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Iberostar Quetzal

Mexico - Riviera Maya

Our Rating

3 Nights with Air from $609 All-Inclusive
Info Customer Reviews Questions & Answers
Customer Rating 21 Reviews
Value
 
4.3
Service
 
4.3
Beaches & Pools
 
4.4
Dining Options
 
3.8
Room Comfort
 
3.8
4.2 out of 5
"We went we a lot of friends and family for wedding celabration, everything was great had a great time wedding coordinator did an amazing job" – carlcit
21 out of 26 (81%) customers would recommend this product to a friend. Read All Reviews
Beach Room pano from the water
All Customer Reviews
1-4 of 21 reviews. Sort by
August 2, 2010
2008 Women's Tropical Get-Away Iberostar Quetzal

Each summer, my women friends and I go away to the caribbean for an 8-day/7-night stay at an all-inclusive resort. I have been to three different Iberostar Resorts. All I have to say is...you cannot beat an Iberostar Resort. In 2008 us women went on our annual Women's Tropical Get-Away to the Iberostar Quetzal in the Mayan Riviera in MEXICO and had a wonderful time. The food & drinks, the accommodations, the buffet restaurants, the staff, the organized activities, and the well-kept beautiful grounds are great...we had no complaints there. The only odd thing I noticed about this particular resort was the beach area. Due to what the past hurricanes have done to their beaches in the past, they have placed these HUGE whale-size, sand-packed, burlap-looking bags out in front of their beaches in the ocean waters to prevent beach erosion from future hurricanes. If you like "the jungle feel"...with live animals....this is the place to be. I picked this place because of the abundance amount of foliage...plus, I heard about the monkeys that are seen in the trees as I knew my friend liked monkeys and she had never been to an Iberostar Resort. You also saw iguana, large rodent-looking animals (sorry..don't remember what they were called), peacocks, and other wildlife. The grounds are constantly kept immaculate. The beautiful flowers that are used to decorate our rooms each day with the towel animals. I would highly recommend going to the Iberostar Quetzal as well as any Iberostar Resort. I have been to other resorts at different locations and have found that all the Iberostar Resort's staff are always friendly and helpful...compared to some other resorts I've been to. You will not be disappointed when you book at an Iberostar Resort.


7 of 8 found this helpful
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
2.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Emmaus, PA
Age: 45-54
Travel: 1-2 trips/year

November 16, 2012
Iberostar Qutzal eta Muy Bueno

I have stayed all over the caribean with some of the higher end all-inclusives and I can say without a doubt that this property is my favorite. The grounds are absolutle beautiful and very well maintained. The property is established, so it feels like you are in the middle of the jungle and not at some newly built hotel with spotty vegitation. The staff were extreamly helpful and freindly. The facility was very clean, there was always someone trimming or mopping or brooming. The food quality and variety was great, even at the buffetts. The beaches are groomed daily and were also very clean. The pool decks were powerwashed nightly and were always prestine in the morning. My only complaint of this property was the Internet policy. In this day and age wireless should be in every room and free to it's' guests. You simply can not go wrong with this destination..especially forthe price.

pano from the water Iberostar Qutzal eta Muy Bueno
4 of 4 found this helpful
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
4.0
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From: Cape Cod, MA
Age: 35-44
Travel: 1-2 trips/year

June 28, 2011
Nice place, horrible food

The hotel has lovely grounds, full of wildlife. The rooms are very clean and comfortable and all of the staff we encountered were friendly and working hard. However, the food nearly ruined the experience. I did not have high expectations as I understand the resort has hundreds of people to feed on a limited budget... but that is no excuse for undercooking and overcooking what is served. It was always possible to find something that wasn't bad, but only after sampling most of the buffet. Perhaps the hotel should offer a narrower selection of food and concentrate on making it better. The bartenders at the pool/beach bar never failed to be efficient and friendly despite having a constant queue of half-drunk, sweaty people demanding frozen drinks. However, with only two bartenders and 1 or 2 servers, I can't help thinking the resort makes it challenging to get a drink on purpose to save money. Still, the drinks were good when you finally got one -- not watered down. (The wine, however, was horrible). The spa prices were the most expensive I have ever seen, with the exception of the Four Seasons!


