recommend this product to a friend. Read All Reviews
Water leaking from the roof into the walls equal a moldy smelling loby and rooms. Vacation Paradise Enjoying great food beach Beautiful beach Water leaking from the roof into the walls equal a moldy smelling loby and rooms. pool
All Customer Reviews
1-4 of 144 reviews. Sort by
May 2, 2011
Great time just follow some instructions

First time to Cancun airport, when you exit plane look for sign that say "Immigration" folllow signs and go downstairs to customs. Most airports only let you off in the downstairs, not Mexico. After you pass through customs go all the way outside without talking to anyone. They are selling trips, your taxi and transportation services are on the outside of building. Signs were easy to spot for transportation. We waited 20 mins to fill van to leave. I recommend priviate trans, quicker trip. Travel time to Rivera Maya was 50 mins plus we had 2 stops making our trip hour and a half. need private ride. Greeted great at the front desk. Went to room and made a drink right away. Clean room, great size. I brought my own large cup with lid. Does make the drinks feel like home and its a bigger glass by far. The beach was huge, with lots of chairs under palm trees and out in the open. Waves were easy and water was warm. The pool was large with a great swim up bar. Lots more chairs at pool with sun and shade. The first thing you need to do is get your reservations for all dinner places you want to eat at. Only one place doesn't require reservations for dinner. These places only hold 30-40 people and fill very fast. The Krystal is the nicest place, so don't waste time. Lady in lobby to help with that. Next, get towels for pool with your cards, you will need to put towel on chairs by 7am in morning to have good seating at pool. Believe me by 7am most chairs will already be taken. Worth getting the nice areas close to bar and mostly sun. Food was good not 5 star but don't be too worried, the dinners are great and you can drink till you pass out. The night adult shows start at around 9:30pm. Shows every night, the best show was the Vegas Night. See that one and forget the rest. The views are great everywhere. Shopping is easy. You can walk the beach all the the way to "Senior Frogs" and the 5th Ave. shopping area. The walk takes only 20 mins along the water and there is a wash off area for feet down at pier. The Taxi is $7 and a 3 min drive for those that hate the walk. Lots of shops on that street and places to eat and drink. Be aware, you get a bracelet to wear at hotel, the locals know what each bracelet means so they may trick you to come into their stores by saying "they work at that hotel on off days" etc. In the hotel are many trip planners, no need to plan too far ahead on packages like swim with fish and pet turtles. They will be able to get you to any place and activity. Overall, this Riu was great. I stayed at Riu Palace in Cabo, that one had a bad beach but great food and activiies on campus. This Riu was lacking on food but the beach and pool are awsome. You will enjoy this one. we had a 4 night stay 85-89 temp everyday, 70's at night with lots of humidity.

pool beach
38 of 38 found this helpful
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Overall Rating: 4
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
4.0
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Top 250 Contributor
From: Altoona, PA
Age: 35-44
Travel: 1-2 trips/year

January 18, 2012
VERY happy with RIU Palace Rivirera Maya

Our 6th wedding anniversary brought us to our first trip to Mexico together. This was the best vacation of our life, hands down. All of the à la carte restaurants were wonderful, and Chili's - the night time steak restaurant - offered the best meal anyone could ask for. If you aren't happy with the entertainment options at this resort, Riu offers full use and access to any of its nearby resorts activities and events. There are about 4 others within walking distance. Do yourself a favor and take a moonlit walk on the beach to reach them... WOW! After reading dozens of reviews, I was reluctant to pick this hotel. But I'm sure many of the reviews aren't even for the same resort. There are several similar named resorts in the area. We were on the top floor in a standard room right behind the theater and noise was not a problem, there is no 24-hour night club or sports bar. We saw no unusual insects or rodents... one ant and one fly in 5 days, that was it... and there was no musty smell - nothing unexpected for the climate. If you're worried about things being stolen in the room, well, use common sense and lock your stuff up in the safe. Also- keep in mind the people who work there depend on TIPS. We left a $5 USD per night. I would think that if we didn't, we'd have a higher chance of getting things stolen. We both locked up our stuff and left a nice tip, and we didn't have any problems. The ONLY deficiency were the toilets. Not only in our room, but in public areas throughout the hotel... and the city. It seems everything uses the water-saving toilets, but they don't seem to flush. Sometimes it took 3 or 4 flushes to work, sometimes they wouldn't work at all. But I'd think this has more to do with toilet design and local regulations than the hotel. This resort is rated a 5-star, but always consider you get what you pay for... we booked this vacation through cheapcaribbean.com and after discounting the cost of airfare, paid about $90 per night per person. For that $90, wow, we certainly got our moneys worth!!! If you want a $500 per night experience, then go book a $500 per night resort. There is no free lunch in this life. Stayed January 2012, traveled as a couple.


