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^^Grand Oasis Tulum

Mexico - Riviera Maya

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Off the beaten path. That's the phrase that most describes this crazy beautiful gem that's nestled away in luscious natu ... More

Customer Rating 50 Reviews
Value
 
4.0
Service
 
3.8
Beaches & Pools
 
4.5
Dining Options
 
3.6
Room Comfort
 
3.9
3.9 out of 5
"Incredible hotel Friendly and helpful staff Food and drinks were good Location was amazing Stay on the Grand side!!" – Austexusa
46 out of 58 (79%) customers would recommend this product to a friend. Read All Reviews
Customer Rating 50 Reviews
Value
 
4.0
Service
 
3.8
Beaches & Pools
 
4.5
Dining Options
 
3.6
Room Comfort
 
3.9
3.9 out of 5
"Incredible hotel Friendly and helpful staff Food and drinks were good Location was amazing Stay on the Grand side!!" – Austexusa
46 out of 58 (79%) customers would recommend this product to a friend. Read All Reviews
sunrise in paradise Grand Oasis beach Room view The Grand Side - our room was on the second floor Shrimp Scampi from the Seafood restaurant
All Customer Reviews
1-4 of 50 reviews. Sort by
March 18, 2013
Clear turquoise water-great beach!

Finding the perfect beach in Mexico was our ultimate goal on this trip, and I have to say we came pretty close! The water is very clear and calm so its great for swimming and snorkling, the reef is not far from the beach so again its great for snorkling. The beach at the Grand Oasis Tulum was not crowded like neighboring resorts. When you go to this resort is like two resorts in one, we were on the Grand side which is the newer less crowded side. Immediately we were checked in and shown to our room which was a beautiful, spacious room with an expansive ocean view. The only complaint I have is that none of the ocean view rooms have a balcany. If you are on the ground floor you can open your door and walk right out onto the beach, but you do not have a terrace and beach chairs are right in front of your door blocking your view. Anywhere else on the grand side minus the ocean view rooms (which are considered the best) have a true balcany or terrace so that is the trade off for the view. Service was a little off it seemed like they werent all on the same page...some people were great like Manuel who went out of his way to help us and give us advice, but the front desk was never very helpful. You had to go and get your own drinks etc. when you were on the beach, which didnt bother us that much but other resorts we have stayed at have provided much better service in this area. Again the beach was amazing and the best I have seen in the area, you are close to Akumal beach, you can snorkel out and see sea turtles, also you can go just down the road to the Mayan ruins at Tulum which is breathtaking. You can do all of this for 3 dollars a person if you take the collectivo vs a taxi which will cost much more. Overall, its a great resort and as far as location it is the best...you have a good drive from the air port (well over an hour) but if you want to get away from it all this is a great place to start!


30 of 31 found this helpful
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Overall Rating: 4
Value
 
3.0
Service
 
3.0
Beaches & Pools
 
5.0
Dining Options
 
3.0
Room Comfort
 
4.0
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From: Centerville, TX
Age: 25-34
Travel: 1-2 trips/year

