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Occidental at Xcaret Destination - All-Inclusive

Mexico - Riviera Maya

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1-877-510-9711
4 Nights with Air from $619 All-Inclusive
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This Beach Eden is nestled in a tropical wonderland of natural foliage, unique wild life (think monkeys and flamingos), ... More

Customer Rating 370 Reviews
Value
 
4.1
Service
 
4.0
Beaches & Pools
 
3.9
Dining Options
 
3.5
Room Comfort
 
3.8
3.9 out of 5
"8 of us had a great time will return soon with a few more freinds and family" – uchikins
337 out of 434 (78%) customers would recommend this product to a friend. Read All Reviews
Customer Rating 370 Reviews
Value
 
4.1
Service
 
4.0
Beaches & Pools
 
3.9
Dining Options
 
3.5
Room Comfort
 
3.8
3.9 out of 5
"8 of us had a great time will return soon with a few more freinds and family" – uchikins
337 out of 434 (78%) customers would recommend this product to a friend. Read All Reviews
Beach at Occidental Grand Xcaret one of the pools O2 Mexico - Whale Sharks are amazing animals the lobby area Romantic Dinner on the Shore In the pool Climbed it... The village spiritual leader.. Xcaret Park Path past ruin. Romantic Dinner on the Shore The beach area At the beach This is what they call the beach
All Customer Reviews
1-4 of 370 reviews. Sort by
February 13, 2013
It was Ok...

Let me start off by saying that I used to think reviews like mine (what I'm about to leave) were nitpicky, but honestly, there are some good things about the place as well as things that can be improved. Because it was our honeymoon, we were given special wristbands which got us some special bennies (free bottles of booze, a Mimosa when we arrived, etc), which was pretty cool... but lord, that band was a curse too as every timeshare Rep they had hounded us til we broke down and took the tour. 90 minutes promised turned into three hours with a guy who missed his calling and should have sold Ginsu knives on late-night TV instead. DO NOT TAKE THE VIP TOUR! The rooms were very nice: no tub, but otherwise perfect: all rooms have either a balcony or patio, and the fridge is stocked daily. Maid service was great! There isn't much to do on the grounds of the resort: no snorkeling or jet skiing, and the beach is just a small cove. The guys passing out towels are also excursion reps: ya can't get a towel without hearing a spiel... we took one, to Isla Mujeres, and lord that was beautiful... all the same, though, it'd be nice if there was a little more to do... The restaurants... the a la carte (reservations needed) ones were worse than the buffet! The service in the two we tried was awful: you'd get one drink, but afterwards you had to find the waiter for a refill. We kept to the buffet afterwards: the food was better, and even though the service was still lousy we at least had more to choose from. The food was actually pretty good in the buffet... (Side note: service at the Beach Club buffet was always EXCELLENT! Best view too...) The grounds were very clean, and the people outside the restaurant were incredibly helpful: I lost my glasses one day, and the person at Guest Services found a place to get some made that day. Thank you Maria :) It was OK: I wouldn't hurry back to that resort unless there was a sale, and there are better choices up and down the coast.


177 of 183 found this helpful
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Overall Rating: 3
Value
 
3.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
3.0
Room Comfort
 
4.0
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From: Houston
Age: 25-34
Travel: 1-2 trips/year

May 15, 2013
Absolute Amazing Experience!

Read a lot of reviews before heading on vacation and boy were they off!! This is my 3rd all-inclusive and 3rd different resort and this was the absolute best hands down!!! They had something for everyone. 4-5 pools designed for the people that want to relax, or who want to have a few drinks, or who want to join in pool activities. The beach was awesome no problem finding 6 seats together. About 9 bars located all over the resort to get a cocktail or cold beverage. Rooms were clean and tidy, mini bar fully stocked every day, bed was a little stiff for my fiances taste. Greeted right when we got to the resort with some margaritas! We arrived at 1:00 check in was at 3:00. No problem they gave us our wrist bands and said the room would be ready at 3. We walked around visited the pool and beach. At 3 got our room keys and our luggage was taken to the room. Every building has your own conceirge to help book excursions or help with any problems you may have. Had a blast, restaurants and buffets were awesome everyone nice and polite. Had different contests and games through the day to keep the good times rolling. We WILL be going back next year!!!! Basically the resort has everything for a great time!!! If you are one of those people that only look for negatives and dont know how to have a good time, don't go to this resort...... or any resort for that matter, just stay home!!!


