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Paradisus Cancun

Mexico - Cancun

Our Rating

4 Nights with Air from $759 All-Inclusive
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Dazzling Mayan-infused architecture. An off-the-charts, stress-smashing spa. Ginormous, glistening pools. All you can dr ... More

Customer Rating 85 Reviews
Value
 
4.4
Service
 
4.4
Beaches & Pools
 
4.6
Dining Options
 
4.1
Room Comfort
 
4.4
4.5 out of 5
"good food,nice staff,beaches are very clean, pools are great" – janibaby
88 out of 98 (90%) customers would recommend this product to a friend. Read All Reviews
Customer Rating 85 Reviews
Value
 
4.4
Service
 
4.4
Beaches & Pools
 
4.6
Dining Options
 
4.1
Room Comfort
 
4.4
4.5 out of 5
"good food,nice staff,beaches are very clean, pools are great" – janibaby
88 out of 98 (90%) customers would recommend this product to a friend. Read All Reviews
drinks Bali Bed with ocean view view from balcony and pool The Hotel room sunrise view from our room Sushi at Bana View of Royal Service Pool view of the beach Paradisus offers a FREE photo session with the family conceirge service option Lobby Our private cabana that looked out at the ocean Myan coffee View from balcony
All Customer Reviews
1-4 of 85 reviews. Sort by
May 3, 2013
What a Getaway!

We just returned from our trip to Paradisus Cancun and can't stop talking about it. It was pure paradise! The pool setting was breathtaking - lounging under the palapas was so relaxing and we looked forward to it every day. Only problem was that we had to go down very early in the morning to get a palapa. The service at the hotel was outstanding. Everyone was so helpful, friendly and went out of their way for you. Mattress very comfortable. The atmosphere of this hotel we would describe as exquisite. Tropical plants everywhere, glass walls, but above all - immaculate!! Would recommend the Paradisus to all who want something special.

What a Getaway!
43 of 45 found this helpful
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Overall Rating: 5
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
3.0
Room Comfort
 
5.0
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From: Florida
Age: 55-64
Travel: 3-6 trips/year

June 14, 2013
Best Family Vacation We've Ever Taken!!

Before I give our review, first understand who we are so you can appreciate the review fully. We are a family of 4 (husband, wife, 19 yr old son and 12 yr old daughter) with upper-middle class status. We are your normal family...love sports, even in the nosebleed sections. We love to eat at Cracker Barrell and Outback, and spend money on the Melting Pot only 2 times a year for birthdays. Meaning, we like good stuff, but are REAL and are cautious on how we spend our money. We are NOT traveling snobs...but we sure do appreciate being spoiled. And being spoiled is something we DEFINITELY were on our trip to Paradisus Cancun!!! Beautiful hotel, BREATHTAKING views, incredible service, I could go on and on. I'll try to break it down for you: 1. Family Conceirge Service....GET IT! It's BEYOND worth the price! From having the most perfect location with the best view of the ocean, to having our own private bali-bed at the pool/beach perimeter, to having our own private cell phone to call our personal "butler" to handle all our reservations, etc., to our children even getting nightly milk and cookies delivered to them before bed....I cannot say enough about how incredibly spoiled we are were! Sitting on the bali-bed by the beach/pool and simply saying, "wow, a cheeseburger sounds great right now" and then BAM!!! Having one delivered to our bed...WITHOUT EVEN OFFICIALLY ORDERING IT!!! Juan was our pool concierge and he took care of every single need AND want each day we spent out there!! And Elena and Carla and Patti and Fernada were absolutely PERFECT in catering to our every needs/wants as our butlers. My daughter was absolutely amazed and said, "Mom, is that how princesses are treated? I can totally get used to this!" 2. Location...the beach was perfect! Seriously...perfect! We lived several years in Hilton Head Island, SC and Miami, FL and the waters here in Cancun were the best we've ever seen....and the beach, though not as soft as Carolina sand, was soft enough to be barefoot even for my tender feet. The waves were GREAT! Big enough for excitement, yet not dangerous (which we were worried about due to the storm that was just leaving the area - it rained our first day there) 3. Hotel...absolutely beautiful! First off, no matter where you walked, the hotel smelled like a spa. We were constantly inhaling to get a good "whiff" of the spa-like scent. The interior landscape and layout of the restaraunts with the fountains and ponds and fish...absolutely luxurious. The place is rather large, but the layout walkways made it very easy to get to wherever you wanted to get to. 4. Food...Vento and Fuego were by far the best places to eat. Absolutely couldn't go wrong with anything we ordered. And there were 4 of us and we made sure to order all differently and share, to get a taste of all of it. And every thing at both places were PHENOMENAL. The Market Grill and Naos were good to very good. Our only problem with Market Grill was our first day there, we waited 30 minutes for someone to come and take our order...and then another 30 minutes to get the food. But, it was very clear they were short staffed (maybe due to the storm that day they let people off?? I don't know). Market Grill was our least favorite from taste as well. But, still good. The buffet at Naos was very good considering it was a buffet. Nice variety, fresh food, we were very pleased...again, considering it was a buffet. Mole' was very good too. Not our favorite though. Vento and Fuego were the favorites of all four of us. 5. Hotel Room...this was the only thing disappointing for us. BUT, I need to tell you this so you'll know where its coming from. We are NOT traveling snobs, but we ARE sleeping snobs. (haha) We have temperpedic beds, AND due to a hysterectomy, I have night sweats and deal with the same hot flash-type stuff that menopausal women deal with. THAT BEING SAID...we all found the beds uncomfortable and had to sleep (all 4 of us) in separate beds to be able to maneuver ourselves into a comfortable position. Also, it was VERY WARM while sleeping, and they didn't have any fans available. The temperature was comfortable enough when awake, but when trying to sleep, we all were too warm to sleep in comfort. (so, bring a fan if you can). However, everything else about the room was awesome. ENGLISH TV channels (yay!) and a stocked fridge...fast service from maids, etc. for any need we had. We've been to Playa Del Carmen (Secrets Capri), Omni at Cancun in Mexico. We've been to Disney World, New Orleans, Memphis, San Antonio, and many other places in the states. And this was by far the best family vacation we have EVER taken. and Secrets Capri (in Playa) was the best Couples vacation we have ever taken. Both of those vacations were through CheapCaribbean.com ... THAT IS NOT A COINCIDENCE! We will always go through them for our vacations and will always recommend them. Thank you so much, Kelly and everyone else at Cheap Caribbean!

