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Grand Oasis Palm

Mexico - Cancun

Our Rating

3 Nights with Air from $589 All-Inclusive
Info Customer Reviews Questions & Answers

Life will be grand here with all of the aahh-some Oasis perks you're expecting: endless epic entertainment, family-frien ... More

Customer Rating 129 Reviews
Value
 
4.0
Service
 
3.7
Beaches & Pools
 
3.8
Dining Options
 
3.6
Room Comfort
 
3.7
3.7 out of 5
"Took our kids and had a blast.. Upgrade your rooms.. Pools are great.. a lot of the beach is washed away but you can still swim in the ocean." – marts123
118 out of 160 (74%) customers would recommend this product to a friend. Read All Reviews
Customer Rating 129 Reviews
Value
 
4.0
Service
 
3.7
Beaches & Pools
 
3.8
Dining Options
 
3.6
Room Comfort
 
3.7
3.7 out of 5
"Took our kids and had a blast.. Upgrade your rooms.. Pools are great.. a lot of the beach is washed away but you can still swim in the ocean." – marts123
118 out of 160 (74%) customers would recommend this product to a friend. Read All Reviews
looking out our window Great pool The view from directly outside the hotel View on our balcony View from Room at Grand Oasis Caribbean Resort Pool side --2013 Beach was fabulous Infinity pool at Grand Oasis Riviera Maya Awesome Pool Area The gorgeous beach Breakfast is served here! enjoying the time here One of the more chill bars at the resort
All Customer Reviews
1-4 of 129 reviews. Sort by
July 23, 2012
Careful when they flush the toilet!

The Grand Oasis Palm was a great place to stay and I highly recommend it. I have a couple negatives and depending on your preferences these may be negatives for you as well. That said, the positive def outweighs the negative. Appearance was great! The pool and the beach was very spacious and relaxing. It's not the partying hotel so if you're looking for true R & R it's perfect. As a family hotel there are lots of children running around but nothing disturbing. The room was also very nice, clean and comfy. My only negative here is the shower. It seemed that whenever anyone above us or below us flushed the toilet the water was suddenly boiling and then freezing. If you're traveling with some one older or a child, you may want to assist them with taking a shower as you'll need cat-like reflexes to not get burned. We were there for 5 days on on day 3 I realized when the water was going to jump. I don't know if this is for all the rooms or just ours, but just something to keep in mind. Room service was great and everything was always brought within the 40 min. time block. The service is my second complaint. For the most part the employees were nice but who ever answered the phone for guest services was always rude. I ordered water at 3pm and she said it'd be up right away. An hour and a half later I called and she insisted it was dropped off, I explained I never left the room and have been waiting and she snapped back, "fine, I'll see what's going on" and hung up. 30 min later the water showed up. We also ordered a wake-up call at 6am for an excursion and they called at 6:30. Thankfully it was just two of us and we got ready quick, but if this was for a family, I doubt multiple people can get ready so quickly especially when you have to jump in and out of the shower. My last complaint was the food. The buffet is pretty small and the reservations-only restaurants had very limited options for dinner. It was all inclusive, obviously free, but it wasn't the greatest of options or flavors. Again, I was ok with it as I did not go there for food but if you're hoping for an authentic Mexican experience with amazing cuisine maybe this place is not for you. The food was average, nothing spectacular. So besides the shower, a couple rude employees and average food, I really enjoyed my stay and would prob go again.


51 of 52 found this helpful
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Overall Rating: 5
Value
 
4.0
Service
 
2.0
Beaches & Pools
 
5.0
Dining Options
 
3.0
Room Comfort
 
4.0
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From: Buffalo, NY
Age: 25-34
Travel: 1-2 trips/year

January 29, 2012
Good last minute trip

We planned this trip a week before and had a lovely experience. The resort was well-maintained and there were activities at all times of the day. The beach and views were beautiful and the atmosphere was relaxing and laid-back. Lots of shade and lounge areas in which to take a break from the sun. The Oasis Palm next door has a more lively atmosphere (music, etc.), so it was nice to have the option to join in the fun or just chill out.