3 of 3 found this helpful
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Overall Rating: 3
Value
 
3.0
Service
 
3.0
Beaches & Pools
 
4.0
Dining Options
 
1.0
Room Comfort
 
5.0
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From: Dallas, TX
Age: 35-44
Travel: 3-6 trips/year

June 8, 2013
We love Iberostar!

This was my 4th time at Iberostar and it was my husband's 10th time there. We highly recommend it and will definitely return again and again!! This time it was actually our honeymoon. What we love about Iberostar Quetzal and Tucan is that everything is so close by. We don't have to walk far to get anywhere. The beach and pool were beautiful and the service is always tremendous. The servers and bartenders remember us and what we like and are so personable. The food was delicious and there was always plenty of it! The rooms are always nice with all the marble. We had a nice king size bed but the only thing even somewhat negative was that the mattress was so firm. Everyone's preference is different. We did call down to the front desk and let them know and we had a soft mattress pad applied a little while later. So they did make us more comfortable. We absolutely love all the interesting animals everywhere. We had a crazy looking bird pecking at our door and a beautiful peacock sleeping on our balcony! We love that there are animals everywhere. They are beautiful to look at and don't bother anybody. The excursions that we chose were fun and exciting and the staff was so helpful giving us all the options. We have been to Iberostar with our family and alone and will always go back!!!


2 of 2 found this helpful
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
4.0
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From: Boston, MA
Age: 25-34
Travel: 1-2 trips/year

Room Information

Iberostar Quetzal features 350 comfortable rooms that are designed to make you feel at home. They're housed in 3-story, bungalow style units surrounded by 28 acres of lush gardens. All rooms offer balconies or terraces, air-conditioning, ceiling fan, hair dryer, satellite TV, mini bar, and in-room safe.

Room Details

Standard (DBL)
Hotel/Studio Unit Details

What's to Love

It's an all-inclusive bundle of beachy bliss. You'll have everything under the sun.

Unwinding during a beachfront massage while gazing at the sparkling sea.

Your offspring can run around at the kid's pool or Kid's Club while you chillax.

It's located five minutes from downtown Playa del Carmen. (Read: Plenty of good shopping.)

 

What We'd Change

There is a lot of activity at the pool because it's shared by the sister resort, Iberostar Tucan. However, the beach is usually quiet.

 

Why You Should Go

It's 55 minutes from the airport. Patience, young jellyfish. Arriving at paradise takes time.

You can snorkel at the Great Maya Reef and explore the cenotes, natural sinkholes.

There's a gym, yoga, beach volleyball and beach Zumba to stay in pristine shape.

12-hour room service. Whenever you want it within the hours of 11 a.m. and 11 p.m.

