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Secrets Silversands Riviera Cancun

Mexico - Riviera Maya

Our Rating
3 Nights with Air from $689 All-Inclusive
Info Customer Reviews Questions & Answers

Picture this: white boxy, clean architecture that rises before you. Behind you, a purr of waves - pure aqua, crystal cle ... More

Customer Rating 363 Reviews
Value
 
4.6
Service
 
4.7
Beaches & Pools
 
4.0
Dining Options
 
4.5
Room Comfort
 
4.7
4.6 out of 5
"Great selections of food, great service. However, too many rocks on the beach." – Athena
388 out of 428 (91%) customers would recommend this product to a friend. Read All Reviews
Customer Rating 363 Reviews
Value
 
4.6
Service
 
4.7
Beaches & Pools
 
4.0
Dining Options
 
4.5
Room Comfort
 
4.7
4.6 out of 5
"Great selections of food, great service. However, too many rocks on the beach." – Athena
388 out of 428 (91%) customers would recommend this product to a friend. Read All Reviews
View from the restaurant by the pool Can only choose 1 photo?!! Silver Sands beach Its A Blast overlooking beach from jacuzzi pool Drink of the Day BEAUTIFUL GROUNDS! Fine Dining at Portofino - Appetizer Salad Francisco-The Best of the Best ! At the pool with a beautiful view At the pool restaurant The beach volleyball area one morning! Rose petals on our bed! View from eating lunch at outdoor restaurant Sunrise on the beach birthday gift swim up bar Jr suite swimout View from our room View from my beach chair LOVE JAMMING View from room View from our private balcony (which all rooms have!) Oceana Restaurant Beach at Sunset HIGH DOLLAR ANTS ! We got engaged here View from our front door of our room.
All Customer Reviews
1-4 of 363 reviews. Sort by
November 28, 2012
We couldn't have been more pleased

I will do my best to make this review not too lengthy, but since I rely on accurate reviews myself, I am going to get into some detail. My husband and I found our vacation to SSS amazing! We stayed in a junior swim out suit in the 2000's building. If you decided to go here, you need to stay in these rooms!!!! ask for the buildings by the tennis court, unless of course you have the money to stay in a preferred suite. But to be honest, even if I had the money, having been there, I would absolutely request this building instead. The pool is completely secluded, beyond the pool is just a view of flowered shrubbery. It's like laying out by your own private pool except that a waitress comes around every 15 minutes to get you another drink! It's quiet and clean and really just the best location of a room in the whole resort. In fact the hotel had been overbooked when we arrived, and we were given a room with two double beds instead of a King size for the first night. The next day, they could move us to a "King" room, but since it would be in a different area on a different pool, we opted to spend our long overdue honeymoon in a 2 double bed room! And besides that first day, where they told us that they had been overbooked, and that we wouldn't be getting the room that I had paid for, and offered nothing in the way of compensation, WE really had no complaints. But this is a review so I will go through my list of "could have been better"s first. We went out to Xplor for a day, and it was okay, I would suggest probably forgoing this park and go to the one with snorkeling, but the real issue was with the transportation. They somehow managed to overbook the ride home. And when it was time to leave the bus was full. Not only could I not sit with my husband, another couple had to be left behind. Because the 4 of us got there at the same time, it was quite uncomfortable reaching a decision. Thankfully for us I suppose, they were more adamant about sitting together, and asked us to get on the bus, but it still wasn't right to have to pull away from the park and stare at another couple from your hotel just sit there and watch you leave. Again while I didn't stay in the preferred area, that pool had some construction issues that I am sure made some people very angry. And it was a little disappointing to see, but these things happen I suppose. Room service was not great, and the burgers in general were not great. There were plenty of other completely delicious food options, but if you wanted a burger and fries, you should expect a frozen patty type deal. And it is possible that these foods made more of an impact because everything else was so delicious. The beach was not great. The sand was great, but the beach in general, not so much. Still, the seaweed was kept cleaned up, and they had hammocks and loungers and they really made the most with what they have, but if you are obsessed with perfect beaches, you'll end up disappointed. Lastly, and I hate to complain about this, because it really is beneficial, they were super conservationists! The majority of lights in your room won't come on unless the key is in place on the wall which is sometimes inconvenient when you come home from cocktail hour and its pitch black in your room. And when we stayed at the spa, you need to ask to have the whirl pools and fancy faucets in the pool turned on. If you are still reading and considering this hotel, then let me tell you, really this is the perfect place for a nice low key relaxing vacation!!! The entertainment staff was just great!! Mufasa and Marcello, "El Sexy" himself, were fabulous! The service staff was just outstanding!! The food in all of the restaurants was very good, with the highlights being from the Italian one for dinner, Oceana for lunch and the breakfast buffet....oooooh the breakfast buffet!!! Our room was cleaned every day, the pools were beautiful, the bars were great and the drinks were not watered down AT ALL! Ahhh... the swim up bar!!! The fridge was always stocked with soda, water, juice and corona, and the cocktail waitresses were always on top of their game!! I really can't say enough about how much I enjoyed this trip and this resort. The spa treatments were fantastic!!! Guadalupe is the best! Such a sweetheart! And who can possibly complain about a jet tub for two in every room!!!! Seriously magical!!!! I only wish that we could have stayed a bit longer. We were so in love with just hanging out by "our" pool and drinking that we missed some activities during the day. But the shows at night made us feel like we were good participants. If you have a chance to see it, DO NOT miss the fire show!!! And if you are looking for a laid back, slightly romantic and crazy fun vacation! You've certainly found one!


