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Dreams Sands Cancun Resort & Spa

Mexico - Cancun

Our Rating

4 Nights with Air from $729 All-Inclusive
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Customer Rating 13 Reviews
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3.1 out of 5
9 out of 16 (56%) customers would recommend this product to a friend. Read All Reviews
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1-4 of 13 reviews. Sort by
October 19, 2014

We booked our reservation before this "new" resort opened up. The resort was set to open first of September. Reviews from the first 4 weeks seemed pretty bad and then appeared to get better. We had actually given some serious thought into changing resorts based on reviews. We should have done that. We arrived late afternoon on a Saturday. Our initial impression that first day was that things didn't appear bad at all, and we had even talked about writing a positive review at the end of our experience if things were truly like our first day. However, after waking up the second day things took an immediate swing in the wrong direction. We realized that a lot of issues brought up in prior complaints still existed. You would think after almost 2 months of being opened the hotel would have these issues fixed. The AC is non does not work...Our average room temp was 78 degrees.....So hot at night it was very hard to fall asleep. The elevators break down all the time. I think we had broken elevators our entire visit. The hot water did not work. when we complained about this we were told it was because we didn't let the hot water run for 10 minutes before we showered. One of the days we were there the power in the hotel was out for over 6 hours. We received a letter on our door explaining that it was a problem with the electricity in the entire hotel zone, not the hotels fault. This was clearly not the case when we walked across the street for a massage and their power was working. When we questioned the front door staff they in fact told us the truth that the hotel has been suffering with these problems since it was opened, that the hotel was in fact a renovation of an old hotel.....the AC, Elevators and Plumbing was very old. They were getting inundated with complaints daily from customers. One of the most frustrating things about our visit was the fact that we noticed (and confirmed this) upper level executives from there corporate office touring the property and obviously oblivious to the resort issues. Other issues that continued during our cant get a drink before 10am. Your mini fridge does not get restocked regularly. The hallways are not cooled and feel like a sauna. The pool bar claims it stays open till 5 pm, but starts running out of stuff around 4pm and wont restock anything if they run out. Food in the restaurants sometimes takes over an hour to arrive at your table. Drink service at the beach sometimes took almost 30 minutes once drinks were ordered. Food is marginal at best. I guess the icing on the cake for us was when we met the manager at the Mexican restaurant on property. He seemed very nice an offered to cook for us some stuffed poblano peppers on our last night at the resort which was a Wednesday (he invited us back that Wednesday). So we got dressed up that night, walked down to the restaurant and it was closed. Really shows you how miss managed this property is. I would say that we did find 2 positives during our stay. The staff generally seemed to care and were friendly, and the beach was incredible. However, unless you like to feel taken advantage of, I would strongly AVOID this resort. The daily poolside discussion with our fellow guests of the hotel was how terrible things were at this resort.

18 of 18 found this helpful
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Overall Rating: 1
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From: USA
Age: 35-44
Travel: 3-6 trips/year

September 25, 2014
Dreams Sands Cancun Resort & Spa

Never again. This was the worst resort that I have ever elected to stay at, and I hold Cheap Caribbean Vacations responsible for misrepresenting the property as brand new. Both companies are on my Black List.

25 of 27 found this helpful
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Overall Rating: 1
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From: Chattanooga, Tn
Age: 45-54
Travel: 1-2 trips/year

October 1, 2014
Good value, not "Unlimited Luxury"

I visited this resort in late September with a friend. We got a good deal on the all-inclusive (including airfare) package for 4 nights. However, if it had been more expensive, I would have been really upset. I'm sure others are noting this, but this is not a "brand new" resort; it is an old resort that was recently rebranded (and probably refurbished?) by Dreams. Pros: Lovely beach - located in a little sheltered area with few waves and a long sandbar. Lots of shallow water and would be great for kids. Resort provides kayaking which was really fun. Drinks - Strong drinks + dos equis amber and lager on tap. Ask for top shelf liquor and it's provided no problem. Excellent service - all the hotel employees were going the extra mile to make sure guests were happy. The workers on the beach cleared off chairs where people had just left towels for hours to save a lounger. Location - close to the market, bus stops, shopping, etc. if you want to get off the resort property. Cons: Food - mediocre at best. The Italian and Mexican restaurants were best and I'd classify them as just "good" not great. However, we found a few go-to items that were very good: omelet bar at breakfast, chocolate croissants, coffee, Coco coffee bar, bananas, guacamole. All in all, this was a lovely vacation for the price. This resort has a long way to go before I'd consider it "Unlimited Luxury" as advertised by Cheap Caribbean.

