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Now Sapphire Riviera Cancun

Mexico - Riviera Maya

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Rooms starting at $254 per night All-Inclusive
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The freshly-renovated, oceanfront Now Sapphire Riviera Cancun offers the Unlimited-Luxury® beach getaway of you and ... More

Customer Rating 354 Reviews
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4.4 out of 5
"Small & neat hotel. Perfect for family vacations. Amazing room service. No free Wi-Fi in the lobby like in most hotels!" – Pyzia
367 out of 420 (87%) customers would recommend this product to a friend. Read All Reviews
Customer Rating 354 Reviews
Beaches & Pools
Dining Options
Room Comfort
4.4 out of 5
"Small & neat hotel. Perfect for family vacations. Amazing room service. No free Wi-Fi in the lobby like in most hotels!" – Pyzia
367 out of 420 (87%) customers would recommend this product to a friend. Read All Reviews
our favorite bartender... santiago. Second Wahoo steak Enjoying the view of the pool View of pool from main lounge area the main pool at the Now Sapphire you can find peace and quiet at the beach Main Pool Beach view fountain at the hotel Relaxing in the pool WALKOVER FROM BREAKFAST BEACH VIEW Beach Wahoo Steak Our Mexican Racoon visitor. Breakfast by the beach going to a show! view from beach chair Sunset Sunrise Preferred Adult Pool Spa @ Now Sapphire Pirate cruise View at lunch one day Boy in paradise! our wedding day Fantastic honeymoon! view of the beach on a cloudy day Sunrise over the ocean Beautiful Beach! great built-ins in the pool! The sunrise from the beach! how we were greeted Pool on left, beach straight ahead!! Main Pool view from room The beach Magazine quality beach having lunch @ one of d restaurant
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1-4 of 354 reviews. Sort by
June 18, 2013
Just returned to the US...I want to go back!