30 of 30 found this helpful
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Overall Rating: 4
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
3.0
Room Comfort
 
3.0
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From: New York, NY
Age: 25-34
Travel: 1-2 trips/year

September 16, 2012
Great time

The room,food and service was good. I recommend all-inclusive we took advantage of all bars and restaurants. Get pesos as soon as you get there, it will save you alot of money. The beach at the Grand Oasis Palm Beach was not that impressive so we went to Oasis Sens and it was amazing. With all inclusive thru Grand Oasis Palm you can go to all Oasis hotels. Overall we had a good time and Cheap carribean was great.


18 of 18 found this helpful
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
3.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: Los Angeles
Age: 35-44
Travel: 1-2 trips/year

August 8, 2010
Wonderful Long Weekend in Cancun

My sister and I flew to Cancun for a long weekend over Valentine's Day to celebrate my birthday. This package was perfect for us! I loved how easy it was to make all the arrangements necessary: flights, travel from the airport, and hotel. One of the engines on our flight out of Chicago caught fire so we were behind schedule. I called the number on our itinerary and our transportation was waiting when we arrived - 6 hours late! The resort was beautiful - the room was gorgeous. We had a view on one side to the ocean and the other to the bay. The food was delicious - we only had to wait for a table for a great meal outside. The pool was a nice way to cool off after enjoying the beach. The beach was absolutely beautiful - the water was so blue!! This was our first trip to Cancun and we will definitely go back again. The hotel was well stocked and the staff very attentive.


16 of 17 found this helpful
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Overall Rating: 4
Value
 
5.0
Service
 
4.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Peoria, IL
Age: 45-54
Travel: 3-6 trips/year

Room Information

All rooms are equipped with all the amenities a family needs. Family rooms offer two conjoined rooms - one for parents and one for kids.

Room Details

Grand
Hotel/Studio Unit Details

Grand Ocean
Hotel/Studio Unit Details

What's to Love

Perching on a comfy lounge chair on one of Cancun's favorite slices of white sands. Tranquil waves soothe you and are perfect for the kiddos.

The KiddO Zone is a 50,000 sq ft supervised kid's club - splash pools, kid-friendly restaurants, kid's beach club, playground & tons of activities.

Skip the check-in line and head straight to the VIP check-in and welcome lounge!

Getting pampered at the luscious Sensoria Spa. Every treatment is worth it. Spoil yourself!

 

What We'd Change

This family-friendly resort is all about families and kiddos, so if you're looking for a party resort with your friends, check out some of the other Oasis resorts.

 

Why You Should Go

You're a quick 30 minutes from the airport and close to downtown Cancun.

Pirate Adventures aboard the Captain Hook is fun for the entire family - treasure hunts, games & a pirate show.

Booking the Family room gives you adjoining rooms - one for parents and one for kids.

Certified in-room babysitters are available so parents can enjoy date nights like a romantic dinner, beachfront couples massage or hit the nearby clubs.

Available Amenities

  • Bar/Lounge
  • Beach
  • Beach Bar
  • Volleyball
  • Babysitting/Child Care ($)
  • Children's Activities
  • Children's Pool
  • Concierge Services
  • Conference Facilities ($)
  • Currency Exchange
  • Fitness/Exercise Room
  • Kayaks
  • Kids Club
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Playground
  • Swim-Up Bar(s)
  • Pool Bar
  • Swimming Pool(s)
  • Aerobics
  • 24 Hour Front Desk
  • 24 Hour All-Inclusive
  • Poolside Bar
  • Parking
  • Soccer
  • Medical Services ($)
  • Cigar Shop
  • Porter/Bellhop
  • Multilingual Staff
  • Snack Bar
  • Elevators
  • Audio-Visual Equipment ($)
  • Spa ($)
  • Yoga
  • Massage/Spa Treatments ($)
  • Dry Cleaning Services ($)
  • Squash
  • Sauna ($)
  • Steam Room ($)
  • Aqua Aerobics
  • Beach Volleyball
  • Restaurants
  • Sports Bar
  • Travel Agency
  • Tour Desk
  • Beach Towels
  • Pool Towels (complimentary)
  • Beauty Salon ($)
  • Evening Entertainment
  • Car Rental Available ($)
  • Gift Shop ($)
  • ATM/Banking ($)
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Bars and Nightlife
  • Beach
  • Dining
  • Fitness Center
  • Golf Course(s)
  • Horseback Riding
  • Jet Ski Rentals
  • Kayaking
  • Marina
  • Mayan Ruins
  • Nightlife
  • Shopping
  • Spa(s)/ Wellness Center(s)
  • Tennis Courts
  • Watersports Rentals

Map of Local Area

Cancun is definitely Mexico's showcase resort. Built in a location that was named by Mayan people, Cancun has been carefully groomed into one of the most polished resorts anywhere.