84 of 86 found this helpful
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Overall Rating: 5
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
3.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: Pittsburgh, Pa
Age: 25-34
Travel: 1-2 trips/year

April 25, 2013
Great Vacation

Ok, just got back from a 5night stay. It was amazing! Here’s my breakdown Rooms- Amazing! Large, modern, and very comfortable beds. Balcony has a day bed, great idea. I fell asleep listening to the ocean!! I want to clarify one thing about the bathroom; many have posted about the glass door. There is a pocket type door from the hall entrance, so you can have complete privacy in the bathroom. Overall room looks exactly like the pictures. Restaurants – World café was great, Portofino was amazing. Oceana and Seaside were very good also. The atmosphere at Bordeaux was amazing, food was just ok, I expected more. Barefoot grill was great for burgers, chicken and chips & salsa bar. Room service was great too, had coffee sent to room every morning, always there before the standard 35 minute wait. Veranda bar and Barracuda bar were also great, top shelf liquor. Beach & Pool – Pools were amazing, Main pool for partying, and other pools for relaxing. Beach was very clean! I did not go in the water, but the beach was beautiful! The property in general was beautiful. Extremely clean! You can see people at any given time clean the property. I must say, their hard work has absolutely paid off. I cannot say enough about the service. The employees at this hotel go out of their way to make sure you enjoy our vacation. Everyone is always smiling and seem generally happy to be there. My favorite was my housekeeper Alicia, always smiling and happy! Ingnacia at check in and jay with entertainment were also great. Overall it was a great trip and I will be back. If you are thinking about going here, just book it, you wont be disappointed! Olympus transfers (to and from hotel/airport)also provided great service


27 of 27 found this helpful
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: virginia
Age: 35-44
Travel: 3-6 trips/year

August 17, 2011
Great Vacation!!!

We stayed at Secrets Silversands the first week of August 2011. We had a wonderful time!! I can't say enough about how nice this resort is!! The transportaition service, Olympus Tours, was there when we arrived at the airport, just as promised. It is a short drive from the airport to the hotel. Once we arrived we were greeted immediately and given a welcome cocktail! . The hotel staff was great and explained everything we needed to know The rooms were beautiful, spacious and very clean. The food was outstanding. We made it a point to eat at a different restaurant every night. I have been to several all-inclusive resorts but this place, by far, had the best food of all. I was very impressed. The Hibachi restaurant was a lot of fun, and we sat at a table with a great group of people!! Gentlemen, make sure you have long pants and collared shirts for the restaurants in the evening. They do enforce this. The servers poolside were very attentive, and we always had a cold drink in our hands. The entertainment staff kept things fun but were never too pushy either. Almost every single staff member was outstanding!! They genuinely went out of their way to make sure we were satisfied. There are several pools. The main pool water was actually too warm for us and not very refreshing, but the other pools were perfect. The beach was not the greatest, but it wasn't as bad as other reviewers said. I was anticipating it to be much worse than it actually was. The hote staffl was out there every day raking the seaweed off the beach, trying to keep it as nice as they could. We arranged to take a day trip to Isla Mujares thru Olympus tours. Nacho was the representative at the hotel, and arranged it for us. We had an awesome time!! The trip included snorkeling, lunch, shopping and most importantly, all drinks included!! I would highly reccomend this resort for your next vacaition!!