Paradisus offers a FREE photo session with the family conceirge service option
27 of 29 found this helpful
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Overall Rating: 5
Value
 
5.0
Service
 
4.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
3.0
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Top 1000 Contributor
From: Dallas, TX
Age: 35-44
Travel: 1-2 trips/year

April 1, 2013
Wowow

I really enjoyed my stay. The Hotel was great. The staff of the Family Concierge could not be better, the food was awesome, the service great, the drinks wonderful. The facilities beautiful. Altogether wonderful. I was concerned about an all inclusive but it could not have been better.


6 of 6 found this helpful
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Great Falls, Virginia
Age: 45-54
Travel: 3-6 trips/year

March 1, 2013
Best place we've stayed in Cancun

All I can say is "wow". The Paradisus is not like any place we have stayed in Cancun before. It is so eleganat, we felt like we were royalty. The breakfast and lunch buffet had lots of variety. The restaurats were all 5 star. The pool faces the beautiful blue ocean. The Red Lounge was hoppin' and so much fun. There's a little gift shop on the main level where prices rival the straw market. And last but not least, the staff was truly incredible. If you go, be sure to check out Fuego, ask for Benjamin and have him make you a Myan Coffee. mmmmmmm-good. It was an awesome trip and very affordable.

Lobby Myan coffee
17 of 21 found this helpful
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: TN
Age: 55-64
Travel: 3-6 trips/year

Room Information

Paradisus Cancun features 700 rooms distributed on 9 floors with a private terrace and magnificent views over the Caribbean and the lagoon.

All rooms offer safe deposit box, mini bar, IDD phone, pay per view and satellite TV channels, air-conditioned, internet access and private bathroom with hair-dryer.

Top-notch room service is also available to each room. However, for guests staying in the Paradisus Junior Suite Lagoon View and the Paradisus Junior Suite Ocean View suites, a $5 delivery fee will be added.

Room Details

Paradisus Junior Suite Lagoon View
Hotel/Studio Unit Details

Paradisus Junior Suite Ocean View
Hotel/Studio Unit Details

Royal Service Lagoon View Paradisus Junior Suite...
Hotel/Studio Unit Details

Family Concierge Ocean View Junior Suite
Hotel/Studio Unit Details

Royal Service Luxury Lagoon View Junior Suite (Adults-Only)
Hotel/Studio Unit Details

Royal Service Ocean Paradisus Junior Suite (Adults-Only)
Hotel/Studio Unit Details

Royal Service Luxury Ocean View Junior Suite (Adults-Only)
Hotel/Studio Unit Details

What's to Love

All-inclusive everything: the cocktails, the grub, the utter luxuriousness of it all.