Let me start by saying that I am very particular when vacationing. Did I pick the right place? Is this going to be safe? Was this the best price? I spent months researching Mexico, resorts, etc. before purchasing. I looked on Trip Advisor, Expedia, Yelp, and other travel websites before making any decisions. I planned this trip for my 2nd wedding anniversary. I took on the responsibility of planning the whole trip, and I wanted everything to be perfect. I had never used an online site to book a vacation, but was pleased with the ease of navigation and options on the website. I’ve never been to Cancun and there are a lot of resorts to choose from. I chose Now Sapphire because some family friends were getting married at their sister resort, Now Jade. I figured if it was good enough for them that it would be good for us. The flight booked was smooth, and all flight transfers were seamless. I felt very safe the whole time. Upon arriving at the Cancun airport, it was very easy to spot our transfer representatives from Olympus Tours. I opted to purchase the shared round-trip airport transfer as part of the package. Luckily we were the first drop off. The directions on finding Olympus Tour reps were spot on. Beware of the lobby full of timeshare people right before you exit. Push past that lobby and you will find the reps in orange polo shirts. Be aware that the passengers on the bus may be staying at a different resort, so you might have to wait a bit before you get to your resort if you do the shared ride transfer. Upon arrival, we were greeted warmly. After giving our name, they took our bags and escorted us the Preferred Lounge. I would highly recommend purchasing preferred option if possible. My intention for this trip was to have as little hassle as possible, and the preferred access accomplished just that! Upon entering the Preferred Lounge, we were offered a cocktail and visited with the concierge. Our room was ready upon arrival, and when I double checked to ensure a King sized bed was in our room, they said that it was taken care of. After the brief info session about where to find everything on the hotel grounds, we were escorted by another gentleman to get our bags and were driven to our room. I indicated that it was our anniversary on our initial reservation, and when we got to our room there was a ‘Happy Anniversary’ banner on our door and rose petals on our bed. At that very moment, I knew we had chosen the right place to stay. Our room was clean and was very fresh and new. The A/C was awesome and our bed was comfortable. A note to other travelers: read the book that is in your room with more information about the amenities at your hotel. When reading, we found out that you could order down pillows or posture-pedic pillows. We got the down feather pillows and they were so great! We didn’t get an ocean view room, but if you stay in buildings 1-5, you are two steps from the beach. The beach: It was beautiful and warm. The seaweed was not bad at all. It stays mainly on the shore when it washes in and the resort plows it away every few hours. Once you get five inches into the water, it goes away. The water clarity is an 8 out of 10. If you go South one hour to Akumal or Tulum, there is no seaweed and you can see through the turquoise water to the bottom. Restaurants: The food is really good. I read some scathing reviews on the food, and I was pleasantly surprised that they reviews were wrong. We went to all of the restaurants. The buffet is great, and is best at the beginning of the meal service times (7 am, 12 pm, 6 pm). I loved Lemongrass. When you go there, do the hibachi. It’s like Benihanas. Yum. The steak dishes at all of the restaurants were awesome, and they had a lot of vegetarian and gluten-free options. You have to adjust your expectations. These are not 5 star gourmet restaurants, but I’d give them 3 ½ stars and I ate a lot of food. Alcohol: You have to know how to order your drinks. If you want premium liquor, ask for it. Example: If you order a rum and coke, you will get a watered down drink. If you order Bacardi and coke, you will have a fabulous cocktail. If you like strong drinks, be specific. If you don’t care, then you’ll love it all. Note: The Preferred Lounge had some AMAZING alcohol choices! It was really nice to have that access. Excursions: We purchased our excursion at the resort. Always ask if there are any deals or discounts. Don’t buy online. Just see what you feel like when you get there. We went to Tulum and then swam with sea turtles and by the reef in Akumal. The trip was so great. I felt safe the whole time and our tour guide Emilio was incredible! Other: The other great thing about being Preferred was the level of customer service. One day, when leaving for breakfast, we noticed that our key access door lock was broken. We called to get a service person out, and they were there quickly; however, it took over and hour and a half to fix and resolve the problem. While waiting in the room for the door to be fixed, my husband went to the main lobby desk and asked if we could switch rooms for security purposes. They informed him that there were no other rooms available. Being Preferred Access, he then went to the manager in the Preferred Lounge. The manager Janelle was wonderful, waived the upgrade fee, and moved us to an ocean view room for our trouble. It is unfortunate that accommodations could not have been made through the general lobby, but pay a little extra for Preferred and the service improves 100%. The included kayaks and katamarans were fun to use! I read about timeshare pitches. I saw them going on, but was never asked to sit through one and never heard a word about the option. Also, two nights they had theme nights where they bring in local vendors to sell their “crafts.” Some are very pushy and you have to be ready to say no thank you. I tried to avoid that corridor if I could. Lastly, there are children at the resort that come with their parents. I never noticed them though. All were very well behaved and the parents seemed to have a fabulous handle on their kids. Seriously, even the babies and infants were very well behaved. I was shocked and very pleasantly surprised. With only 5 days to enjoy a vacation, this was a great choice!

106 of 107 found this helpful
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Overall Rating: 4
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Top 100 Contributor
From: AZ
Age: 25-34

January 21, 2011 Featured Review

Now Sapphire Riveria Cancun was fabulous! Most relaxing experince ever! Cheap Caribbean took care of everything in advance! By all means upgrade to the Preferred Club! It's so much fun and so worth the tiny bit extra! It was easy to pretend that we were royalty or someone special with the beautiful views from our oceanview room, or walk out to the beach to our private cabanas, have drinks served by helpful wait staff and eat when we wanted at no wait dining in a luxury setting! All this for one set price! IF you just want to relax, read, soak up the sun and enjoy your family or friends this is definitely the place to go! We are going to try and go back next year!