23 of 23 found this helpful
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
5.0
Room Comfort
 
5.0
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Top 1000 Contributor
From: Chicago, IL
Age: 45-54
Travel: 1-2 trips/year

August 6, 2010 Featured Review
Excellent hotel

I recently stayed at silversands, and i had a blast . The hotel was beautiful, clean, modern, it had everything you wanted and more. I stayed at the JR sweet and i read some complaints that the room was dirty, well i dont know what those people expected. i went with a group and all our rooms were clean and pristine. The breakfast buffet was great, i would recommend the french restaurant. Mexican was ok not great. I would recommend this hotel..


30 of 33 found this helpful
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Overall Rating: 5
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: Virginia
Age: 25-34
Travel: 3-6 trips/year

Room Information

Secrets Silversands Riviera Cancun features 433 beautifully appointed suites with sophisticated furnishings and lavish amenities. Each suite offers one king or two double beds, Jacuzzi for two, 32" flat screen television, and so much more.

Room Details

Junior Suite Tropical View (Available beginning 12/23/17)
Hotel/Studio Unit Details

Junior Suite Pool View
Hotel/Studio Unit Details

Junior Suite Partial Ocean View
Hotel/Studio Unit Details

Junior Suite Swim Up
Hotel/Studio Unit Details

Junior Suite Ocean View
Hotel/Studio Unit Details

Preferred Club Junior Suite Pool View
Hotel/Studio Unit Details

Preferred Club Junior Suite Ocean Front
Hotel/Studio Unit Details

Preferred Club Junior Suite Ocean Front Swim up...
Hotel/Studio Unit Details

Preferred Club Rooftop Jacuzzi Ocean View (Available...
Hotel/Studio Unit Details

Preferred Club Honeymoon Suite (Available beginning...
Hotel/Studio Unit Details

Preferred Club Master Suite (Available beginning 12/23/17)
Hotel/Studio Unit Details

Over the pool Cabana Honeymoon (Available beginning...
Hotel/Studio Unit Details

Junior Suite - Deal of the Day (Non-Refundable)
Hotel/Studio Unit Details

What's to Love

Uber posh architecture. Sophisticated, ultra modern buildings with sleek lines. It's LA on the beach.

The ahh-some suites with private terraces or balconies - some with killer views of the hypnotic turquoise water. (Will be hard not to stare 24/7).

Epic, romantic moments like dining on the beach under the twinkling stars, the purring waves just inches away.

Sweet Junior swim-out suites - instant gratification for cooling off.

Secrets box for private room service delivery - you don't ever have to see a human if you don't want to.

Foodie Alert: there are featured chefs nearly every night who can whip up some wildly creative cuisine.

Losing all track of time at the spa with Purifying hydrotherapy and Swedish massage.

The Staff who makes you feel like family - everyone knows your name. (Better than "Cheers" - the liquor is top-shelf).

Breakfast in bed with mimosas. Nothing more need be said.

For birthdays, the champagne, cake and everyone at the resort singing "Happy Birthday" to you. Woot!

There's usually a waiter hovering & ready to take your drink order. Serious service goin' on here.

 

What We'd Change

While the beach is a little on the small side, it's so beautiful you can't help but be thankful for this little slice of heaven.

 

Why You Should Go

Just 20 minutes away from the airport so you'll be at the resort before you can say "margarita."