Delish treatments like stone rituals, exfoliations & messages/facials that feature organic goodies.

Kids Club - supervised fun for munchkins between 5-12 so you can take that necessary breather.

Royal Service - a luxury boutique hotel within the resort that caters to your every whim.

Family Concierge - more perks, plus a walkie talkie/cell to call the staff at any moment.

Snorkeling on a gorgeous coral reef and ogling at the sea critters.

 

What We'd Change

Paradisus Cancun is a massive resort, but it can get a bit crowded. Fortunately, there's enough to do, as well as huge pools and a beach to allow everyone their own comfy bubble of space.

 

Why You Should Go

Only 15 minutes from the airport. Your Mexico dream vacay will be Mexi-Going ASAP.

The resort has its own 9-hole, par-3 golf course with FREE green fees. (Yes. Free.)

Mayan ruins are about an hour away if you're up for some antiquity.

You can hit the shimmering ocean with a Sunfish, canoes, water bikes & oodles more.

Breathe deep with Tai Chi & meditation, hit the fitness center or take Spanish classes. Ole!

Tennis courts are here and waiting for your A game. Bring it.

Available Amenities

  • Tour Assistance
  • Car Rental Available
  • Beach
  • Business Center ($)
  • Babysitting/Child Care ($)
  • Children's Activities
  • Children's Pool
  • Conference Facilities ($)
  • Cribs Available on Request
  • Currency Exchange
  • Daily Maid Service
  • Fitness/Exercise Room
  • Gift Shop
  • Jacuzzi
  • Kayaks
  • Kids Club
  • Lounge Chairs/Umbrellas
  • Snorkeling
  • Swimming Pool(s)
  • Tennis Court(s)
  • Windsurfing
  • Sailing
  • Aerobics
  • 24 Hour Front Desk
  • 24 Hour All-Inclusive
  • Parking
  • Spanish Lessons
  • Arcade
  • 9 Restaurants
  • 5 Bars/Lounges
  • Porter/Bellhop
  • Shopping
  • Multilingual Staff
  • Canoes
  • Elevators
  • Conference Facilities ($)
  • Yoga
  • Spa Services ($)
  • Golf (included)
  • Wedding Services ($)
  • 24 Hour Room Service ($)
  • Meditation Garden
  • Honeymoon Packages ($)
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Beach
  • Chichen Itza and Coba Ruins
  • Jet Ski Rentals
  • Motor Boat Rentals
  • Sailing
  • Scuba Diving
  • Shopping
  • Snorkeling

Map of Local Area

Cancun is definitely Mexico's showcase resort. Built in a location that was named by Mayan people, Cancun has been carefully groomed into one of the most polished resorts anywhere.

Paradisus Cancun

Kukulkan Boulevard Km 16.5 , Zona Hotelera

+52 998 881 1100

Hotel Description

Paradisus Cancun: All-Inclusive and All Waiting For You

Dazzling Mayan-infused architecture. An off-the-charts, stress-smashing spa. Ginormous, glistening pools. All you can drink and eat. All resting on pearly-white sand. All waiting for you. Was that a "yes, please," we just heard? Thought so.

At the Paradisus by Melia, the memories begin when you arrive.



DINING

Beach lovers, it's Foodie Central. Nosh on everything from Mediterranean to Mexican. Pan Asian to Italian-Argentinean inspired. And dine like rock stars at Tempo, where a six star Michelin chef cooks up some mighty fine eats. Dig in.

Noas
Type:
International Buffet
Hours: Lunch - daily, 12:30pm-4pm; Dinner - daily, 6pm-11pm
Description: Enjoy sumptious International lunch and dinner buffet featuring show cooking and fresh juice area.
Dress code: Casual.

Vento
Type: Mediterranean
Hours: Lunch - daily, noon-6pm; Dinner - daily, 6pm-11pm
Description: Features Mediterranean dining with wood-fire pizzas and fresh pasta.
Dress code: Casual.

Tempo By Martin Berasategui
Type:
Gourmet
Hours: Dinner - daily, 6pm-11pm
Description: Gourmet cuisine by 6-star Chef Martin Berasategui in an adult-only setting. Available for an additional charge.
Dress code: Elegant casual. Gentlemen are requested to wear long trousers and a collared shirt.

Bana
Type: Asian
Hours: Dinner - daily, 6pm-11pm
Description: Contemporary Asian dining experience with sushi and Asian fusion cuisine. Located in the Zen lobby.
Dress code: Casual.