103 of 109 found this helpful
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Overall Rating: 4
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From: Kansas
Age: 55-64
Travel: 3-6 trips/year

May 20, 2011
Great Time

This review is going to be a little long-winded but if your like me, its easier to make the hotel decision when there is significant information to go off of. My gf and I booked this trip through Cheapcarribean.Com- the booking was very simple and they were always available to answer any questions. In addition we had an online account which made payments for the trip extremely simple. Our stay was from May 7th- May 14th and it was a very relaxing week. We arrived at the Cancun airport at around 12:45 and headed out to locate our transportation to the hotel, contracts with Olympis Tours in Cancun for all transportation and they seemed very well organized at all times. Our transportation was on time and we on our way to the hotel within 25 min of landing. The really nice thing about the Sapphire is that it is only about 20 mins from the airport, the shuttle ride was painless and the van was new and well air conditioned. When we arrived at our resort we were immediately impressed with the appearance of the entrance and lobby of the resort. We arrived around 1:45 and our room was available immediately so they loaded our bags and we hopped in a golf cart to building 12. When we opened the door to the room we found 2 double beds which is not what we booked. The bell boy immediately apologized and said he would take care of it; he then made a call to the front desk and had us in a new room in building 6 in no time at all. Building 6 was nice only steps from the beach however is the last building on the property- I would suggest requesting buildings 2,3,or 4. That being said there was nowhere on the prosperity that was more than a 5-7 min walk. Going forward I am going to break the review down into a few different sections to make it easier to follow. Rooms- The rooms were very nice and we did not have any problems at all during the week. When we first arrived the bell boy realized the battery in our key card reader was low and made a call to the front desk, within 5 min it had been fixed and all was well. We opted for the garden view room which was very nice and private. Although the ocean view rooms had great views we could not justify the extra cost since we were in our room very little during the day. Each room comes with a mini bar stocked with water, beer, soda, and juice. On our first day I was able to find the guys that replenish the mini bar and gave them a couple bucks each and told them just beer and water. For the rest of the trip we never ran out of either. Food- I had read reviews before I arrived that were all over the place regarding the food. To help you get an idea of the food situation let me start by saying that I enjoy a good meal and I am consider by most of my friends to be a foodie- l'm always searching for a new restaurant to check out. Breakfast- We ate breakfast at the buffet each morning and it was comparable to any breakfast buffet I have ever eaten at. They had two omelet stations going at all times where fresh eggs were done anyway you wanted. The selection in the buffet was excellent and we never had a problem with anything all week. Lunch- We for the most part avoided the buffet and instead ate outside at the Blue Water Grill. The menu consists mostly of burgers,fries,hot dogs ect but it was always nice to take a break from the pool. Dinner-There are several specialty restaurants each of which we tried. All of them offered several different main courses that were all very good. When I say very good I hope people understand they are at a four star resort in MEXICO. If your expecting to eat the best ten meals of your life then you will be let down. The food is very good for an all-inclusive resort and there are many different options on the menu- If you don’t like something try something else you already paid for it. On several occasions we ordered 3 or 4 different appetizers and received no push back from the waiters. We were typically late diners and usually didn't head to eat till around 8:30pm. I would say the no reservation system is great as the longest we waited for a table was about 35 min during which we headed to the lobby bar and would have a couple drinks. We typically found that we waited much longer the earlier we went- also make sure to check back every half hour or so as it seems that sometimes the hostess looses control of the situation. One thing I will tell you to expect is that dinner will be a fairly long affair. Let me reinforce this by saying the service at this resort is SECOND TO NONE- keeping that in mind it did seem like some of the eateries where a tad understaffed. Only 1 night did we have bad service and that was because our server was rude and disengaged. One night we did have slow service but it was not due to a lack of service it just seemed like our waiter was overwhelmed. All in all the food and service were great- again some meals were better than other but that’s the same with most dining experiences. I would have to say that the Blue Water Grill and French restaurants were our favorite, and the only one we truly didn’t care for was ironically the Mexican spot. Overall I would rate the food 7 out of 10. Perfered Club/ Chair Situation- I can sum up the chair situation in one sentence- THERE IS NO CHAIR SITUATION! I happen to be an early riser so I didn’t anticipate having a problem anyway. The first two days of our trip I woke around 7am and with towels I grabbed the night before and reserved 2 chairs that had shade (the beach one day and the main pool the next) The third day we slept in till 9am and were still able to have our choice of chairs. We tend to be beach people and went down there at 9-10am most days and there was never an issue and the same goes for the main pool. Now if you’re trying to find chairs in the shade at noon it’s a little more difficult, but if you’re leaving your room at noon why did you come to Mexico? I would say you can easily find 2-3 chairs next to each other without a problem until 10:30-11am. Now if your trying to reserve 5-7 chairs in shade that’s when I would say get up between 8-8:30. The Bali beds- don’t waste time every one is for preferred guests, which brings me to Preferred Status. Before leaving for this trip I went back and forth debating on upgrading to preferred status in the end I decided 300$-400$ was not worth it- IT WAS THE BEST DECISION I EVER MADE! Don’t get me wrong the Preferred pool is very nice and I found it extremely relaxing in relation to the loud main- So relaxing in fact that we spent three days at the preferred pool, Total cost 50$ in tips. The preferred pool is quiet and for the most part empty which make it easy to blend in. It also has great chairs and retractable umbrellas. At the start of the week I approached the “person in charge” of that pool and gave him a 20$ bill and explained we would be there all week. Throw in an extra 5 bucks a day for the bartender and ten more bucks when we left. By tipping him and making him familiar with me he didn’t ever seem the need to ask us if we were actually preferred (Don’t bite the hand that feeds you). It was a nice option to have as the main pool is full of people having a great time (I was one of them for one or two days) but the music does become overwhelming and it makes it hard to relax. After that the only other perk is the lounge which has internet and eating breakfast outside which you can do anyways because the buffet seating is open air. Excursions- We went swimming with the Dolphins which was an awesome experience and for the price we did get a lot. We did the royal Dolphin swim which included and hour with the Dolphins, transportation, and access to garafon a nature preserve with snorkeling, drinks, food (Included). We also took a shuttle into Playa Del Carmen which is a late day trip 5:30-8:30 which was a great time. All in all this resort was a great bang for your buck- You always need to keep in perspective that the resort is a great deal and this trip if not all inclusive would cost outrageous amounts of money. We had a great time and would definitely go back. If your are going to this place looking for a party pick another hotel because by 12am this place is a ghost town. However that’s what we were looking for and had a very relaxing time. Also Dreams and Excellence which are the hotel right next to the property are all owned by the same company and also do not have wristbands- We went over to dream one day ate lunch and hung out in their pool and drank and no one said a word so if you are looking for nightlife that is an option. I would definitely stay at NOW again!

