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Krystal Cancun

Mexico - Cancun

Our Rating

4 Nights with Air from $729 All-Inclusive
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Customer Rating 40 Reviews
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3.5 out of 5
26 out of 47 (55%) customers would recommend this product to a friend. Read All Reviews
View from the balcony View from the balcony mold on our sheets!
All Customer Reviews
1-4 of 40 reviews. Sort by
August 2, 2010
Most Relaxing Vacation Ever!

Trip could not have been any better! Fantastic time! At the price paid, I would have been satisfied with way less! The NH Krystal was top shelf all the way! My pillows were still in plastic! Everything was spotless! So many dining options. The food might have been better than the beach and the beach was amazing! The service was amazing! CheapCaribbean took care of everything! Can't wait to book my next vacation with the site! The customer service was amazing and they mean 24 hour service!

105 of 112 found this helpful
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Overall Rating: 5
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From: NC
Age: 25-34
Travel: 7+ trips/year

March 26, 2011
Krystal Cancun

I had the best time! The hotel was beautiful, the weather gorgeous , and I would recommend this to everyone-it was my first trip to Mexico and I can't wait to get back. I took a day trip to Isla Mujeres-beautiful sail boat ride over and white beach,nice people.can't say enough--I didn't want to leave.

59 of 66 found this helpful
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Overall Rating: 5
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From: Ct.
Age: 55-64

August 1, 2012
Good hotel..but .....

This hotel is good..I really dont have anything to say bad about it...It is close to the clubs so you can walk.. Check in was really easy. Food was good nothing major. The staff is very friendly and helpful. The rooms were clean,and ac worked well..(thats major for me) But.... If you use a tshirt in the pool the securty will make a scene and tell you that you can not be in the pool with a tshirt on. I am not a "thin" person and have always worn one. The staff didnt care the bartender loved taking our tips as we sat at the pool bar. When I was told to get out of the pool it was the 3rd day in. I was having a skin issue looked at when I got back to the states so had to keep it covered..I asked to speak to the manager and waited by the pool for about a 1/2 one came. I went to the front desk and explained. They said it would not be an issue to keep it on...When leaving a review elsewhere I was told that its a rule that was suggested by the patrons..hmm.. so If you use a tshirt in the pool.. this is not the place for you. other than that it is a good hotel,but that spoiled it for us..

16 of 19 found this helpful
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Overall Rating: 4
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From: boston ma
Age: 35-44
Travel: 3-6 trips/year

December 29, 2012
Great place

The vacation was simply great. The Hotel has a good location and the beach is breath taking. All restaurants and bars are great and we had a really good time. We had a club room on the 8th floor and I can only recommend this to others. The room was always clean and the service was great.

4 of 4 found this helpful
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Overall Rating: 5
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From: Colorado
Age: 25-34
Travel: 3-6 trips/year

Room Information

Krystal Cancun features 453 rooms with contemporary decor and featuring beautiful views of the Caribbean Sea. The sunset provides a new show every night. Every hotel room offers marble floors, a mini bar, an in-room safe and a flat screen TV. Rooms equipped for the physically challenged are also available.

Room Details

Standard - All Inclusive
Hotel/Studio Unit Details

Deluxe Ocean View - All Inclusive
Hotel/Studio Unit Details

Krystal Club - All Inclusive
Hotel/Studio Unit Details

What's to Love

Don't miss the authentic Mexican cuisine at the hotel's El Mortero Restaurant. The margaritas are out of this world, and the mariachi band is something special.


What We'd Change

The rooms at Krystal Cancun can feel a little cramped if you're staying with a lot of people, but the views are incredible and most of your time is spent at the pool and beach anyway.


Why You Should Go

Thanks largely to its location, this hotel offers great value for the money. It's just a short walk to nightlife, shopping and other entertainment.

Available Amenities

  • Tour Assistance
  • Car Rental Available
  • Beach
  • Business Center ($)
  • Cable/Satellite TV
  • Babysitting/Child Care ($)
  • Children's Pool
  • Conference Facilities ($)
  • Cribs Available on Request
  • Daily Maid Service
  • Fitness/Exercise Room
  • Gift Shop
  • Jacuzzi
  • Kids Club
  • Lounge Chairs/Umbrellas
  • Playground
  • Swimming Pool(s)
  • Scuba Diving ($)
  • 24 Hour Front Desk
  • Sauna
  • Poolside Bar
  • Steam Room
  • Parking
  • 3 Restaurants
  • 3 Bars/Lounges
  • Shopping
  • Multilingual Staff
  • Massage ($)
  • Elevators
  • Audio-Visual Equipment ($)
  • Fax Machine ($)
  • Health Club
  • Snorkeling ($)
  • Handicap Room Available
  • Wedding Services ($)
  • 24 Hour Room Service
  • Honeymoon Packages ($)
  • Wireless Internet in lobby
  • Banquet Facilities ($)

Nearby Excursions & Attractions

  • Beach
  • Dining
  • Dive Shop(s)
  • Fishing
  • Golf Course(s)
  • Helicopter/Airplane Rides
  • Horseback Riding
  • Jet Ski Rentals
  • Marina
  • Mayan Ruins
  • Medical Facilities
  • Motor Boat Rentals
  • Nightlife
  • Parasailing
  • Sailing
  • Scooter/Moped Rental
  • Scuba Diving
  • Tennis Courts
  • Water-Skiing
  • Windsurfing

Map of Local Area

Cancun is definitely Mexico's showcase resort. Built in a location that was named by Mayan people, Cancun has been carefully groomed into one of the most polished resorts anywhere.