85 of 91 found this helpful
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Overall Rating: 5
Value
 
5.0
Service
 
4.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: Erie, PA
Age: 25-34
Travel: 1-2 trips/year

January 26, 2013
one tequila...two tequila...three tequila...Floor!

My wife and I had a great time during our stay here. As soon as we made it to the hotel they carried our bags to our room and we were taken to speak to the manager and skip the wait at the front desk. The room was nothing to special, it was smaller than most we have stayed at in the states(Do not worry because you will spend very little time there). They have staff that work at the floor level of all the building and can get you headed in the right direction. I recommend scheduling you tours to everywhere you would like to go before you get there to avoid having to go to a meeting and listening to them try and sell you stuff. They had a trolly bus thing that took you around the hotel to from the lobby, pools, and "beach". The pools were huge and had plenty of room to have your own personal space(in the pool not the lounge chairs around the pool(they are packed early)) The "beach" was tiny and I put it in quotations because in reality the part of landscape next to the ocean is sharp sharp sharp rock(I thought it was amazing(but still not sand)).The "beach" they claim to have is dug about 100 yards in from the ocean and is so small that you almost brush shoulders to make it around there. The water does not have any waves(and it is not very deep), so I guess thats a plus if your bringing your children. There are plenty of places around the resort to sit around and meet all kinds of people. there are bars everywhere and waitress to bring you what ever drink you desire(be careful because they do not stop serving you). I gave the dinning options a four because the food at the buffets were absolutely delicious, however you have to make reservations to eat dinner at the majority of the dinning places there and a lot of times they book fast. I also gave the service a four because all the staff was great the whole time but when we were leaving we had to carry our own bags. It would not of had been a big deal but I mean if they carry your bags to your room they can take them back to the front when you leave. Bottom line they hotel was spectacular, if you go there you will love it and if you want to go to a sandy beach while your there the city if Play Del Carmen is a 8-10 Minute taxi ride away(there are taxies everywhere). If you would like to check out tulum take public transportation because its like an hour away. Good Luck. Hope my review helps someone! Just rememeber to familiarize your self as best as you can with the area before you go and your time there will be better spent.


66 of 71 found this helpful
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Overall Rating: 5
Value
 
5.0
Service
 
4.0
Beaches & Pools
 
3.0
Dining Options
 
4.0
Room Comfort
 
3.0
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From: Dallas, TX
Age: 19-24
Travel: 1-2 trips/year