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Overall Rating: 4
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From: Philadelphia
Age: 25-34
Travel: 1-2 trips/year

August 4, 2010
Beatiful resort/ Not ocean

Rooms are gorgeous and very well kept and clean. Linens changed daily and plenty of towels. The specialty restaurants are very good but the buffet is very limited ant SMALL. You can see that the bars around the pool are not managed well , not enough staff and they have to go to other bars for supplies. You leave your chairs for lunch and come back and someone has taken them, this NEVER happen to to me and I have been at many resorts. You can't blame this on the resort but, how rude can people be. If you are looking for BLUE water DO NOT go here, no where to be found. Seaweed washes up everyday, water is very cloudy. And you if you want to get away and rest and relax this is also really not the place ther are too many kids, it is a family resort. From Newborns up. Like I said the buffet is small so they are underfoot in there. and the pool is huge but not set up for children starts at 4 1/2 foot so you have parents hanging out on the steps with there kids. Also you go out for a nice dinner in the restauarants parents have no common sense, they have there children there who have been in the pool and sun all day at 8:30 at night eating supper naturally they are going to be cranky, So you have a screaming kid next to you! So to sum it up if you are a family, I guess this would be the place for you. But we will be picking an Adults Only and make sure I have BLUE ocean next time, because why go to the carribean if you are not going to see BLUE BLUE water.