9 of 9 found this helpful
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Overall Rating: 4
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From: Dallas, Texas
Age: 35-44
Travel: 3-6 trips/year

September 12, 2014
Not up to par with other Dreams resorts

This hotel was not ready to open. Preferred club was not ready, some restaurants were not open, air conditioning not up to par. Also there are very few rooms with a balcony, the pictures are somewhat deceiving . That being said we were dissapoited. However, the water is fantastic and the staff offered to move us to a sister property (Dreams Riviera) where we had stayed in the past. We took them up on it and had great trip. Important to note that they did not charge us anything extra for a much nicer resort.

12 of 13 found this helpful
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Overall Rating: 2
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From: Colorado
Age: 35-44
Travel: 1-2 trips/year

Room Information

Dreams Sands Cancun Resort & Spa features 441 spacious rooms equipped with superior amenities including air conditioning, direct dial telephone, satellite TV, electronic safe box, alarm clock with MP3 docking station, iPod charger, daily stocked mini-bar and much more.

Room Details

Deluxe Partial Ocean View
Hotel/Studio Unit Details

Deluxe Partial Ocean View with Balcony
Hotel/Studio Unit Details

Deluxe Ocean Front
Hotel/Studio Unit Details

Deluxe Ocean Front with Balcony
Hotel/Studio Unit Details

Preferred Club Ocean Front
Hotel/Studio Unit Details

Preferred Club Ocean Front with Balcony
Hotel/Studio Unit Details

Preferred Club Ocean Front Corner
Hotel/Studio Unit Details

Preferred Honeymoon
Hotel/Studio Unit Details

Deal of the Day (Non-Refundable)
Hotel/Studio Unit Details

What's to Love

Sparkling champagne and cool towels that take the travel edge off, and fast.

As of June 2018 you can bring your furry friend along!

Two beachfront pools (including an infinity pool) and three bubbliscious Jacuzzis.

Perching under a palapa on Playa Viva, a private stretch of sugar-white sand kissed by turquoise.

Luxurious rooms with breath-stealing views of the Caribbean and Isla Mujeres.

Cushy bathrobes and slippers in your room. It'll feel like home.

Explorer's club (kids 3-12) with treasure hunts and sand castle competitions.

Red Cross certified staff supervise the aforementioned club. A relief, right?

The Black Mud Body Wrap and Stem Cells Body Treatment. You'll feel like new.

You can cuddle up on a beach blanket for a movie under the stars.


What We'd Change

Dreams Sands Cancun's perfect location offers a beautiful private beach, championship golf courses nearby, legendary shopping and nightlife, plus plenty of great excursions and activities the whole family can enjoy. This one is a no-brainer.

Why You Should Go

It's only 25 minutes from the airport - you'll be vacay crushing it in no time.

Upgrade to the Preferred Club, get better rooms, desserts & liquors in the private lounge and more.

For snorkeling and scuba, boat or ferry over to Cozumel.

Perfect your swing at the Playa Mujeres Golf Course - it's a Greg Norman signature green.

Connecting rooms are available, so it's great for families.

Mayan ruins are near and well worth the trek. The cliff-top view from Tulum is crazy epic.

Intro to scuba in the pool, kayaks, ocean volleyball & many more splashy things.

Take Spanish lessons and if you get the urge to shimmy, Caribbean dance lessons.

After you dry off, take in a cocktail or cooking lesson.

Jump on the ocean trampoline, then bounce on over to the pool table.

Available Amenities

  • Beach Bar
  • Volleyball
  • Business Center ($)
  • Concierge Services
  • Conference Facilities ($)
  • Cribs Available on Request
  • Daily Maid Service
  • Jacuzzi
  • Kayaks
  • Kids Club
  • Laundry Services ($)
  • Nightly Entertainment
  • Pool Bar
  • Internet Access ($)
  • Scuba Diving ($)
  • Aerobics
  • Dance Classes
  • Medical Services ($)
  • 4 Bars/Lounges
  • 8 Restaurants
  • Spa Services ($)
  • Library
  • Yoga
  • 24 Hour Room Service
  • Beach Volleyball
  • Fitness Center
  • Ocean Trampoline
  • Jogging Trail
  • Car Rental Available ($)
  • ATM/Banking ($)
  • Babysitting Services ($)
  • Banquet Facilities ($)

Nearby Excursions & Attractions

  • Chichen Itza and Coba Ruins
  • Deep-Sea Fishing
  • Fishing
  • Golf Course(s)
  • Historical Site(s)
  • Horseback Riding
  • Mayan Ruins
  • Nature Park(s)
  • Nightlife
  • Parasailing
  • Scuba Diving
  • Shopping
  • Snorkeling
  • Theme Park

Map of Local Area

Cancun is definitely Mexico's showcase resort. Built in a location that was named by Mayan people, Cancun has been carefully groomed into one of the most polished resorts anywhere.