52 of 53 found this helpful
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
4.0
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From: Cleveland, OH
Age: 35-44
Travel: 1-2 trips/year

May 24, 2012
Riu's do not disappoint

Just back from the Riu Palace Riviera Maya - what a great place! From the resatarnts to the beach - everything was great! Room was comfortable and clean - frig stocked with water, beer and soda each day - while tipping is not necessary, we left a few bucks each day, the staff work so hard. Pretty towel animal on your bed each day and chocolate covered strawberries and champagne one night - nice touch! Restaurants were great! We dined three nights in the specialty restaurants. The Brazilian was my least favorite only because there is so much meat. The Japanese and steak house were excellent! If you feel you need more food, just ask! There were many people asking for seconds. The beach was excellent! Storm one night, so one day was a little sea-weedy - otherwise no seaweed! Beautiful Caribbean blue sea! Refreshing! The pool was nice - a little too warm for me. Same temp as the air. I am a beach bum, so no loss for me. Took a few dips in the pool after beach bathing and to visit the pool swim up bar. I'm not a pool person, but it was nice. Town is a quick $7USD tax ride or a 15 minute walk - totally safe. When you get into town there are a few obnoxious vendors, just say no thanks and keep walking. Restaurants are great and shopping is fun. We took the ferry to Cozumel $13 USD each - great day. Don't go on a Sunday - No cruise ships are allowed and most of the shops and restaurants are closed. However we rented a scooter on a Sunday $25 USD for the entire day and had the best time hanging with the locals on the other side of the island. Also lots of great sites without the crowds. Whatever is best for you. Great place to stay - service is superb, grounds are amazing, food great, beach great! Nothing bad to say about it. If you're on the fence, choose this resort and have fun! Brush your teeth with bottled water - you won't get sick - my motto for what its worth


15 of 15 found this helpful
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
4.0
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Top 1000 Contributor
From: Schodack, NY
Age: 45-54
Travel: 3-6 trips/year

August 6, 2010
Amazing experience, beautiful resort

The Riu Palace Riviera Maya is a gorgeous beachfront resort. The pool is immaculate and the grounds are top notch. Most impressive in this resort are the public areas such as the lobby and courtyard area. The food is great however caters to an american audience and lacks the authentic mexican cooking, even in their mexican restaurant. The staff work exceptionally hard all day long from morning to night to keep their guests happy and are very appreciative of any gratuities that are given. Some advice is to try and ask for a room at the end of the horseshoe shaped complex. This will get you closer to the beach/pool and away from the sound of the evening shows. The walls are very thin so if you are near the shows and want to go to bed early for an early excursion it is best to try and get a room away from the theater. Make sure to get your bookings for the A la carte restraunts early. They are organized in the lobby bar at noon every day. Get there at 10 to noon at the latest to make any bookings. Our favorite restaurants were Krystal their formal restraurant and Agave their mexican restaurant. The beach and the water are gorgeous! remember your own sunscreen as in mexico in general they are charging $20US a bottle. So bring extra and lather often, :) For excursions your best bet is to go into town to bargain. The resort itself is selling most excursions for over 100% mark up so it pays to make the short trek into town which is one of the best features of the resort that it is only a 20 min walk into playa del carmen which means there is no taxis needed unless you are carrying a lot of purchases. Cheap caribbean definately had the best prices on this resort which you will discover once talking to other visitors in the hotel. Many who booked with other travel agencies will be switching to cheap caribbean on their next vacation. All in all this is a gorgeous resort... the top notched out of all the other rius in playa del carmen ( you can go visit them but its really not worth it when the Riu Palace is the best) Come stay here and you wont be disappointed!