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Overall Rating: 3
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From: Schuylkill County, Pa
Age: 45-54
Travel: 1-2 trips/year

Room Information

Now Sapphire Riviera Cancun features 488 freshly-updated, modern and cozy guest suites in 14 three-story bungalows with private, furnished terraces or balconies with garden, pool, or ocean views. Each suite offers a separate sitting area with a sofa, air-conditioning, cable TV, mini bar, electronic safe, alarm clock with MP3 player docking station, and 24-hour room service. Marble bathrooms include tub/shower combinations.

Room Details

Deluxe Junior Suite Tropical View
Hotel/Studio Unit Details

Preferred Club Jr Suite Tropical View
Hotel/Studio Unit Details

Preferred Club Jr Suite Oceanfront
Hotel/Studio Unit Details

Preferred Club Junior Suite Beach Front Swim Out
Hotel/Studio Unit Details

Family Junior Suite Tropical View
Hotel/Studio Unit Details

Preferred Club Family Junior Suite Tropical View
Hotel/Studio Unit Details

Preferred Club Master Suite Ocean Front (Available...
Hotel/Studio Unit Details

Preferred Club Master Suite Beach Front Swim Out
Hotel/Studio Unit Details

Super Saver Preferred Club Suite ROH (Non-Refundable)
Hotel/Studio Unit Details

Super Saver Junior Suite ROH (Non-Refundable)
Hotel/Studio Unit Details

What's to Love

The all new, stunning, beachfront swim-out suites.

Luxurious Bali beds surrounding all 3 pools, plus oceanfront kiosks for top-notch wait service.

Authentic architecture and decor inspired by ancient Mayan Culture.

Spacious Jr. Suites with cozy bathrobes, slippers, a furnished balcony and 24-hour room service.

The added fun-filled splash park/toddler pool for youngins at the Explorer's Kids Club.

A brand new, family-friendly water park, equipped with water slides and tons of fun for kids AND adults!

A state-of-the-art fitness center with an added yoga room. (Because, wellness)

Gluten-free, vegetarian and vegan menu options available at the a la carte restaurants.

The super spacious and functional Family Suites with guaranteed connecting rooms.


What We'd Change

The restaurants open on a rotating schedule, so some may be closed on a particular evening. But the rotation means you won't get bored. For specific cravings, 24-hour room service has you covered.


Why You Should Go

It's 15 minutes from the airport - paradise is waiting for you with a welcome cocktail.

Upgrade to the Preferred Club and enjoy an adults-only pool.

Rejuvenate with a Myoxy-Caviar Facial at the luxury, Mayan-inspired spa–it's ok to spoil yourself. You deserve it!

The world's second largest coral reef is just off the shores - snorkel envy is here & it's real.

Complimentary green fees at Grand Coral Riviera Maya Golf Course. Woot!

Spend a day at Xcaret learning about Mayan history and exploring the lagoons and parks.

Hop on a bicycle tour - a great way to see the resort and the natural beauty around you.

Start your day with an energizing Zumba class - dance, sweat, hit the beach.

Available Amenities

  • Tour Assistance
  • Beach
  • Volleyball
  • Business Center ($)
  • Babysitting/Child Care ($)
  • Children's Activities
  • Concierge Services
  • Conference Facilities ($)
  • Cribs Available on Request
  • Currency Exchange
  • Daily Maid Service
  • Dive Shop
  • Fitness/Exercise Room
  • Gift Shop
  • Jacuzzi
  • Kayaks
  • Kids Club
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Swim-Up Bar(s)
  • Swimming Pool(s)
  • Tennis Court(s)
  • Scuba Diving ($)
  • Windsurfing
  • Aerobics
  • 24 Hour All-Inclusive
  • Sauna
  • Poolside Bar
  • Steam Room
  • Parking
  • Medical Services ($)
  • Ping Pong
  • Game Room
  • 9 Restaurants
  • 7 Bars/Lounges
  • Porter/Bellhop
  • Nightclub
  • Shopping
  • Multilingual Staff
  • Catering
  • Theater
  • Teen Club
  • Audio-Visual Equipment ($)
  • Spa ($)
  • Snorkeling ($)
  • Handicap Room Available
  • Wedding Services ($)
  • Dry Cleaning Services ($)
  • Golf Packages Available ($)
  • Honeymoon Packages ($)
  • Aqua Aerobics
  • Wireless Internet
  • ADA Accessible Rooms Available
  • Free Parking
  • Tour and Island Information
  • Beauty Salon ($)
  • Evening Entertainment
  • Euro-bungee
  • Ocean Trampoline
  • Car Rental Available ($)
  • Hobie Cat with Instructor
  • Internet Access
  • Banquet Facilities ($)