Dreams Sands Cancun Resort & Spa

Blvd Kukulcan Km 8.5 Hotel Zone

+52 998 848 7600

Hotel Description

Dreams Sands Cancun Resort & Spa: Get Sunny and Sandy in Paradise

Drop this in your thought corral: you are lounging by aquamarine waves, but across the shimmering sea is Isla Mujeres, a place you long to explore, where magical snorkeling and scuba outings are rumored to be had. Your kids are happily away on a (supervised) treasure hunt; however, you're on the hunt, too - for the boat to Mujeres, and the nearest beach bar. You're on your much-deserved vacay and chillaxing is, after all, Job #1.

How does this sound right about now? Thought so.

Dreams Riviera Cancun Resort and Spa has everything you have ever wanted in an all-inclusive family getaway, and so very much more. There's a name for all this awesome - Unlimited-Luxury®. Here's a snapshot of what you get:

  • Unlimited gourmet a la carte dining - eight gourmet restaurants (no reservations needed), plus a coffee bar for your requisite caffeine rush.
  • 24-hour room service - if any of your brood needs anything in the middle of the night, we're here.
  • Limitless international and domestic top-shelf spirits (applies to natural fruit juices and soft drinks, too. All you can drink).
  • Daily maid service - go ahead, leave your bed unmade.
  • Oodles of daytime activities, theme parties and live nightly entertainment. Par-tay!
  • Daily refreshed, complimentary mini-bar. You'll never be parched.
  • Pool and beach wait service. (Chilled beverages at your beck and call).
  • No wristbands. (You're not at a sleepaway camp).
  • No gratuities, unless you are so moved.
  • The Sip, Savor & See program lets you to wine/dine at sister properties including Now and Sunscape.
  • Free Wi-Fi with Unlimited Connectivity - mobile app that lets you stay connected, that is, if you want to.


A treasure trove of tempting flavors will call you name from dusk 'til, late late night that include French, Mexican (of course), Pan-Asian fusion, Olio (seafood at lunch, Mediterranean at dinner), Italian, international cuisine (adults-only), and a grill with snacky bits. For the night's ender, there's the Coco Cafe/Ice Cream Parlor, where you can nosh on coffee/tea, crepes and of course, ice cream. Scoop it up, all of it. Bonus: At one stellar restaurant, you can dine 24-hours a day. Check with the front desk to see where you can nosh day and night.

Type: Mediterranean
Hours: Daily, 5pm-10:30pm.
Description: Non-smoking, a la carte restaurant featuring Mediterranean and Italian cuisine.
Dress code: Elegant casual. No sleeveless shirts or flip flops. Long pants are required for men.

Type: French
Hours: Dinner - daily, 5pm-10:30pm
Description: A la carte French dining in a romantic setting. Adult only.
Dress code: Elegant casual. No sleeveless shirts or flip flops. Long pants are required for men.

Type: Asian
Hours: Daily, 5pm-10:30pm
Description: Non-smoking, a la carte restaurant specializing in Asian cuisine.
Dress code: Elegant casual. No sleeveless shirts or flip flops. Long pants are required for men.

Barefoot Grill
Type: Grill
Hours: Daily, 11am-5pm.
Description: Beachside a la carte restaurant offering burgers and hot dogs.
Dress code: Casual. Women must wear bathing suit wrap or cover up.

Waves & Sands
Type: International
Hours: Daily, 6pm-11pm
Description: Enjoy international cuisine for dinner at this adults only restaurant.
Dress code: Casual elegance. No sleeveless shirts or flip flops. Long pants are required for men.

La Cevicheria
Type: Japanese
Hours: Daily, noon-4pm
Description: Non-smoking a la carte sushi and other Japanese delicacies.
Dress code: Casual elegance. No sleeveless shirts or flip flops. Long pants are required for men.

Type: Seafood / Mediterranean
Hours: Lunch, 12:30pm-4:30pm; Dinner, 6pm-11pm
Description: Stop by at lunch for the fresh seafood, and return at dinner for the delicious Mediterranean cuisine.
Dress code: Casual. Women must wear bathing suit wrap or cover up.

World Cafe
Type: Buffet
Hours: Breakfast- daily, 7am-11am; Lunch- daily, noon-3pm; Dinner- daily, 5pm-10:30pm
Description: International buffet, with continental and Mexican cuisine and a variety of international specialty items and classics. Special Kid's Corner buffet.
Dress code: Casual. Women must wear bathing suit wrap or cover up.

El Patio
Type: Mexican
Hours: Dinner- daily, 5pm-10:30pm
Description: A la carte Mexican cuisine offering everything from light snacks to full meals during the day, and a la carte specializing in Mexican in the evening.
Dress code: Casual. Women must wear bathing suit wrap or cover up.