June 5, 2013
Nice! Highly Recommended

Overall: I LOVED this place - the "laid back" attitude was exactly what i wanted, opposite of party-city cancun. i would come back again - the only complaint i really have is that it was raining most of the time we were here and sunny only on the last day! I can't fault the hotel though on this. It was beautiful here, and I bought a garden view room but got a free upgrade to an ocean view! (thank you, CheapCaribbean!! also thank you for the discounts on certain parks and free refund for missing the activity due to rain/oversleeping!) Everything at the resort is really modern looking, probably because it was made in November 2012 as my friend and I were told by Hugo, our favorite bartender at the piano bar (a pianist plays nightly). If you're going to book here, make sure you book at the newer GRAND Oasis Tulum, and not Oasis Tulum! also make sure you get the shared round-trip transportation through olympus (offered by CheapCaribbean) because it's about 1hr drive from the airport and may be cheaper than the local cost there. Hotel and Ambiance: modern and casual feel, beautiful lobby with centerpiece of coral reefs overlooking an infinity pool and the ocean, many pools, two jacuzzis, cabanas available with or without reservations, and circular beach beds for lounging/tanning specifically for grand oasis members. events every night at their personal theater, just check the schedule or ask! we got to see a spectacular light show and caribbean dance performance there as well as a fire show at the beach! was told by my other friends that the full body massage from Kinha Spa was really great here as well. Food: overall okay, the main thing is that everything tastes fresh! if you like your food filled with spices/robust-flavored sauce/etc. chances are you will think it tastes bland. gave it four stars because i'm comparing it to food in NY which would make me biased. reservations required for some restaurants, must reserve the same day or day before (cannot reserve more than one day in advance) before 5PM with concierge. beware the really dim lighting at indoor restaurants! they have international buffet, brazilian, mexican and mexican gourmet, seafood, asian, italian, mediterranean, steak (extra charge for premium angus steaks/lobster), mini coffee bar with cakes, and two fast food places. (again, only GRAND oasis members has access to all, extra fee for oasis members). favorite was Rodizzio (Brazilian food) with mainly grilled meat; they slice it for you on a steel skewer one by one directly at your table! didn't try the Italian; prawns/ceviche/guacamole from the seafood restaurant were really good. fruits were extremely ripe and sweet - especially the papaya! i felt that the sushi had too much rice but at least their raw fish was safe, as well as the water they offer (we asked and they said it was purified). if you're worried, you can always ask for bottled water. also have a late night snack bar open from 11PM - 6AM, so food is available almost 24/7. Room: ocean view in a modern looking beautiful room with double beds (theme was dark wood/black marble). no balcony but ocean view was worth the absence of that. shower water force is not particularly strong but gets the job done - we noticed the tap/shower water is slightly salty. also there isn't a real door for the bathroom area, it is a opaque sliding door. regular amenities (bath towels, safe, full length mirror, drying rack, etc.) loved that there were two separate sinks/mirrors and a vanity mirror. cleaning 2x a day (awesome!) Service: everyone is SO friendly! they always greet you when you make eye contact and ask how everything is. not everyone can speak english fluently, but if it's a more specific request you can just ask the front desk/concierge. 24h room service available but with a price per order. make sure you tip whoever helps you with your luggage! Beach: clean white sand with blue, blue water! many beach chairs available, beach towels given freely and no extra charge if you lose one! you just leave them on the chairs or in your room. at this time of the year, it's quieter and there are less people so that was really nice. free snorkeling equipment, just ask to rent!


16 of 16 found this helpful
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: New York, NY
Age: 19-24
Travel: 1-2 trips/year

July 2, 2013
Most Memorable

Everything about the Grand Oasis Resort was perfect! My husband and I went here as a get away for our 15th wedding anniversary. It exceeded our expectations! We have never been so pampered in our lives. The entire staff was polite and professional and always seemed to have a smile on their face! The food for an all-inclusive was excellent and very presentable! The resort and rooms were very clean as well. I would recommend this trip to anyone looking to get away for a peacefully tranquil vacation. If you are looking to go out and "party" every night - this is not the place to be. I also recommend purchasing at the Grand Oasis verses the Oasis vacation. This way you have access to more restaurants/bars and a private beach. This will be a trip my husband and I will never forget!


8 of 8 found this helpful
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Minnesota
Age: 35-44
Travel: 1-2 trips/year