Nearby Excursions & Attractions

  • Bars and Nightlife
  • Beach
  • Dive Shop(s)
  • Golf Course(s)
  • Motor Boat Rentals
  • Parasailing
  • Sailing
  • Scuba Diving
  • Shopping
  • Water-Skiing

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Now Sapphire Riviera Cancun

Super Manzana 11 Manzana 9 Lote 10

+52 99 88 72 83 83

Hotel Description

Now Sapphire Riviera Cancun: Laid Back Charm for Family, Friends, You

The freshly-renovated, oceanfront Now Sapphire Riviera Cancun offers the Unlimited-Luxury® beach getaway of you and your family's dreams. Perfect for romantic getaways or family vacays, this stunning resort is surrounded by lush, tropical palms, soft sand and the sparkling sea–talk about paradise! Now Sapphire is just 15 minutes from Cancun International Airport, boasting stellar architecture and ancient Mayan-inspired decor to give every guest the ultimate Mexican experience. With 488 newly-updated, modern and airy suites, equipped with all the luxury amenities, you're bound to land in the perfect suite for your stay.

Dine at eight gourmet restaurants during your vacay (five a la carte, a buffet, grill and a café), sip deliciously-curated cocktails at five chic bars and even taste test your way around the neighboring resorts Now Jade Riviera Cancun, Now Emerald Cancun and Dreams Resorts & Spas included in the Sip, Savor & See program–there's something for everyone!

Unlimited-Luxury® means complete and utter relaxation–that's right, it's all taken care of for you. You get to Live in the Now™ with inclusive, luxury perks such as:

  • Unlimited meals, snacks, water, sodas and juices - bring your thirst.
  • Unlimited domestic and imported alcoholic beverages, including house wine.
  • 24-hour room-service food and drink - should you have a hankering for something at 2 a.m., you can get it.
  • In-room minibar with beer, bottled water, soft drinks (restocked daily).
  • Rooms with a private balcony or terrace and a hydro-tub.
  • All kinds of activities - climbing wall, dance lessons, a casino and more.
  • Theme nights and lively outdoor entertainment.
  • Sip, Savor & See other nearby, participating resorts in the region (you must make your own travel arrangements through the resort concierge by 3 p.m.).
  • Taxes and gratuities - who needs to worry with this on vacay?

Get MORE perks from your getaway to Now Sapphire. Now through 2020, guests will get these additional perks exclusive to CheapCaribbean customers:

  • Complimentary in-room snacks
  • 25% spa discount
  • An in-room breakfast

Guests staying in upgraded room categories will receive the above perks, plus your choice of two luxury inclusions:

  • 1-day Bali bed rental
  • A beach bag gift
  • A professional photo
  • 50% off a romantic dinner

Please note, not all reservations qualify for the above VIP inclusions & added values. Read all conditions here to see if you're eligible.


Nosh on mouth watering flavors like Mediterranean, fine cut meats prepared especially for you, grilled seafood, Teppanyaki tables (always fun for the group), sushi and tasty Mexican dishes. And, there is always 24-hour room service - some mornings/nights, you'll want to stay in. It's your vacation right. Bonus: At one stellar restaurant, you can dine 24-hours a day. Check with the front desk to see where you can nosh day and night.