Available Amenities

  • Tour Assistance
  • Beach
  • Beach Bar
  • Business Center ($)
  • Cable/Satellite TV
  • Babysitting/Child Care ($)
  • Children's Pool
  • Concierge Services
  • Conference Facilities ($)
  • Cribs Available on Request
  • Currency Exchange
  • Golf Course ($)
  • Jacuzzi
  • Kids Club
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Room Service ($)
  • Swim-Up Bar(s)
  • Pool Bar
  • Tennis Court(s)
  • Scuba Diving ($)
  • Shuttle Service
  • Windsurfing
  • Aerobics
  • 24 Hour All-Inclusive
  • Steam Room
  • Archery
  • Medical Services ($)
  • Water Skiing ($)
  • Ping Pong
  • Nightclub/Disco
  • Bicycles
  • 5 Bars/Lounges
  • Bocce Ball
  • 8 Restaurants
  • Multilingual Staff
  • Massage ($)
  • Snack Bar
  • Yoga
  • Massage/Spa Treatments ($)
  • Spa Services ($)
  • Catamarans
  • Handicap Room Available
  • Wedding Services ($)
  • Hammocks
  • Honeymoon Packages ($)
  • Aqua Aerobics
  • Beach Towels
  • Pool Towels (complimentary)
  • Beach Hammocks and Umbrellas (complimentary)
  • Loungers at Beach and Pool
  • Free Parking
  • Tour and Island Information
  • Room Service - Limited
  • Car Rental Available ($)
  • Gift Shop ($)
  • ATM/Banking ($)
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Beach
  • Beauty Salon
  • Dining
  • Dive Shop(s)
  • Fishing
  • Fitness Center
  • Golf Course(s)
  • Hiking/Biking Trails
  • Mayan Ruins
  • Nightlife
  • Sailing
  • Scuba Diving
  • Shopping
  • Snorkeling
  • Water-Skiing
  • Watersports Rentals
  • Windsurfing

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Iberostar Quetzal

Avda Xaman-Ha, Lote Hetelero, No 2

+52 984 8 77 20 00

Hotel Description

Iberostar Quetzal: All-Inclusive & Sunforgettable

You've hit the beach jackpot at this expansive, breath-stealing hotel. Inside this portal to Mayan culture, you'll find limestone replicas of the Mayan gods and even real Mayan ruins to explore day in and day out. With palapas on the bewitching beach and a bar just a seashell's throw away, a peaceful booze snooze to the sound of the calming sea breeze is the day's demand, everyday. On top of all of this, you can dive into the water sports, beach and pool, and fancy unlimited food and drinks while you kick back and watch some flashy entertainment.

DINING

Your taste buds will praise you immediately after nomming at the steakhouse, Italian, or international buffet. You can also satisfy your sweet tooth by grabbing some delish dessert at the ice cream stand. Beach appetit.

Cozumel Restaurant
Type:
International
Hours: Continental Breakfast - daily, 4am-6:45am; Breakfast - daily, 7am-10am; Lunch - daily, 1pm-3pm; Dinner - daily, 6:30pm-10pm
Description: Main restaurant serving international buffets, featuring show cooking and special theme nights.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Tulum Restaurant
Type: International
Hours: Continental Breakfast - daily, 7am-10am; Dinner - daily, 6:30pm-10pm
Description: Buffet restaurant serving international cuisine, featuring show cooking and special theme nights.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

La Gondola
Type: Italian
Hours: Daily, 6:30pm-10:30pm
Description: A la carte restaurant serving Italian favorites like pasta and antipasti. Reservations are required.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

La Hacienda
Type: Mexican
Hours: Daily, 6:30pm-10:30pm
Description: A la carte restaurant serving traditional Mexican dishes with a modern twist. Reservations are required.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

La Marimba
Type: Steakhouse
Hours: Daily, 6:30pm-10:30pm
Description: A la carte grill and steakhouse. Reservations are required.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

El Bonsai
Type: Japanese
Hours: Daily, 6:30pm-10:30pm
Description: A la carte restaurant serving sushi and other Japanese dishes. Reservations are required.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Palapa Uxmal
Type: Snack bar
Hours: Daily, 7am-4pm
Description: Beach/pool snack bar serving light meals and snacks throughout the day.

Tropical
Type: International
Hours: Daily, 6:30pm-10:30pm
Description: Serving fresh fruits, vegetables, salads, meats, seafood and a wide variety of rich desserts. Reservations are required.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

A La Carte Dining Policy
A la carte dining guarantees are based on number of nights booked as follows:

  • 1-3 night stays: Guests receive one reservation guaranteed in a la carte restaurants.
  • 4-6 night stays: Guests receive two reservations guaranteed in a la carte restaurants.
  • 7-9 night stays: Guests receive three reservations guaranteed in a la carte restaurants.
  • 10-13 night stays: Guests receive four reservations guaranteed in a la carte restaurants.
  • 14 night stays: Guests receive five reservations guaranteed in a la carte restaurants.
  • More than 15 night stays: Check availability with guest relations at the hotel.