May 8, 2013
Great to horrible

Oasis Review I apologize for the length of this review but I must get everything in to be fair to the resort. Just FYI the drive from the airport to this resort is 1 hour and 45 min. After reading the many mixed reviews on this resort my husband and I decided to give it a try and go with an open mind because generally people are just too picky. We had a very positive attitude going into it and didn't worry about what the reviews said. We realize that some things are out of their control. With that being said here are our trip details, good and bad, that will hopefully help you make a decisive decision based on our experience. (Just FYI we stayed on the Grand oasis side of the resort. If you don't choose this option you will not be allowed as many amenities as the Grand guests.) Upon arrival we were greeted by a very polite bellman by the name of Jorge that quickly grabbed our bags out of the van and directed us to the front desk whom sent us to our concierge, Daphne, she was so helpful! As we sat with her and got checked in Jorge got us a cocktail and made us feel very welcome. He showed us to our room and got us all settled in! Might I say our ocean view room was spectacular!! Amazing! No complaints at all that first night. Our first morning we ate breakfast at the buffet, its the only choice for breakfast and they serve the same selections everyday. The choices for lunch aren't much better. The only choice we found was the cafe in front of the beach, which usually has the buffet but they serve off a menu for lunch and only offer about 6 items. The service is very slow and we usually had to ask to be served. Dinner isn't much better, If you choose to make reservations and eat at any of the those restaurants you will be very disappointed as we were! The Italian restaurant ran out of pepperoni and most of the good choices are an upgrade, even though our plan paid for all food and drinks. We had to ask for everything and it took forever along with the waiter acting annoyed by us being there. The gourmet Mexican restaurant wasn't worth it either. Bad service and took too long to get our food! We don't expect perfection at a resort like this but I do expect to get our money's worth and we didn't get it! So the complaints that everyone else is giving about the food is truly valid. Needs a lot of improvement! For the afternoon we headed to Playa Del Carmen for shopping, a lot of fun! The concierge quickly got us a cab within a few minutes, and we had no issues. On our second night we wanted to go up to the rooftop bar, as we did our first night, get our mixed drinks and lay on the pool side beds and look at the stars, very relaxing! However, they had it blocked off for a private event. Not cool, considering its really the only bar at night to get drinks and sit outside. Not a good idea to keep your Grand guests out of the only bar that offers a night life. We headed to their "disco" club and bar but no bartender and very lame music! The resort should reconsider revamping that area to make it more inviting to guests. If you are wanting ANY kind of nightlife at all you will be very disappointed! The place pretty much shuts down at 10 even though they say they will serve you till 1:00am. Our third day we spent it at Xel-Ha. All food and drinks were included in the price and the food there was better than our resort! Now, on to a problem with our A/C not working on the third night...our room was very hot and humid even though we kept our curtain closed all day while being gone. It was so hot that we were sweating while getting ready for dinner. We thought it would cool down once the sun went down but it never did. We alerted the front desk of the issue and they said they WERE aware of the problem. No offer was made to move us to another room or at least give us a fan. We had to ask if they could remedy the situation which they did. We were given a different room on the oasis side, which wasn't as comfortable as our other room. We were definitely aggravated by this since we paid for an ocean view upgrade, and had to spend our final night in a room that was less value than our other room. We should have been compensated for that night. The next day we ate lunch at the only cafe that served lunch before heading to the airport. While we were eating (which even worse food than the previous day) the maintenance crew was on top of the porch clearing off dead palm leaves and cutting off coconuts. They were letting the bunch of coconuts drop onto the overhang above heads. The noise was very obnoxious and completely rude to the guests. We seriously thought they were going to come crashing thru the covered porch. If they need to do clean up like that it needs to be done early in the morning before guests start eating! All in all it our trip started off great then just kept getting worse! I even laughed at the bad reviews when we first arrived but now I totally understand the complaints! I don't recommend this resort to anyone that has high or low expectations. It's just not worth the headache to book here! It's a shame that such a beautiful resort can't get it together! Also, beware that if your arrive very late in the evening, as some guests did that we spoke to, there is no one there to greet you or help you find your room. Luckily this was not our situation but it could happen to you!


11 of 13 found this helpful
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Overall Rating: 1
Value
 
1.0
Service
 
1.0
Beaches & Pools
 
2.0
Dining Options
 
1.0
Room Comfort
 
2.0
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Top 1000 Contributor
From: Decatur, Texas
Age: 35-44
Travel: 3-6 trips/year

Room Information

All 228 rooms are equipped with A/C, private bathroom, HD flat screen TV with cable, USB ports, coffee maker, minibar restocked every two days, 24-hour room service ($), bathroom amenities, hair dryer, and alarm clock.

Room Details

Grand
Hotel/Studio Unit Details

Grand Ocean
Hotel/Studio Unit Details

What's to Love

Living large and chillaxing seaside where your feet melt into the soft, sugary sand .

Ogling at the vibrant, spectacular coral reef. Snorkeling gear is free, plus you can dip into the free snorkeling tour.

Stress-ousting, mind-melting spa services.

Trekking around Tulum and gazing at the view of hypnotic, crazy blue waves.

Hanging with the sea turtles at nearby Akumal. Splish splash.

Sending your little ones off to the Kids' Club for activities while you escape to Beach Chill Central.

 

What We'd Change

The resort is located about an hour away from the airport, but if you want to get away from it all, this is the place to be.

 

Why You Should Go

It's 60 miles from the airport - it's a drive, but when arrive, you'll be far away from the real world.

You can improve your game on two tennis courts. Love-Love.

There's yoga, pilates, water aerobics plus a gym/fitness center to keep your beach bod beachtastic.

For experienced divers, there's scuba on-site. If that's not your thang, there's fishing. Both for a fee.