Type: French
Hours: Daily, 6pm-11pm
Description: Setting the scene for romance, this adult-only restaurant offers French fare and an elegant atmosphere.
Dress code: Formal

Type: Asian
Hours: Daily, 6pm-11pm
Description: This Asian restaurant boasts teppanyaki tables that can accommodate up to 48 guests, as well as a sushi bar and traditional a la carte dining.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Barefoot Grill
Type: Grill
Hours: Daily, 11am-4pm
Description: This poolside grill offers a variety of grilled specialities.
Dress code: Casual

Bluewater Grill
Type: Surf and turf
Hours: Lunch, 12:30pm-5pm; Dinner, 6:30pm-11pm
Description: Offering fresh seafood specialties and fine cuts of meat.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Type: Mediterranean
Hours: Breakfast - daily, 7am-10am; Dinner - daily, 6pm-11pm
Description: Serving delicious Mediterranean cuisine in a casual atmosphere. *Breakfast is available for Preferred Club only.
Dress code: Dinner - Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Type: Mexican
Hours: Daily, 6pm-11pm
Description: Enjoy delectable Mexican cuisine surrounded by Spanish-inspired architecture and ocean views.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Market Cafe
Type: International
Hours: Breakfast, 7am-11:30am; Lunch, 12:30pm-4pm; Dinner, 6pm-11pm
Description: The Market Cafe buffet specializes in offering international cuisine in a casual atmosphere with an ocean view. Open for breakfast, lunch and dinner.
Dress code: Casual

Coco Cafe
Type: Bistro
Hours: Daily, 6am-11pm
Description: Enjoy coffee and deli snacks while relaxing on the porch.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Private Dining
For special occasions, enjoy a private dinner for two at one of the resort's romantic spots. There is an additional charge for these private dinners and advance reservations are required.

All hours are subject to change.


All five bars serve premium brands and international favorites. The fun-loving bartenders are happy to serve you whatever your heart desires. Tip: Coco Cafe opens early for those needing a caffeine boosting kick to your day.

Located in the lobby for cocktails. Daily, 10am-midnight.

Swim-up bar, located in the main pool. Daily, 10am-5pm.

The Reef
Preferred Club, adult only, pool bar. Daily, 9am-5pm.

The Sandbar
Preferred Club beach bar. Daily, 9am-5pm.

Eclipse Night Club
Nightclub and bar where guests can dance all day and night. Daily, 10am-2am.


You've got sun soakin' spots - three pools (bonus pool for Preferred guests) with Bali beds for some posh privacy or head to the sparkling ocean and grab a coveted ocean front lounger. Sit back. Pool and beach bar service is happy to bring you as many cocktails as you want. For families, there's a water park complete with slides for both adults and kids because who says all the fun has to be for the kids!



  • Hobie cats
  • Kayaks
  • Sailing
  • Windsurfing

Available for an additional charge:

  • Scuba diving
  • Deep sea fishing
  • Snorkeling
  • Sport fishing


  • Fitness
  • Tennis
  • Yoga
  • Beach volleyball

Now Sapphire Riviera Cancun guests can enjoy a complimentary round of golf at Grand Coral Riviera Maya and El Tinto Golf Course at Cancun Country Club.


Now Sapphire Riviera Cancun offers complimentary Internet access and WiFi.

Unlimited Connectivity App
Worried about the inability to keep up with friends and family while in destination? Download the Unlimited Connectivity app and enjoy tons of awesome features to help you while in destination!

Features Include:
  • Free WiFi
  • Free calling to the U.S. and Canada
  • Contact staff directly
  • Book spa appointments
  • Reserve excursions


Now Spa by Pevonia offers 7,000 square feet of luxury wellness services that will take you on a journey of relaxation for an additional charge. Daily, 9am-8pm.
  • Massages
  • Body treatments
  • Facials
  • Sauna and Jacuzzi
  • Temazcal
  • Relaxation area
  • Beauty salon

Traditional Temazcal Spa Ceremony - Included with your stay.
The Temazcal ceremony is led by an Intercessor, or healer, and is one hour long. The ritual will begin with a blessing from the Intercessor, and one by one, guests will enter the Temazcal structure, sitting in a circle for the healing ceremony. The shelter will be filled with hot stones and the Intercessor will guide participants through the spiritual ritual, involving aromas, herbal steams, sounds and sensations.