May 14, 2012
Great Time at OGX

We had a great time at this hotel April 22-May3, 2012. It was a 50 minute drive from Cancun Airport. We used Entertainment Plus (USA Transfers) to/from the hotel and they were excellent. From arrival to departure at the hotel, everyone was friendly, courteous and helpful. The room was a standard room but was very clean with the minibar refilled daily and a very large shower with great water pressure. The concierge at the building was always helpful and friendly and they made our restaurant reservations - thank you Santos and Carl. The place is very large. There is a tram that takes you around which we found useful. Thank you Juan, the tram driver, who always waited for us when he saw us approaching. The Beach: this hotel does not have an ocean front beach but rather has a secluded lagoon which we liked a lot. If you are looking for pounding waves, this is not the place to go. The snorkeling is great right off the beach in the perfectly calm, clear water with plenty of fish. The bar service on the beach provided by Daniela and Ricardo was top notch! The buffets were ok, nothing spectacular, except for a few Mexican dishes at the beach buffet for lunch. The sit down dinners were very good and the staff was very attentive but you are limited to four nights per seven night stay in the specialty restaurants and you have to make a reservation. We saw Armando, the same head waiter, in two different restaurants and his attentiveness really made us feel special - thank you Armando! Xcaret Park: the park is connected to the hotel and is a five minute walk. The normal $100 ticket is discounted at the hotel for $79. Yes, we know this park gets great reviews but we could not see why. It was very expensive and once you got inside there were additional costs for many of the things you would have liked to do. There was a lot of walking around with not that much to see. The bat exhibit had no bats, the mushroom exhibit had almost no mushrooms, there were very few orchids in the orchid exhibit, there was one manatee in the manatee exhibit and so on. The butterflies, sea turtles and aquarium were nice. The snorkeling at the hotel was better than the park. The underground rivers had zero fish so I don't know why you snorkel and it so dark you saw nothing while wearing horrible vests which did not allow you to move very well through the water. They do collect all of your property when you enter the river, put it in a very large bag, lock it, give you the key and then transport the bag to the end of the river for you to pickup. If you did not buy the $119 ticket, then a buffet lunch is $30 ($30 for a buffet lunch in Mexico???). There is no water available in the park except for small bottles at $2.50 a bottle. The evening show gets great reviews but we could not see why. We left early, however, in all fairness, the Mexicans who are bused in just for the show loved it. If you have ever been to Disney, you will be disappointed. We would return to the hotel again particularly because of the lagoon.


52 of 56 found this helpful
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Overall Rating: 4
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
3.0
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From: New York
Age: 55-64
Travel: 3-6 trips/year

Room Information

Occidental at Xcaret Destination - All-Inclusive features 765 rooms and suites located in a number of small three-story buildings surrounded by gardens, pools, and river channels. All rooms features air-conditioning, in-room safe, satellite TV, mini fridge and a balcony or terrace furnished with table and chairs. Cribs and extra bed available upon request.

Room Details

Deluxe
Hotel/Studio Unit Details

Deluxe Concierge
Hotel/Studio Unit Details

Deluxe Romance
Hotel/Studio Unit Details

Junior Suite
Hotel/Studio Unit Details

Junior Suite Concierge
Hotel/Studio Unit Details

Junior Suite Romance
Hotel/Studio Unit Details

Royal Level Luxury
Hotel/Studio Unit Details

Royal Level Suite
Hotel/Studio Unit Details

What's to Love

Aahmazing pic opp - this tropical paradise has lots of wildlife: monkeys, flamingos and iguanas.

The beach is on a calm, serene lagoon - ideal for swimming, especially if you've got young kiddos.

The pools will be your dream spot for lounging the day away. The swim-up bar will be your fav.

Hands down - top-notch service from this friendly staff at the resort.

 

What We'd Change

Occidental at Xcaret Destination is nearly an hour from the Cancun airport, but the private cove beach and meandering river that flows under cobblestone paths and stone bridges are worth it.

 

Why You Should Go

Located next to Xcaret Park, it's a gorgeous, natural sanctuary loaded with activities.

So much to do throughout the resort - mini golf, ping pong, tennis, archery, shuffle board & more.

Awesome resort if you're with the fam. The kids nor you will be bored.

Book a Royal level room - exclusive restaurant, concierge, private pool, VIP check-in/out.