Available Amenities

  • Beach
  • Beach Bar
  • Cable/Satellite TV
  • Children's Activities
  • Children's Pool
  • Concierge Services
  • Conference Facilities ($)
  • Currency Exchange
  • Kayaks
  • Kids Club
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Playground
  • Snorkeling
  • Pool Bar
  • Swimming Pool(s)
  • Scuba Diving ($)
  • Spa ($)
  • 24 Hour Front Desk
  • Poolside Bar
  • Parking
  • Medical Services ($)
  • Cigar Shop
  • Bicycles
  • Bicycle Rental
  • 8 Restaurants
  • Porter/Bellhop
  • Multilingual Staff
  • Snack Bar
  • Elevators
  • 10 Bars/Lounges
  • Audio-Visual Equipment ($)
  • Secretarial Services
  • Yoga
  • Massage/Spa Treatments ($)
  • Wedding Services ($)
  • Dry Cleaning Services ($)
  • 24 Hour Room Service ($)
  • Business Services ($)
  • Sauna ($)
  • Steam Room ($)
  • Honeymoon Packages ($)
  • Aqua Aerobics
  • Watersports Center
  • Sports Bar
  • Travel Agency
  • Tour Desk
  • Tennis Courts
  • Fitness Center
  • Beach Towels
  • Pool Towels (complimentary)
  • Beauty Salon ($)
  • Swim-Up Bar
  • Car Rental Available ($)
  • Gift Shop ($)
  • ATM/Banking ($)
  • Fishing ($)
  • Babysitting Services ($)
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Beach
  • Chichen Itza and Coba Ruins
  • Coral Reef
  • Dining
  • Dive Shop(s)
  • Eco-Adventure Tour(s)
  • Fitness Center
  • Golf Course(s)
  • Helicopter/Airplane Rides
  • Hiking/Biking Trails
  • Horseback Riding
  • Mayan Ruins
  • Motor Boat Rentals
  • Nature Park(s)
  • Sailing
  • Scooter/Moped Rental
  • Scuba Diving
  • Shopping
  • Snorkeling
  • Water-Skiing
  • Watersports Rentals

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

^^Grand Oasis Tulum

Carretera Chetumal - Puerto Juarez Km 252

(770) 274-1821

Hotel Description

Grand Oasis Tulum: All-Inclusive, All-Amazing Gem Nestled in Eden

Off the beaten path. That's the phrase that most describes this crazy beautiful gem that's nestled away in luscious natural beauty. The delicious beach has an exquisite unusual shape that you'll love, and when you want to explore, you can check out the amazing coral reef. After that (or before, makes no difference), head to the pool for some serious relaxation. There's a Kids' Club where your little ones will squeal with excitement while you de-stress at the spa. Want more? The breath-stealing views alone are hypnotizing. You could sit in front of the dreamy water and crazy blue sky with a drink for hours and not even notice the time.

WHERE TRANQUILITY COMES NATURALLY



DINING

Grub, glorious grub. Where to start? Here's a sampling menu of flavors: traditional Mexican and American. Mediterranean, Italian and Japanese. And many other snacky places, breakfast venues and buffets. Even sushi. Dig in.

Dos Lunas
Type:
Italian cuisine
Hours: Daily, lunch and dinner
Description: Traditional Italian cuisine. Indoor dining.

Maki Taco
Type:
Mexican-Japanese Fusion
Hours: Dinner, daily
Description: Dine on delicious Mexican-Japanese fusion cuisine. Indoor and outdoor dining. Reservations required.

Arrecifes
Type: International Buffet
Hours: Daily, breakfast and dinner
Description: Enjoy an international buffet in an indoor setting.

Arrecifes Terraza
Type:
Snack Bar
Hours: Lunch, daily
Description: Enjoy snacks in an outdoor setting.

Akeru
Type:
Sushi Beach Bar
Hours: Lunch, daily
Description: Features fresh sushi in a casual outdoor setting.

Hacienda Sarape
Type:
Mexican
Hours: Dinner, daily
Description: Enjoy fine Mexican dishes with a casual, indoor atmosphere. Reservations required.

Hippie Chic Grill
Type:
Grill, tacos and tortas
Hours: Lunch, daily
Description: Serving a variety of light and delicious cuisine in an outdoor setting.

Bites & Terrace
Type:
Continental breakfast & snacks
Hours: Daily, breakfast and lunch
Description: Light meals in an indoor/outdoor setting.
Restaurant schedules and availability subject to change without notice. Restaurant reservations are made with the concierge at the resort.



BARS/NIGHTLIFE

It's always 5:00 somewhere, which means the drinks are on and flowing all over this blessed resort. You can find adult beverages in the lobby, on the beach, by the pool or in the restaurants. Here's to you, Beach Citizens.