Upgrade to Preferred Club, get better rooms, a private pool, and exquisite desserts/fine liquors and more.

Go reef snorkeling at the world's second largest barrier reef. Boom.

You can play tennis, bocce ball or go on a scuba diving tour.

For something a little different, there's Euro-bungee. (You're like a human slingshot. It's a blast).

Get to pool by 9 a.m. to snag the floating chairs and mats in the pool.

You can swim out pretty far into the ocean before you are neck deep. But be careful!

Enjoy a complimentary round of golf at Grand Riviera Maya. Schwing.

It's Rainforest Alliance Certified so it's environmentally-friendly. Big kudos.

Snorkeling or kayaking out to the aahh-mazing coral reefs.

There are Hobie cats and sailing, too. Whatever floats your beach boat.

There's a special hospitality suite for changing into beach gear if you arrive and your room is not ready yet. They know you luv your beach.

Available Amenities

  • Tour Assistance
  • Car Rental Available
  • Beach
  • Conference Facilities ($)
  • Currency Exchange
  • Daily Maid Service
  • Dive Shop
  • Fitness/Exercise Room
  • Gift Shop
  • Jacuzzi
  • Kayaks
  • Scuba Certification ($)
  • Snorkeling
  • Swim-Up Bar(s)
  • Swimming Pool(s)
  • Tennis Court(s)
  • Sailing
  • Fishing
  • Ping Pong
  • Game Room
  • 9 Bars/Lounges
  • Darts
  • Bocce Ball
  • Porter/Bellhop
  • Shopping
  • Theater
  • 10 Restaurants
  • Elevators
  • Yoga
  • Spa Services ($)
  • Handicap Room Available
  • Wedding Services ($)
  • Dry Cleaning Services ($)
  • Business Services ($)
  • Beach Volleyball
  • Wireless Internet
  • Watersports Center ($)
  • Beach Towels
  • Loungers at Beach and Pool
  • Beauty Salon ($)
  • Euro-bungee
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Beach
  • Dive Shop(s)
  • Golf Course(s)
  • Medical Facilities
  • Parasailing
  • Sailing
  • Scuba Diving
  • Snorkeling
  • Water-Skiing
  • Windsurfing

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Secrets Silversands Riviera Cancun

Bahia de Petempich SM 12 MZ 31 Lote14-02

+52 99 81 93 1800

Hotel Description

Secrets Silversands Riviera Cancun: Simply Beachaliscious

Picture this: white boxy, clean architecture that rises before you. Behind you, a purr of waves - pure aqua, crystal clear water that is hugged by pillowy, perfect sand. The temperature is a perfect 72 degrees. Then, as you turn around to take in this view of heaven, you feel a soft breeze. Time to hit the beach? The bar? The spa? Seems every choice is better than the next. What to do? Nothing. It'll all be here tomorrow.

This Beach Bliss was designed with you in mind.

Secrets Silversands Riviera Cancun has everything you have ever wanted in an all-inclusive getaway, and so very much more. There's a name for all this awesome - Unlimited-Luxury®. Here's a snapshot of what you get:

  • Unlimited gourmet a la carte dining - nine gourmet restaurants (no reservations needed), plus a coffee bar for your requisite caffeine rush.
  • 24-hour room service - if you wake at 4:13 am and want something, you can get it.
  • Limitless international and domestic top-shelf spirits (applies to natural fruit juices and soft drinks, too. All you can drink).
  • Daily refreshed, complimentary mini-bar. You'll never be parched.
  • Nightly entertainment at the open-air theater - a live show every night. Get ready!
  • Pool and beach wait service. (Chilled beverages at your beck and call).
  • No wristbands. (You're not at a sleepaway camp).
  • No gratuities, unless you are so moved.
  • The Sip, Savor & See program lets you to wine/dine at sister properties including Dreams and Now.
  • Free Wi-Fi and Free International Calling with Unlimited Connectivity - mobile app that lets you stay connected, that is, if you want to.