Market Grill
Type:
International
Hours: Breakfast - daily, 6:30am-11am; Lunch - daily, noon-6pm; Dinner - daily, 6pm-11pm
Description: Featuring Italo-Argentinian cuisine and prime cuts on a lovely terrace.
Dress code: Casual.

Mole
Type: Mexican
Hours: Lunch - daily, noon-6pm; Dinner - daily, 6pm-11pm
Description: Serving contemporary Mexican cuisine.
Dress code:
Casual.

Blue Agave
Type: Mexican
Hours: Lunch - daily, noon-6pm; Dinner - daily, 6pm-11pm
Description: Featuring scrumptious tacos and local hand-made delights.
Dress Code:
Casual.

La Palapa
Type: Gourmet
Hours: Lunch - daily, noon-6pm; Dinner - daily, 6pm-11pm
Description: Exclusive for Royal Service guests, this adult-only restaurant features a la carte entrees, salads and chef specialties.
Dress Code: Casual.

La Perla
Type: International
Hours: Breakfast - daily, 6:30am-11am; Lunch - daily, noon-6pm; Dinner - daily, 6pm-11pm
Description: International buffet serving seafood specialties and steaks poolside.
Dress Code:
Casual.

All hours are subject to change.



BARS/NIGHTLIFE

Put on your party pants because these drinkin' spots are haute. Hit the beach bar, then the swim-up bar in the pool. End the night at the Red Lounge to showcase your dancin' skillz. Drink up.

Toji Bar
Asian-inspired cocktail lounge. Daily, 5pm-midnight.

Avenue Bar
Offering delicious cocktails and snacks. Daily, 10am-5pm.

Swim-Up Bar
Swim-up bar located at the South pool. Daily, 10am-5pm.

Red Lounge
Exclusive to Red Level guests. Daily noon-5pm.

Coco's Bar
Beach bar. Daily noon-5pm.



BEACHES AND POOLS

Palapas on sugar-white sand await your weary bod at this rockin' resort that overlooks the Nichupte Lagoon and the Caribbean. Want more? How about two shimmering pools that are nearly as long as the resort? One pool even has an area for the kiddos. You're welcome.

SPORTS/ACTIVITIES

Water

  • Aqua aerobics
  • Beach sports
  • Pool sports
  • Kayaks
  • Paddle boarding

Land

  • Fitness center
  • Stretching
  • Jogging
  • Meditation
  • Tai Chi
  • Art classes
  • Spanish classes
  • Games and contests

Golf
Paradisus Cancun has its own 9-hole, par-3 golf course, with rental carts and equipment available. Complimentary green fees are a part of the all-inclusive package. Daily, 7am-3pm.



INTERNET

Guests enjoy complimentary Wi-Fi access in the resort's public areas as part of the all-inclusive package.

SPA SERVICES

YHI Spa, one of the most prestigious in the world, offers a variety of ways to relax and unwind for an additional charge. Daily, 8am-6pm.
  • Massages
  • Spa pool
  • Stone Rituals
  • Exfoliations
  • Body wraps
  • Hydrotherapy
  • Manicures
  • Pedicures


WEDDING/HONEYMOON

Paradisus Cancun is the perfect place to say, "I do!" Let the resort's wedding specialists take care of all the details, so you can rest assured, you're dream wedding will come true. For more information, please contact the resort directly.

CHILD CARE

The Mini Club offers supervised activities for children ages 5-12. Daily, 9am-5pm.

ADDITIONAL INFORMATION

Location
Paradisus Cancun is located 15 minutes from Cancun International Airport (CUN) and 17 minutes to downtown Cancun.

Check-In/Check-Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check in for possible incidentals not included in your hotel reservation.

All-Inclusive Policy
The All-Inclusive Program/Plan finishes at noon on the day of departure. In the event of a lost bracelet, an additional charge will be applied to your account. Return your bracelet to the Front Desk before noon the day your plan expires. Otherwise, an extra day will be charged to your bill.

TAG Approval
Paradisus Cancun is a TAG-approved hotel, meaning it is certified as gay-friendly and enforces non-discriminatory policies, provides diversity and sensitivity training for employees and empowers customers and employees to be "watchdogs" of its gay-and-lesbian business practices.

Tax Payment
The government has approved a new tax for visitors visiting the Mexican municipality of Benito Juarez. The resort reserves the right to collect this new tax to all visitors. This tax will be a flat fee of $24.18 pesos (approx. $1.16 USD) per night per room. Please be mindful of the fluctuation of exchange rates, as this exact dollar amount may vary.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.



All hours, fees, amenities, information and services are subject to change without notice.
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