Wet Bar
Open daily.

Sports Bar & Theatre
Open daily.

Bites & Terrace
Open daily.

Sarape Tequila Bar
Open daily.

Akeru Beach Bar
Open daily.

Coffee & Me
Open daily.

Coffee & Me at Lite
Open daily.

Havana Cigar Bar ($)
Open daily.

Lobby Bar
Open daily.

Splash Wet Bar
Swim up bar. Open daily.

Bar hours and availability subject to change without notice.

BEACHES AND POOLS

You've got direct access to one of the most aahh-some sandy spots in all of Mexico, Akumal Beach. But it gets sunnier: the coral reef is beyond epic. The pools aren't too shabby either. There are four glistening outdoor pools, even a kids' pool, to choose from. Jump in.

SPORTS/ACTIVITIES

Water

  • Snorkeling
  • Kayaks
  • Paddle boards
  • Water aerobics
  • Swimming

Available for an additional charge:

  • Fishing ($)
  • Scuba diving ($)

Land

  • Tennis
  • Bicycles
  • Beach volleyball
  • Fitness center
  • Yoga
  • Pilates
  • Zumba
  • Multi-sport court

Golf
Guests enjoy preferred rates at several nearby golf courses.



INTERNET

Grand Oasis Tulum offers Wi-Fi throughout the resort for an additional charge. Grand Ocean rooms enjoy complimentary WiFi (2 devices per room).

SPA SERVICES

The brand new Sensoria Spa offers a collection of exclusive spa treatments that incorporate ancient and modern techniques with high-quality organic products. Enjoy a full range of services designed to help you relax and get in touch with nature, surrounded by the incomparable beauty of the Mexican Caribbean.
  • Therapeutic massages
  • Body scrub and wraps
  • Facials
  • Beauty salon
  • Sauna and steam room
  • Temazcal: Mayan sweat lodge purification ritual
  • Couples treatments
  • Bridal services
Additional fees apply to spa services.

WEDDING/HONEYMOON

Grand Oasis Tulum offers destination weddings perfect for any celebration of love, whether it's a simple exchange of vows or a lavish party with family and friends. Choose from a variety of fully customizable wedding packages offering legal and symbolic ceremonies, including the complimentary O Remember package.

All guests celebrating their honeymoon or wedding anniversary receive VIP treatment and special amenities. To make your honeymoon extra special, choose from four honeymoon packages offering perks like spa discounts, room upgrades, private sunset dinners and more.



CHILD CARE

Grand Oasis Tulum features a supervised Kid's club for children ages 4-12. Certified in-room babysitting available for a fee.

KiddO Zone: Fully Supervised Kids Club

  • Ages 4-12 years old
  • Kids pool with slides, mushroom fountain, climbing iceberg and swim-up kids bar
  • Playground with trampoline
  • Mini sunbeds
  • Arts and crafts
  • Video games room
  • Indoor and outdoor games and activities


ADDITIONAL INFORMATION

Location
Grand Oasis Tulum is located 60 miles from Cancun International Airport (CUN) and a few miles away from Tulum archeological site and Akumal.

Check In/Check Out
Check-in: 3. Check-out: noon.
A valid credit card (American Express, MasterCard or Visa) may be required upon check-in for possible incidentals not included in your hotel reservation.
The minimum age to check-in at Grand Oasis Tulum is 18.

Holy Week
In observance of Holy Week, some resorts in Mexico may put limits on the use of motorized water sports and loud music.

Student/Youth Policy (YEAR ROUND)
Spring Breakers and Student/Youth Travelers are NOT accepted. Student/Youth Travelers are defined by the resort as any guest under the age of 25 traveling without their legal parent/guardian. Please be advised that Spring Breakers and Student/Youth GROUPS between the ages of 18-24 are not accepted at this resort. This policy applies year round. Travelers under the age of 25 without a legal parent/guardian will be required to purchase a Student/Youth resort fee upon check-in at the resort. Cost is $30 (cash only and subject to change) per person per stay and is not refundable. If you do not adhere to the Student/Youth Policy, your reservation will be canceled and you will be notified accordingly. Resorts reserve the right to deny check-in.

Environmental Levy Fee
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective September 1, 2017. Hotels will collect 20 Mexican pesos per room per day on check out; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor. Thank you and enjoy your visit.



All hours, fees, amenities, information and services are subject to change without notice.
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