16 of 17 found this helpful
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Overall Rating: 5
Value
 
5.0
Service
 
4.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
4.0
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From: Vancouver
Age: 25-34
Travel: 1-2 trips/year

Room Information

Riu Palace Riviera Maya features 400 guestrooms decorated like an aristocratic Mexican hacienda. Rooms come equipped with a ceiling fan, flat screen satellite TV, laptop size electronic in-room safe, telephone, radio alarm clock, hydro-massage tub, daily-restocked mini-bar, liquor dispenser, an integrated lounge area and a balcony or terrace.

Room Details

Junior Suite (SJSB)
Hotel/Studio Unit Details

Junior Suite Superior (SJEB)
Hotel/Studio Unit Details

What's to Love

No reservations needed at any of the restaurants.

Finding your perch on Cancun's white sandy shores with turquoise waves rolling in and sweet sunshine for days.

Toasting with a fun, fruity cocktail on the terrace. You'll feel like you've arrived, beach lovers.

Hitting the main pool and zeroing in on the main hub of activity - the swim-up bar. It does not disappoint.

RiuFit has all kinds of ways to get your burn on - backfit, aquagym, stretching and bums-legs-tums.

If you are struck by the late-night munchies, 24-hour room service will deliver straight to your room.

Striking up friendly competition with a few rounds of ping pong, volleyball or tennis (lit for night play.)

 

What We'd Change

Guys - pack some long pants for dining at night at the a la carte restaurants.
 

Why You Should Go

You're a short five minutes from the delicious Playa del Carmen - beaches, golf, watersports and shopping.

Dining at Chilis - the resorts steak and lobster restaurant, which is muy bueno.

You can hit all the Riu bars in Playacar. Go ahead - taste test all the tequilas. You're on vacay.

RiuLand is where the kiddos can play & craft the day away while you melt into stress- extraction at the spa.

If you're up exploring, the Mayan ruins and the Sian Ka'an reserve should top your list.

Riu's fab entertainment team is ready to perform - live music in the day and Broadway-esque at night.

Available Amenities

  • Tour Assistance
  • Car Rental Available
  • Beach
  • Volleyball
  • Cable/Satellite TV
  • Babysitting/Child Care ($)
  • Children's Pool
  • Conference Facilities ($)
  • Cribs Available on Request
  • Fitness/Exercise Room
  • Jacuzzi
  • Kayaks
  • Kids Club
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Playground
  • Swim-Up Bar(s)
  • Swimming Pool(s)
  • Windsurfing
  • 24 Hour Front Desk
  • 24 Hour All-Inclusive
  • Sauna
  • Safe Deposit Box
  • Billiards
  • Scuba Lessons
  • Non-Smoking Rooms (on request)
  • 6 Restaurants
  • 4 Bars/Lounges
  • Spa Services ($)
  • Porter/Bellhop
  • Shopping
  • Elevators
  • Health Club
  • Beach Towels
  • Handicap Room Available
  • Wedding Services ($)
  • Dry Cleaning Services ($)
  • 24 Hour Room Service
  • Honeymoon Packages ($)
  • Free Parking
  • Beauty Salon ($)
  • Gift Shop ($)
  • Wireless Internet in lobby
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Bars and Nightlife
  • Beach
  • Dining
  • Dive Shop(s)
  • Golf Course(s)
  • Jet Ski Rentals
  • Medical Facilities
  • Motor Boat Rentals
  • Parasailing
  • Sailing
  • Scuba Diving
  • Shopping
  • Water-Skiing

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Riu Palace Riviera Maya

Av Xaman-Ha Mza 9 y 10 Lote 1 Int. Fracc. Fase II Solidaridad

+52 98 48 77 2280

Hotel Description

Riu Palace Riviera Maya: All-Inclusive Haven On The Shores Of Playacar

Go ahead and dig your toes into this little slice of Eden - the sand is snow white and the teal waves are stunning. It's your beach lovin' dreams coming true, no doubt. And with Riu's commitment to impeccable service, you won't need to worry about a thing - except maybe which bar you're going to grab your next cocktail. You really will find it all here - entertainment day and night, activities to entertain you every minute of the day and plenty of opportunities to melt all that bothersome stress away.

It's Time to Get Your Riu On.