Coco Cafe
Type: Snacks
Hours: Daily, 7am-11pm
Description: Premium coffee and deli snacks with an ice cream parlor attached in a casual and relaxed atmosphere.
Dress code: Casual. Women must wear bathing suit wrap or cover up.

All hours are subject to change.

Dining Program
The Sip, Savor & See package is now available at Dreams Sands Cancun Resort & Spa and allows guests a chance to enjoy dinner and an evening of entertainment at sister resorts Dreams Riviera Cancun Resort & Spa, Dreams Puerto Aventuras Resort & Spa, Dreams Tulum Resort & Spa, Now Jade Riviera Cancun, Now Sapphire Riviera Cancun and Sunscape Sabor Cozumel. Guests must arrange the evening in advance with the resort concierge, including arrival and return times and restaurant selection. Offer includes dinner and entertainment and guests can use facilities of the resort they are visiting from 6pm-1am. Round-trip taxi fare and gratuities not included.

Hours are subject to change.


Whether you want to party or plop (and chill), you can find premium spirits at the beach bar, swim-up bar, lobby bar, a cool sushi & ceviche bar, or at the music lounge. Find your vibe and be aahh-mazing.

Lobby bar. Daily, 10am-1am.

Manatees Bar
Swim-up bar serving tropical drinks. Daily, 10am-5pm.

Desires Music Lounge
Contemporary music lounge. Daily, 10pm-1am.

Barracuda Lounge
Enjoy tropical cocktails while gazing at the clear-blue Caribbean. Daily, 10am-6pm.


Step right up and on to Playa Viva, a 650-square foot private beach with soft, pearly sand and palapas for your chillaxing pleasure. There are two beachfront pools, including an infinity pool for endless hours of doing nothing. Just what you signed up for.



  • Swimming
  • Kayaks
  • Ocean trampoline

Available for an additional charge:

  • Scuba diving with lessons


  • Aerobics
  • Volleyball
  • Fitness center
  • Jogging path
  • Yoga

The resort offers convenient access to many top-ranked Cancun golf courses, including the following:

  • Playa Mujeres Golf Club
  • Cancun Golf Club at Pok Ta Pok
  • Cozumel Country Club
  • El Camaleon Mayakoba
  • Hilton Cancun Golf & Spa Resort
  • Iberostar Playa Paraiso Golf Club
  • El Manglar Golf Course
  • Moon Spa & Golf Club
  • Playacar Spa & Golf Club
  • Puerto Cancun Golf Course
  • TPC Cancun La Roca Country Club
  • Riviera Cancun Golf & Resorts
  • Riviera Maya Golf Club

Dreams Sands Cancun Resort and Spa also offers complimentary green fees at Playa Mujeres Golf Club. Please see Additional Information below for more details.


Dreams Unlimited Connectivity offers free Wi-Fi in all rooms and public areas. It also offers a free mobile app that allows guests to stay connected to family and friends at the resort and at home, without any cell phone roaming charges. The app also offers access to social media, free app-to-app calling, resort info, local info and discounts, and even weather from your fingertips!


Dreams Spa by Pevonia is ready to pamper you and leave your body relaxed and rejuvenated for an additional charge. Treatments include:
  • Whirlpools and other hydrotherapy choices
  • Cleansing saunas and steam baths
  • Invigorating showers
  • Massages
  • Facials
  • Professional manicures and pedicures
  • Special options for teens and kids


Dreams Sands offers activities for both kids and teens.

The Explorer's Club for Kids offers fun and exciting activities for children ages 3-12. Activities include:

  • Playground area
  • Indoor game room
  • Storytelling and music
  • Treasure hunts
  • Sand castle contests
  • Video games
  • Big screen movies under the stars
  • A weekly camp out on the beach and other adventures

The Core Zone Teens Club for teens 13-17 offers supervised activities from 9am-10pm and features:

  • Nightly entertainment
  • Campfires every week
  • A variety of sports and games


For a $65 fee at all Dreams Brand resorts, you can now bring your furry friend who is under 22lbs (10kg.) along for your beach vacation!

Included in the fee: dog bed, food and water bowls, dog toys, waste bags, dog towel and a "dog-in-room" door hanger to let those around you know your furry friend is in tow!

Additional dog amenities available for a fee.

Additional restrictions apply.


Dreams Sands Cancun is located 15 miles (25 min by car) from Cancun International Airport (CUN) and 5 miles (15 min by car) from downtown Cancun.

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

Deal of the Day Terms and Conditions
By booking the Deal of the Day room you are getting an even bigger discount on your vacation! Please note that by booking this room category we are unable to cancel or modify your hotel stay. Any changes or cancellations to the Deal of the Day room category will be assessed a 100% fee. No refund or credit will be issued for the hotel portion of your reservation.

All hours, fees, amenities, information and services are subject to change without notice.

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  • Deluxe Partial Ocean View
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