Krystal Cancun

Pso Kukulcan, km 9 lotes 9 y 9 A

+52 998 848 9800

Hotel Description

Krystal Cancun: Catch Some All-Inclusive Fun

Bask in the ideal balance of luxury and comfort at Krystal Cancun, a beachfront resort located within walking distance of Cancun's principal shopping and entertainment center. You'll have a wonderful time mixing and mingling with fellow guests during days chock-full of family-friendly activities.

Spend a leisurely afternoon by this resort's free-form pool as the soothing sound of the waterfall lulls you into an afternoon nap. Wake up with a quick dip, then float about as you gaze peacefully at the pool's infinity edge. Paddle to the swim-up bar for a zesty margarita. Then it's time to chill out in a comfy lounge chair on the beach under a thatched palapa or a Bali bed. Even if you're visiting in winter, when the beach at the front of the resort temporarily disappears, the sand terrace is there year round. Guests also have their choice of the resort's beach or a nearby public shore, where the water tends to be calmer during windy weather. To top it off, enjoy a variety of non-motorized water activities by simply presenting your all-inclusive bracelet at the marina at the resort. This family-friendly resort even offers a kids club. Drop off the little ones at Krystal Kamp Kids' Club, where they can enjoy the playground, shallow pool and a covered play area.

Ready to chow down? Aquamarina, overlooking the pool at Krystal Cancun, is the place to go whether you're in the mood for the buffet or an a la carte selection. Hacienda El Mortero serves up gourmet Mexican dishes to the accompaniment of a live mariachi band. Or try beachside Las Velas for lunch and snacks in an open-air setting. The Lobby Bar is where to head for a game of billiards during happy hour. In the evenings, check out Cascada Bar, where you can order a cool beverage while rocking in a swing seat, and when it's time to take it up a notch, Bulldog Cafe Nightclub rocks the house until the wee morning hours with exciting, unique shows and the latest music.

This hotel is All-Inclusive.
Features include:

  • Breakfast, lunch, dinner and snacks
  • Domestic and international drinks
  • Non-motorized water sports
  • Recreational activities during the day and kids' play area.
  • All tips and taxes


This hotel includes unlimited food and drinks, but some dining restrictions may apply. Please check with the front desk for details.

El Mortero
Type: Mexican
Hours: Daily, 6pm-11pm
Description: Authentic, hacienda-style restaurant offering gourmet Mexican fare at its best. Mariachi band. A la carte. Reservations are required.

Aquamarina Restaurant
Type: International
Hours: Daily, 7am-11pm
Description: Air-conditioned restaurant overlooking pool. Open for buffet and a la carte breakfasts, lunch and dinner.

Las Velas
Type: Casual
Hours: Daily, 11am-5pm
Description: Open-air beachside spot serving buffet and a la carte lunches. Children's menu available.

All hours are subject to change.


Lobby Bar
The perfect meeting place with drinks, cocktails, billiard tables and a daily Happy Hour. Daily, 10am-midnight.

Cascada Bar & Swim-Up Bar
Relax on your own swing seat with refreshing drinks served by the infinity whirlpool. Daily, 10am-6pm.

Beach Club Bar
Appetizer service, tropical snacks and drinks make this the ideal place to relax. Daily, 10am-5pm.


During the winter, the shallow beach fronting the resort disappears, but it builds up again in spring and summer. Year-round, there's a sand terrace furnished with lounge chairs for sunbathing and thatched-roof palapas for shade. When winds create waves on the resort's side of Punta Cancun, guests can walk over to the bay side of the point, where they will usually find calm water along a public beach.


A sundeck overlooking the sea features a free-form pool with waterfall at one end, swim-up bar at the other end, and an infinity-edge section in the middle. The resort also has a Jacuzzi for guests to enjoy.



  • Non-motorized water sports
  • Swimming


  • Health club
  • Exercise room


Wi-Fi access is available only in the resort lobby.


A variety of spa services are available for your utmost relaxation and rejuvenation for an additional charge. Services include:
  • Aromatherapy
  • Massages
  • Beauty treatments


The resort has wedding services and honeymooners/anniversary package available to its guests. Please contact the resort directly for more information.


Krystal Kamp Kids Club offers a playground, shallow pool, and covered play area for a little piece of paradise.


Krystal Cancun is located 14 miles from Cancun International Airport (CUN). Approximate driving time to Krystal Cancun is 23 minutes.

Check In/Check Out
Check-in: 3pm, check-out: noon
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Tax Payment
The government has approved a new tax for visitors visiting the Mexican municipality of Benito Juarez (Cancun). The resort reserves the right to collect this new tax to all visitors. This tax will be a flat fee of $24.18 pesos (approx. $1.16 USD) per night per room. Please be mindful of the fluctuation of exchange rates, as this exact dollar amount may vary.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and Costa Rica may put limits on the use of motorized water sports and loud music.

All hours, fees, amenities, information and services are subject to change without notice.

Choose Your Options

Number of Rooms:
Room 1 Details:
  • Standard Room
- or -
Choose a Vacation Package
and Save More!
5 days, 4 nights
Travel Dates 4/19 - 8/31
Starting at $729 was $1209

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 5 days left to book!
5 days, 4 nights
Travel Dates 1/5 - 4/18
Starting at $709 was $1279

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 5 days left to book!

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