Available Amenities

  • Tour Assistance
  • Beach
  • Cribs Available on Request
  • Currency Exchange
  • Fitness/Exercise Room
  • Jacuzzi
  • Kids Club
  • Laundry Services ($)
  • Nightly Entertainment
  • Scuba Certification ($)
  • Snorkeling
  • Swim-Up Bar(s)
  • Internet Access ($)
  • Swimming Pool(s)
  • Tennis Court(s)
  • Parking
  • Archery
  • Mini Golf
  • Medical Services ($)
  • Scooter/Motorcycle Rental
  • Shuffleboard
  • Spa Services ($)
  • Elevators
  • 10 Bars/Lounges
  • 11 Restaurants
  • Fax Machine ($)
  • Spa ($)
  • Conference Facilities ($)
  • Handicap Room Available
  • Wedding Services ($)
  • Honeymoon Packages ($)
  • Wireless Internet Access ($)
  • Beauty Salon ($)
  • Lounge Chairs
  • Car Rental Available ($)
  • Dive Shop ($)
  • Babysitting Services ($)
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Beach
  • Dining
  • Dive Shop(s)
  • Golf Course(s)
  • Jet Ski Rentals
  • Marina
  • Mayan Ruins
  • Medical Facilities
  • Nature Park(s)
  • Nightlife
  • Parasailing
  • Sailing
  • Scuba Diving
  • Snorkeling
  • Windsurfing

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Occidental at Xcaret Destination - All-Inclusive

Carretera Federal Chetumal - Puerto Juarez Km 282, #307

+52 984 871 5400

Hotel Description

Occidental at Xcaret Destination - All-Inclusive: Ecological Paradise

This Beach Eden is nestled in a tropical wonderland of natural foliage, unique wild life (think monkeys and flamingos), cobblestone paths. An ecological gem, this haven has a meandering river that flows throughout the resort and straight to the pools. It's just what you and the fam envisioned - it's mega-sized fun. Friendly games of ping pong, tennis and mini golf are definitely on the day's docket, but so is some pool time. And, a major bonus here - Xcaret Park is located next door. Yep. Pretty sure you're going to love it here.

DINING

An epicurean bonanza of 11 a la carte and buffet restaurants with such variety you will certainly not be disappointed. And guys, take note - pack some long pants. The dinner restaurants require long pants and closed toe shoes. Beach appetit.

Le Buffet
Type: International
Hours: Breakfast - daily, 7am-11:30am; Lunch - daily, 12:30-4pm; Dinner - daily, 6pm-10pm
Description: Gourmet International buffet dining for breakfast, lunch and dinner.

Sonora Grill
Type: Steakhouse
Hours: Daily, 6pm-10pm
Description: A la carte steakhouse delights hot off the grill, buffet salad and dessert service for dinner only.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

Los Olivos
Type:
Mediterranean
Hours: Daily, 6pm-10pm
Description: A la carte Mediterranean and Italian cuisine for dinner only.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

La Hacienda
Type: Mexican
Hours: Daily, 6pm-10pm
Description: Gourmet, a la carte Mexican specialties for dinner only.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

D'Oriental
Type:
Asian
Hours: Daily, 6pm-10pm
Description: Chinese, Japanese, Thai and Indian cuisine offered.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

El Pescador
Type:
Seafood
Hours: Daily, 6pm-10pm
Description: Market-fresh a la carte seafood selections served in an open-air restaurant.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

La Piazza
Type:
Pizza
Hours: Daily, 6pm-2am
Description: Pizzas, paninis and baguettes.

Paco's Tacos
Type:
Mexican
Hours: Daily, 6pm-2am
Description: Guests enjoy tacos and authentic Mexican appetizers.

El Lago
Type:
Snacks
Hours: Daily, 11:30am-4pm
Description: By the main pool, offering snacks and light meals throughout the day.

Kids Club
Type: Buffet
Hours: Daily, noon-3pm
Description: Kids enjoy the special children's menu at the Kids Club buffet.

The Royal Level Restaurant
Type:
International
Hours: Daily, 7am-10:30pm
Description: Exclusively for The Royal Level guests, serving a selection of international cuisine for breakfast, lunch and dinner.


The Beach Club Restaurant
Type:
International
Hours: Breakfast - daily, 7am-11:00am; Lunch - daily, 12:00-6:00pm
Description: Gourmet International buffet dining for breakfast and lunch.


All hours are subject to change.