DINING

The delish cuisine selections are varied, with a great mix of all your favs, and of course some locally-made Mexican dishes. In addition to the a la carte restaurants for dinner, you'll also get to savor themed buffets (with live cooking stations), and if dining in is more your style, 24-hour room service will take care of you. Eat up.

Don Manolo
Type: Buffet
Hours: Breakfast - daily, 7am-10:30am; Lunch - daily 1pm-3pm; Dinner - daily, 6:30pm-10:30pm
Description: Buffet with on-the-spot cooking stations.

Botafoga
Type: Brazilian
Hours: Daily, 6:30pm-8pm and 8:30pm-10:30pm
Description: Buffet starters and desserts with table service during the main course.

Agave
Type: Mexican
Hours: Daily, 6:30pm-8pm and 8:30pm-10:30pm
Description: Buffet starters and desserts with table service during the main course.

Chilis
Type: Grill
Hours: Daily, 10:30am--6pm. 2 seatings at 7pm and 8:30pm
Description: Casual restaurant located by the pool.

Krystal
Type: Nouvelle
Hours: Daily, 6:30pm-8pm and 8:45pm-10:15pm
Description: Contemporary menu featuring fusion cuisine.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Yashima
Type: Japanese
Hours: Daily, 6:30pm-8pm and 8:30pm-10:30pm
Description: Japanese cuisine.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

All restaurant hours subject to change.



BARS/NIGHTLIFE

The libation-savvy bartenders are ready to serve you any crafty concoction you want - they even have a few cocktail ideas of their own. It's 24-hour, all-inclusive so you can drink from dawn till dusk. Cheers.

Daiquiri
Poolside and swim-up bar. Daily, 9am-6pm.

La Habana
Lobby bar. Daily, 10am-midnight.

Lirico
Lounge bar with terrace. Daily, 6pm-midnight.

Sports Bar
24-hour bar.



BEACHES AND POOLS

Jaw-dropping white sands and off-the-charts gorgeous turquoise waters create the most perfect setting. If the pool is more your style, the resort has two where you can spend your sunshiny days (and the ocean views are dazzling). It's Paradise Found.



SPORTS/ACTIVITIES

Water

  • Windsurfing
  • Catamaran
  • Kayak
  • Body board
  • Snorkeling
  • Scuba lesson in pool
Land
  • Fitness
  • Table tennis
  • Volleyball
  • Tennis

For an additional charge:

  • Billiards
  • Golf


INTERNET

Riu Palace Riviera Maya offers complimentary Wi-Fi access in common areas and in guest rooms.



SPA SERVICES

Renova Spa at Riu Palace Riviera Maya offers a variety treatments that will leave you relaxed and recharged for an additional charge.



WEDDING/HONEYMOON

Riu Palace Riviera Maya has the perfect spot to tie the knot. Choose one of their wedding packages to make your day unforgettable and perfect!



CHILD CARE

Along with a children's pool and play area, the hotel also offers daily entertainment at RiuLand for kids ages 4-7 and 8-12.



ADDITIONAL INFORMATION

Location
Riu Palace Riviera Maya is located 34 miles from Cancun International Airport (CUN), 42 miles from downtown Cancun and 2 mi from the town of Playa del Carmen.

Check-In/Check-Out
Check-In: 3pm. Check-Out: 11am.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

MIN CHECK-IN AGE/SPRING BREAK POLICY: Student/Spring Break groups or individuals, regardless of age are not allowed at this hotel at any time. The hotel reserves the right to use reasonable means to identify suspected student/spring break groups. At least one person of 21 years or older is required in every room during March and April. The Hotel may request guests to show passport or official ID to proof age and reserves the right to refuse admission to anyone. In-room parties, unruly behavior and spring break groups are not allowed at any Riu Resort. Guests can and will be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff.

Smoke-Free Policy
Under Mexican legislation smoking is not permitted in the public areas of the hotel, except in specifically designated areas.

Currency Policy
Please note that as of Jun 1, 2011, Riu Resorts in Mexico longer accept or exchange U.S. dollars at the front desk. ATMs are available in the lobby of each resort for withdrawals in Mexican currency.

Environmental Levy Fee
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective September 1, 2017. Hotels will collect 20 Mexican pesos per room per day on check out; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor. Thank you and enjoy your visit.



All hours, fees, amenities, information and services are subject to change without notice.
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