Complimentary "Your Moments" Wedding Package when booking a minimum of seven nights in a Preferred Club Suite Ocean View or higher, or if five rooms are reserved for a minimum of three nights at any room category. Packages and amenities available at a surcharge. Guests must arrange all wedding packages directly with the front desk.
The resort features a Shaadi South Asian Wedding Package which is inclusive of six events over three days, for up to seventy-five guests. Trained and certified South Asian Wedding Specialists further ensure the utmost attention and care is given regarding the cultures and traditions of these wedding parties. Another beachfront wedding venue, a terrace fitting up to 120 guests, is also available for ceremonies.

Honeymoon Bonus
With proof of marriage, Now Sapphire Riviera Cancun offers two honeymoon packages.

Honeymoon Bliss Package includes:

  • Fresh fruit basket on arrival
  • Bottle of sparkling wine on arrival
  • Special turndown service one evening during stay
  • Champagne breakfast in bed (reservations required in advance via guest service)
  • Discount on all treatments at the Renova Spa

Do Not Disturb Package (complimentary with seven nights or more in a Preferred Club Ocean Front Suite or higher or for a surcharge) includes:

  • Champagne on arrival
  • Fresh flowers and exotic fruit platter in room on arrival
  • Champagne breakfast in bed (reservations required in advance via guest service)
  • Couples 50-minute massage treatment (one per stay)
  • Romantic beachfront dinner for two including bottle of champagne
  • Special turndown service one evening during stay
  • Private petit fours each evening at turndown
  • Complimentary anniversary nights

Guests need to add "Honeymoon Bonus" to the special request field of booking when purchasing. Proof of marriage is expected upon arrival at the resort.


Now Sapphire Riviera Cancun offers options for kids of all ages. The Explorer's Club is available for kids ages 3-12, which includes a brand new waterpark experience complete with a splash pad. The Core Zone Teens Club offers activities and games geared towards teenage tastes for teens ages 13-17. Daily, 9am-10pm. There's also a totally new, onsite waterpark for both kiddos AND adults to enjoy!

Babysitting services are also available for an additional charge.


For a $65 fee at all Now Brand resorts, you can now bring your furry friend who is under 22lbs (10kg.) along for your beach vacation!

Included in the fee: dog bed, food and water bowls, dog toys, waste bags, dog towel and a "dog-in-room" door hanger to let those around you know your furry friend is in tow!

Additional dog amenities available for a fee.

Additional restrictions apply.


Now Sapphire Riviera Cancun is located 15 miles from Cancun International Airport (CUN). Approximate driving time is 20 minutes.

Check In/Check Out
Check-in: 3pm, check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

2003-2013 AAA Five Diamond Award
2014 AAA Four Diamond Award
Rainforest Alliance Verified

Dining Program
The Sip, Savor & See package is now available at Now Sapphire Riviera Cancun and allows guests a chance to enjoy dinner and an evening of entertainment at sister resorts Dreams Cancun, Dreams Riviera Cancun, Dreams Puerto Aventuras, Dreams Tulum and Now Jade Riviera Cancun for a total of 35 dining options. Guests must arrange the evening in advance with the resort concierge, including arrival and return times and restaurant selection. Offer includes dinner and entertainment and guests can use facilities of the resort they are visiting from 6pm-1am. Round-trip taxi fare and gratuities not included.

Deal of the Day Terms and Conditions
By booking the Deal of the Day room you are getting an even bigger discount on your vacation! Please note that by booking this room category we are unable to cancel or modify your hotel stay. Any changes or cancellations to the Deal of the Day room category will be assessed a 100% fee. No refund or credit will be issued for the hotel portion of your reservation.

All hours, fees, amenities, information and services are subject to change without notice.

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