Guests may check daily with guest relations from 9am-11am and from 4pm-5:30pm regarding availability for the a la carte restaurants. Guests may reserve additional a la carte dinners based on space available.

All hours are subject to change.



BARS/NIGHTLIFE

Start your day off strong by hitting the beach bar, then mosey on over to the pool's swim-up bar, sports bar or the cigar lounge. When night falls, delight in a cocktail and watch as the sports bar transforms into a disco. Oh, and something to keep in mind if you're feelin' a little confident (or a buzz), Monday and Thursday night are Karaoke night.

La Cascada Aqua Bar
Swim-up bar. Daily, 10am-6pm (weather permitting).

La Plaza Theater Bar
Located in the theater. Daily, 5pm-midnight.

The Kiosk Beach Bar
Beach bar. Daily, 10am-7pm (weather permitting).

The Mask Discotheque
Sports bar and disco. Sports bar -daily, 8:30pm-10:30pm. Disco - daily, 10:30pm-3am.

Tikal
Lobby bar. Daily 9am-midnight.



BEACHES AND POOLS

Located on the swoon-worthy Playacar Beach, gentle sugar-sands and tantalizing turquoise waters await. As for a good ol' lounging session, there is one ginormous, glistening pool made for you to laze the day away.

SPORTS/ACTIVITIES

Water

  • Beach volleyball
  • Catamarans
  • Aqua gym
  • Windsurfing

Available for an additional charge:

  • Scuba diving
  • Snorkeling excursions
  • Water skiing
  • Banana boat
  • Boat trips
Land
  • Aerobics
  • Yoga
  • Archery
  • Shooting tournaments
  • Table tennis
  • Tennis
  • Cycling
  • Gymnastics
  • Boccia

Available for an additional charge:

  • Cycling
Golf
Golf is available at the championship-level Playacar Golf Club course for an additional charge.


INTERNET

Iberostar Quetzal offers an Internet cafe and Wi-fi in public areas for an additional charge.


SPA SERVICES

Spa Sensations is a full-service, modern spa that is ready to provide a number of relaxing and refreshing treatments for an additional charge. Daily, 9am-7pm.
  • Massages
  • Body treatments
  • Jacuzzi
  • Turkish bath
  • Hairdressing service


WEDDING SERVICES

The hotel has an area by the sea and another in the gardens that are the perfect place to tie the knot or renew your vows. If desired, the lucky couple can use the services of a wedding planner who will handle all the preparations and details. Please contact the resort directly for more information.

CHILD CARE

Lucy's Club offers supervised activities for children ages 4-12. Daily, 10:15am-5pm and 8pm-9:30pm. Activities include:
  • Drawing
  • Reading
  • Playing
  • Watching movies


ADDITIONAL INFORMATION

Location
Iberostar Quetzal is located 10 minutes from the resort town of Playa del Carmen and 30 miles from Cancun International Airport (CUN).

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Spring Break Policy
During the dates of March 1, 2020 - April 30, 2020, Iberostar Quetzal will only allow a maximum room occupancy of two adults or two adults and two children(0-12yrs).
The minimum age requirement for check-in is 18 years of age. One parent or chaperone at least 25 years of age will be required per room for check-in.
In the event that any guests engage in inappropriate behavior disrespecting hotel staff and/or other guests or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.


Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and Costa Rica may put limits on the use of motorized water sports and loud music.

Environmental Levy Fee
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective September 1, 2017. Hotels will collect 20 Mexican pesos per room per day on check out; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor. Thank you and enjoy your visit.



All hours, fees, amenities, information and services are subject to change without notice.
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