Grand Oasis Palm

Blvd Kukulcan, Km. 4.5 , Hotel Zone

(770) 274-1821

Hotel Description

Grand Oasis Palm in Cancun: The Ultimate Family Resort

Life will be grand here with all of the aahh-some Oasis perks you're expecting: endless epic entertainment, family-friendly activities and restaurants, plus a 43,000 sq ft area dedicated to kids with a fully-supervised kid's club, making this vacay the most fun for the little ones. And this getaway shines the spotlight on Mexican culture with dining, dancing and decor. Most important, the food is delicioso.

Exclusive Complimentary Grand-Plus Perks available for all guests:

  • Access to VIP check-in and welcome lounge with soft drinks & snacks
  • Preferred room assignment with an *even better* ocean view
  • VIP Grand-Plus wristband


DINING

With a flare for celebrating Mexico, your dining here will feature a variety of Mexican-inspired restaurants - gourmet Mexican, Mexican fusion, and Mexican sushi fusion. Plus lots of kid-centric places for the little ones. Beach appetit.

Sisal
Type:
International buffet with kids corner
Hours: Breakfast, lunch and dinner, daily.
Description: Informal restaurant offering excellent buffets for breakfast, lunch and dinner, all with an area designed specifically for kids.

Las Palmas
Type: International buffet with kid's corner
Hours: Breakfast, lunch and dinner, daily.
Description: Variety of cuisines served buffet-style with indoor and outdoor seating.
Dress code: Casual

Careyes (Adults-only)
Type: Gourmet French-Mexican fusion
Hours: Dinner, daily
Description: Rated on TripAdvisor as one of the best restaurants in Cancun in 2018. A la carte restaurant, serving serving gourmet Mexican cuisine. Guests under the age of 16 are not allowed. Reservations are required.
Dress code: Formal

Maki Taco
Type: Mexican-Japanese fusion
Hours: Lunch, Dinner
Description: Consistently rated one of the top restaurants in Cancun on TripAdvisor. Reservation required.

Los Agaves
Type:
Mexican
Hours: Dinner, daily
Description: Serving authentic cuisine that is sure to please, in a casual indoor setting. Dinner reservations are required.
Dress code: Casual

Havana Cigar Restaurante Bar (Adults-only)
Type:
Tapas and delicatessen
Hours: Lunch, daily
Description:Small dishes made for sharing in a cool cigar lounge atmosphere.
Dress code: Casual

Dos Lunas
Type: International buffet
Hours: Breakfast, lunch and dinner, daily
Description: Variety of cuisines with indoor and outdoor seating.

Dos Lunas Pizzeria
Type: Pizzas & pastas
Hours: Lunch, daily
Description: Delicious pizza and pasta dishes served in an outdoor setting.

La Bamba
Type: Fish and seafood
Hours: Lunch and dinner, daily
Description: Enjoy dining on a variety of seafood dishes, with indoor and outdoor seating.

Sushi Bar by Maki Taco
Type: Mexican Sushi Fusion
Hours: Lunch, daily
Description: Sushi and more served in a casual atmosphere on the terrace.
Dress code: Casual

The White Box (Adults-only)
Type: Mediterranean Gastropub
Hours: Lunch and dinner, daily
Description: Award-winning restaurant and consistently rated on TripAdvisor as one of the best restaurants in Cancun. Guests under the age of 18 are not allowed. Indoors.
Dress code: Casual for lunch and formal for dinner.

Los Agaves Terraza
Type: Tacos and tortas
Hours: Lunch, daily
Description: Outdoor, light Mexican fare.