BARS/NIGHTLIFE

Find your cocktail of choice - fruity and frozen, ice cold beer or mixed and shaken - at any of the bars around the resort. For late night dancing, the disco opens at 10:30pm. Time to break out your party sandals.

Lobby Bar
Daily, 10am-Midnight

Terraza Bar
Daily, 6pm-2am

La Bodeguita Bar
Daily, 6pm-11pm

Pool and swim-up bar
Daily, noon-6pm

The Hundido Bar
Located in the Flamenco area. Daily, 10am-7pm

El Lago Bar
Located at the main pool. Daily, 10am-6pm

Beach Club Bar
Daily, 7am-11am

The Beach Bar La Caleta
Daily, 10am-6pm

Sports Bar
Daily, 6pm-1am

Palenque Disco
Daily, 10:30pm-2am

Flamencos Bar
Daily, 10am-6pm

Cangrejos Bar
Daily, 10am-6pm



BEACHES AND POOLS

White sands surround a serene lagoon that make this beachy spot the perfect natural swimming pool. And on top of that, you can dip your toes into any one of the seven pools that weave throughout the resort. Time for some water therapy, beach lovers.

SPORTS/ACTIVITIES

Water

  • Snorkeling
  • Swimming

For an additional charge:

  • Scuba
  • Fishing

Land

  • Gym
  • Tennis
  • Volleyball
  • Archery
  • Mini-golf
  • Yoga
  • Aerobics


INTERNET

Occidental at Xcaret Destination - All-Inclusive offers guests an Internet connection for an additional charge.

SPA SERVICES

Spa treatments and beauty salon services are available at the resort for an additional charge.

WEDDING/HONEYMOON

A hotel wedding planner dazzles couples by designing weddings that know no boundaries, with customizations like adding mariachis, photography and unique delectable menus for extravagant receptions. For specific wedding packages and services, please contact the front desk.

CHILD CARE

An indoor/outdoor children's activities center that includes video games, a pool, and a playground, the Kids Club offers daily supervised activities for children ages 4-12. Babysitting after Kids Club hours is available for an additional charge.

ADDITIONAL INFORMATION

Location
Occidental at Xcaret Destination - All-Inclusive is located approximately 50 minutes from Cancun International Airport (CUN) and five minutes from Playa del Carmen. Occidental at Xcaret destination is located on the Caribbean coast of Mexico adjacent to the spectacular Xcaret Park. The nature park is one of Yucatan's principal visitor attractions.

Check In/Check Out
Check-in: 3pm, Check-out: noon.
A valid credit card may be required upon check in for possible incidentals not included in your hotel reservation.

Tax Payment
The government has approved a new tax for visitors visiting Cancun. The resort reserves the right to collect this new tax to all visitors. This tax will be a flat fee of $20.00 pesos (1.00 usd approx.) per night per room.

Minimum Stay
A 3-night minimum stay is required at the resort with the following exceptions:
A 5-night minimum stay is required for all travel Dec 21-Dec 25, 2017 & Jan 22-April 8, 2018.
A 7-night minimum stay is required for all travel Dec 26-Jan 3, 2018.

Awards and Accolades
Conde Nast Traveler announced that Occidental at Xcaret ranked 20th in its 27th annual Readers' Choice Awards 2014 for resorts in Mexico and the Caribbean. 7,721 hotels were included in the running from 642 cities around the area.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

Spring Break/Youth Policy
Individual student bookings are accepted. Minimum age requirement for check-in is 18 years of age. No more than the maximum occupancy per room is allowed. A refundable deposit per person (cash or credit card) is required upon check-in at the resort. Group student bookings must be requested through the Groups Department. These groups require a chaperone in addition to the refundable deposit.

Water Purification
Like all major Mayan Riviera hotels, the hotel is equipped with a water-purification system.

Environmental Levy Fee
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective September 1, 2017. Hotels will collect 20 Mexican pesos per room per day on check out; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor. Thank you and enjoy your visit.



All hours, fees, amenities, information and services are subject to change without notice.
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