DINING

Might want to flip a coin with all the nosh spots here. All nine are gourmand rock stars - International, Mexican, Pan-Asian, Seafood (two, but not surprising, you're near the ocean), Italian, French. Mediterranean and a fun snack bar. Let's not forget the adorable Coco Cafe for your morning Joe. At one stellar restaurant, you can dine 24-hours a day. Check with the front desk to see where you can grub day and night.

World Cafe
Type:
International
Hours: Breakfast - daily, 7am-11am; Lunch - daily, noon-3pm
Description: Dedicated to international cuisine with a variety of specialty items and classics.
Dress code: Casual

El Patio
Type:
Mexican
Hours: Daily, 6pm-11pm
Description: Savor Mexican a la carte cuisine in a traditional and authentic setting.
Dress code: Elegant casual. For men, long pants and collar shirts; dress shoes. For women, blouses, skirts, slacks or dresses; dress shoes.

Himitsu
Type: Pan-Asian
Hours: Daily, 6pm-11pm
Description: Specializing in a fusion of Pan-Asian and Oriental a la carte specialties with two teppanyaki tables and a sushi bar.
Dress code: Elegant casual. For men, long pants and collar shirts; dress shoes. For women, blouses, skirts, slacks or dresses; dress shoes.

Seaside Grill
Type: Seafood
Hours: Lunch - daily, noon-5pm; Dinner - daily, 6pm-11pm
Description: Located in the pool area with a stunning ocean view, serving a la carte grill specialties.
Dress code:
Casual for lunch. Elegant casual for dinner. Gentlemen are requested to wear long pants and a collared shirt.

Oceana
Type: Seafood
Hours: Lunch - daily, noon-5pm; Dinner - daily, 6pm-11pm
Description: Serves a la carte seafood specialties in a quiet, romantic and seaside setting.
Dress code: Casual at lunch. Casual elegance for dinner. Sneakers, tennis shoes or sandals; dress shirts with short sleeves and long pants required for men. No shorts, sleeveless shirts, t-shirts or flip-flops.

Portofino
Type: Italian
Hours: Daily, 6pm-11pm
Description: Italian a la carte cuisine. Open for dinner only.
Dress code: Elegant casual. For men, long pants and collar shirts; dress shoes. For women, blouses, skirts, slacks or dresses; dress shoes.

Bordeaux
Type: French
Hours: Daily, 6pm-11pm
Description: A la carte restaurant serving traditional French cuisine.
Dress code:
Elegant casual. For men, long pants and collar shirts; dress shoes. For women, blouses, skirts, slacks or dresses; dress shoes.

Ratatouille
Type: Mediterranean
Hours: Daily, 6pm-11pm
Description: A la carte Mediterranean cuisine in an elegant setting.
Dress code: Elegant casual. For men, long pants and collar shirts; dress shoes. For women, blouses, skirts, slacks or dresses; dress shoes.

Coco Cafe
Type:
Coffee Shop
Hours: Daily, 7am-11pm
Description: Great coffee shop serving gourmet drinks and pastries.
Dress code: Casual

Barefoot Grill
Type:
Snack bar
Hours: Daily, 11am-5pm
Description: A poolside snack bar serving a light lunch and drinks.
Dress code: Casual

All hours are subject to change.



BARS/NIGHTLIFE

Drinks on the beach. Life doesn't get much better than this. That's why there are eight rockin' places to imbibe: beachside, music lounge & sports bar, swim-up, lobby, theatre bar, pool bar, and outdoor lounge. Boom.

Rendezvous
Lobby bar. Daily, 10am-11pm.

Manatees
Swim-up bar. Daily, 10am-5pm.

Sugar Reef
Pool bar. Daily, 10am-5pm.

Barracuda
Beach bar. Daily 10am-11pm.

Veranda Bar
Serving cocktails and light refreshments complete with a large open-air sitting area. Daily, 10am-1am.

Showtime
Theater bar, open during the nightly live shows.

Desires
Contemporary music lounge and sports bar open. Daily, 6pm-1am.

Revive
Spa bar. Daily, 9am-8pm.

Bacanal
Wine cellar and pairing room.

Nightlife
The open-air theater features a different live show every night and offers bar service. Silversands also features Cinema under the stars.