Isla Mujeres
Type: Snacks and sushi at the beach
Hours: Lunch, daily
Description: Serving snacks throughout the day, outdoor next to the pool.
Dress code: Casual

Pirates del Caribe
Type: Kids-only food court
Hours: Lunch, daily
Description: Located in the KiddO Zone, kids can choose from burgers, hot dogs, chicken and more in an outdoor setting.

Restaurant reservations are made at the resort concierge desk. Restaurant hours and availability subject to change without notice.



BARS/NIGHTLIFE

The inventive bar tenders are ready to mix up whatever your heart desires. And, you've got 11 bars to try, including a Tequila Lounge. Salud, beach lovers.

Sports Bar
Open daily

Swim-up Bar
Open daily

Sushi Bar
Open daily

Isla Mujeres Beach Bar
Open daily

El Rincon Del Cafe
Open daily

Tequila Lounge
Open daily

La Cantina
Open daily

Coffee & Me
Open daily

Havana Cigar Restaurant Bar ($)
Open daily

Sian Ka'an Beach Club
Open daily; Bali bed rental ($)

La Bamba Beach Bar
Open daily

Bar hours and availability subject to change without notice.


BEACHES AND POOLS

The lush, beachy shores here are ideal for lounging the day away - the waves are gentle (perfect for the kiddos.) Plus, you can spend your day at the epic freeform pool. Kids can also splash around in the shallow pool located in the KiddO Zone.

SPORTS/ACTIVITIES


Water

  • Kayaks
  • Water aerobics
  • Pool volleyball
  • Swimming

Land

  • Fitness center
  • Multi-use sport court
  • Aerobics
  • Yoga
  • Pilates
  • Zumba
  • Beach volleyball

INTERNET

Grand Oasis Palm offers Internet access for a small fee. Grand Ocean room guests enjoy complimentary WiFi (2 devices per room).

SPA SERVICES

Sensoria Spa offers a collection of exclusive treatments that incorporate ancient and modern techniques with certified organic products. Enjoy a full range of services designed to help you relax and get in touch with nature, surrounded by the incomparable beauty of the Mexican Caribbean.
  • Therapeutic massages
  • Body scrub and wraps
  • Facials
  • Beauty salon
  • Sauna and steam room
  • Temazcal: Mayan sweat lodge purification ritual
  • Couples treatments
  • Kids and teen treatments
Additional fees apply to spa services.


CHILD CARE

The fully supervised kids club (KiddO Zone) features 43,000 square feet of daily indoor & outdoor activities and entertainment, open daily from 9am-10pm for kids 3-12 years old.
  • Pools and splash zone with water slides, climbing iceberg and trampoline
  • Pirate adventures aboard the Captain Hook
  • Kid-friendly restaurants
  • Kids beach club
  • Playground with jungle gyms and bungee trampoline
  • Live entertainment
  • Daily indoor and outdoor activities
  • Arts and crafts room
  • Video game lounge
  • Resting room
  • Mini-whirlpool and splash area with mushroom fountain
  • Kids theater with movies

In-room, certified babysitters are also available for a small fee so parents can enjoy date nights like a romantic dinner, beachfront couples massage or hit up the nearby clubs.



ADDITONAL INFORMATION

Location
Grand Oasis Palm is located 30 min by car from Cancun International Airport (CUN).

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card (American Express, MasterCard or Visa) may be required upon check-in for possible incidentals not included in your hotel reservation.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

Student/Youth Policy (YEAR ROUND)
Spring Breakers and Student/Youth Travelers are NOT accepted. Student/Youth Travelers are defined by the resort as any guest under the age of 25 traveling without their legal parent/guardian. Please be advised that Spring Breakers and Student/Youth GROUPS between the ages of 18-24 are not accepted at this resort. This policy applies year round. Travelers under the age of 25 without a legal parent/guardian will be required to purchase a Student/Youth resort fee upon check-in at the resort. Cost is $30 (cash only and subject to change) per person per stay and is not refundable. If you do not adhere to the Student/Youth Policy, your reservation will be canceled and you will be notified accordingly. Resorts reserve the right to deny check-in.



All hours, fees, amenities, information and services are subject to change without notice.
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4 days, 3 nights
Travel Dates 8/21 - 11/14
Starting at $589 was $1289
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