BEACHES AND POOLS

Do you want to relax on a beautiful stretch of beach under a palapa with your favorite drink in hand? Dip into one of the eight pools that total an outrageous 43,000 square feet? (FYI: There's an infinity pool for Preferred members). Or check out to the 16-person outdoor Jacuzzi? Oh, you don't do groups? There's a smaller, more private one by the beach. Yes, anything you choose will be aahh-some.



SPORTS/ACTIVITIES

Water

  • Kayaks
  • Snorkeling
  • Hobie Cats
  • Pool Volleyball

For an additional charge:

  • Scuba classes
  • Motorized water sports
  • Fishing excursions

Land

  • Tennis
  • Euro-Bungee
  • Billiards
  • Volleyball
  • Ping-pong
  • Yoga

Golf
Secrets Silversands Riviera Cancun guests can enjoy a complimentary round of golf at Grand Coral Riviera Maya and El Tinto Golf Course at Cancun Country Club.

November 1, 2016 through April 30, 2017 and November 1 - April 30, 2018:

  • Premium Tee Time Supplement: $30 per person
  • Cart fee: $55 per person in a shared cart
  • Junior (under 18 years old): $40 per junior riding with an adult
  • Rider fee: $35 (includes access to the club areas)

Pricing from May 1 through October 31, 2016 and May 1 - October 31, 2017:

  • Premium Tee Time Supplement: $30 per person
  • Cart fee: $45 per person in a shared cart
  • Junior (under 18 years old): $40 per junior riding with an adult
  • Rider fee: $35 (includes access to the club areas)



INTERNET

Secrets Silversands offers Wi-Fi in all guestrooms and some public areas. It also offers a free mobile app that allows guests to stay connected to family and friends at the resort as well as the United States and Canada, without any cell phone roaming charges. The app offers access to social media, free app-to-app calling, resort info, local info and discounts, and even weather.

SPA SERVICES

The Secrets Spa by Pevonia consists 12,000 square feet of pure indulgence for an additional charge. Services include:
  • Massages
  • Couples massage
  • Body therapy room
  • Facials
  • Sauna
  • Hydrotherapy


WEDDING/HONEYMOON

Secrets Silversands Riviera Cancun offers a variety of wedding and honeymoon packages and services. Please contact the resort directly for more information.

CHILD CARE

This is an adult-only resort. No child care is available.

ADDITIONAL INFORMATION

Location
Secrets Silversands Riviera Cancun is located on the coast of the Yucatan Peninsula, 15 miles south of Cancun and about 20 minutes from the Cancun International Airport (CUN).

Check In/Check Out
Check-in: 3pm. check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Minimum Stay
A 3-night minimum stay is required for arrivals Mar 2-4, Mar 17-19, 2017 and May 4-7, 2017
A 5-night minimum stay is required for arrivals July 12-13, 2017.
A 6-night minimum stay is required for arrivals Dec 7-8, 2017.

Holy Week Policy
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

Resort Awards
2009-2013 AAA Five Diamond Award
2014 AAA Four Diamond Award
Rainforest Alliance Verified

Complimentary Green Fees Policy
From now until December 31, 2015, guests are able to enjoy one complimentary green fee per person, per day, at Grand Coral Riviera Maya golf course. The use of a golf cart is mandatory and there will be a charge per person in a shared cart. Guests choosing to play during premium tee times will also incur an additional fee. Tee times are subject to availability and additional restrictions apply. This offer is not valid when booking in any Deal of the Day, Super Saver, ROH or other promotional room category.



Deal of the Day Terms and Conditions
By booking the Deal of the Day room you are getting an even bigger discount on your vacation! Please note that by booking this room category we are unable to cancel or modify your hotel stay. Any changes or cancellations to the Deal of the Day room category will be assessed a 100% fee. No refund or credit will be issued for the hotel portion of your reservation.


All hours, fees, amenities, information and services are subject to change without notice.
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Need Assistance?

Call one of our U.S. based Beach Experts.

(800) 915-2322
7 Days a Week - 5am to 3am EST

All Riviera Maya Resorts