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Sandos Caracol Eco Resort

Mexico - Riviera Maya

Our Rating
4 Nights with Air from $509 All-Inclusive
Info Customer Reviews Questions & Answers

Looking for an excuse to tap into your wild side? Nothing says nature like waking up to the sounds of wildlife at Sandos ... More

Customer Rating 161 Reviews
Value
 
4.3
Service
 
4.1
Beaches & Pools
 
4.0
Dining Options
 
3.8
Room Comfort
 
3.8
4.1 out of 5
"We spent 14 days at the Sandos Caracol Eco-Resort & Spa.and were very happy with the resort and accomidations. The staff was excellent and willing to give over and above service." – Missp
181 out of 212 (85%) customers would recommend this product to a friend. Read All Reviews
Customer Rating 161 Reviews
Value
 
4.3
Service
 
4.1
Beaches & Pools
 
4.0
Dining Options
 
3.8
Room Comfort
 
3.8
4.1 out of 5
"We spent 14 days at the Sandos Caracol Eco-Resort & Spa.and were very happy with the resort and accomidations. The staff was excellent and willing to give over and above service." – Missp
181 out of 212 (85%) customers would recommend this product to a friend. Read All Reviews
The beach was as relaxing as our stay. Ohh la la the beach club The view from the beach! Everyday was something new ! jaquzzi tubs in the room!!!!! a view of the beach Picture Perfect Views MisTer Crab 24 hour buffet Just one of many delighful drinks!! Free!! great beds, cleaning service was great!!!!!! Shrimp cocktail on the beach. The beach we snorkeled from! The Romantic Boat Trip includes sparkling wine and chocolate covered strawberries. fun in the sun the rooms sand never gets hot!
All Customer Reviews
1-4 of 161 reviews. Sort by
February 11, 2012
Fantastic Family Resort!

My husband and I have been to the Mayan Riviera area a couple of times, but this was the first time with our almost 2-year-old son. We had a great time and would love to go back. The room was nice, clean, spacious, and maintained. The only problem we had was that we requested two double beds and instead got a king bed with a sofa. We requested extra sheets so we could make a bed on the sofa for our son, and it took 4 or 5 phone calls before the sheets arrived. They apologized profusely for the mix up/delay, and we didn't have any other issues. Other than that, the housekeeping staff did a good job (Thanks Rebeca!) and brought extra towels and water when we requested it. People always complain about the beds. No, they're not the softest, but they're just like every other bed in a resort in Mexico and they're definitely not that bad. We were in building 50. Don't let the map deceive you. The map makes it look worse than it is. It is a big resort, but it's not like it takes 10 minutes to walk from the last row of buildings to the lobby. It's about a 2 1/2 minute walk. Not bad at all. And if you take the path through the jungle, it's really quick. We carried our son pretty much everywhere if he was too tired to walk, and I can say it was harder to carry him through the airport than it was through the resort. Being in that last row of buildings is really no big deal because everything is within a short walk. This resort is fantastic for kids. Our son loved the Aqua Park. Even at his age/size, he was able to ride on every slide and just kept asking to go again. I have seen a few reviews complaining about the water being cold. It was a little on the cooler side, but definitely not cold. Once you're in the water for a minute, you don't notice it being cold. It's actually refreshing on a hot day. Our son didn't mind the temperature of the water. He was too busy having fun on the slides. I was a little surprised that there wasn't a zero-depth area, but it didn't seem to be a problem. Our son is a little on the smaller side for his age, and the water level was probably about at his ribs, but he didn't have trouble walking around in the water. The Kids Club is great too. We weren't interested in dropping our son off and leaving him, but if you have a child as young as ours, you can stay with them and watch them play. They had a a large play structure with slides, stuff to crawl through, and a ball pit, a bouncey house, a trampoline, XBox, foosball, air hockey, crayons and paper, and a movie theater. Our son had a blast in the bouncey house, trampoline, and ball pit. If you are interested in dropping your child off and leaving, I think it's pretty secure. There was a woman at the front counter signing kids in and out and locking the gate, and another woman walking around in the play area watching the kids. I wouldn't say there is a lot of supervision, but it's a pretty contained area and there are at least a couple of adults nearby. The eco aspect of the resort is neat. There are recycling bins everywhere and they appreciate you sorting your trash and using the recycling bins. They left a lot of the natural jungle and just built within it instead of leveling everything and just having concrete everywhere. So it's neat that you can take a little side path through the jungle to get back to your room. You can see where they grow herbs, and do their composting, and even where they have native bees. We saw deer, iguanas, raccoons, cats, parrots, and of course the donkeys in the center of the resort. It's a neat place for kids who like animals. The beach is nice and very big. We never had trouble finding chairs and didn't feel crowded. There was a volleyball net set up and there always seemed to be a game going. We bought a bucket and shovel set in the gift shop and our son had a blast playing on the beach, digging in the sand, and trying to chase the birds. The ocean was a little rough from the wind and just being on the east side (if you want calmer water, try Cozumel) but it was still fine for wading. The food was good. We didn't have trouble finding something we liked at every meal. With our little one, we didn't even try to do a la carte and instead just stuck with the buffets. I think our favorite was actually the Mexican buffet. They made fresh fajitas and were carving fresh meat for tacos all the time. It also wasn't as busy as the La Laguna International buffet, and was easier to get a table. We ate at the international buffet several times for breakfast and it was good too. The International buffet had some good dishes for lunch and dinner too. They made a fish with chipotle sauce that was fantastic. My husband did the omelete bar every day and it was fairly quick and he seemed to enjoy it. Our least favorite was the Italian restaurant. The information book in our room said the Italian restaurant was a buffet, but at night they converted it to a la carte so you had to have a reservation. We did try the buffet one day at lunch but it wasn't anything to write home about. Having tasted the milk in Mexico before and remembering that it tasted funny, I was a little concerned before we left about whether my son would drink it. So before we left I researched it and found that it is actually "ultra pasteurized." My son drank it, and I tasted it, and it was totally fine. It tastes a little creamier than skim or 1% milk in the USA which I think is what most people are used to. If you have little kids, you're probably used to tasting whole milk - that's what it tasted like to me. If you're concerned like I was, don't be. No issues there. The only complaint we had about the restaurants was the hours they were open. They didn't open for lunch until 12:30. That's a little late when you have a little one, especially when he has completely worn himself out playing and just wants to eat and take a nap. It would have been nice if the restaurants were open at 11:30 for lunch. Instead, we had to eat at the snack bar for lunch several times, or just let our little boy fall asleep and then eat late in the afternoon. The snack bar was good for burgers, hot dogs, french fries, nachos, and ice cream. The bars did a good job with drinks. There were enough bars that there was never a long wait. This was a fantastic resort for a family with small children. We're already thinking about going back next year and perhaps taking our nephew or friends with kids because there was just so much for kids to do. I highly recommend this resort.


30 of 30 found this helpful
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: Cheyenne, Wyoming
Age: 25-34
Travel: 1-2 trips/year

November 29, 2010
First time in Mexico

This was our first visit to Mexico. Overall, had a really enjoyable experience and made terrific family memories. We were impressed with Sandos. Loved our welcome of being greeting with nice drinks as we exited our taxi. All staff were very friendly and the service was fantastic. Loved our room as well as the eco-friendly portion of the resort. Loved the trails to get to our room and all around the resort. Loved the animals found in nature on the resort. Loved the beach. Did not have any trouble ever getting a lounge chair. I was glad to see the sand whales. They protect the beach from erosion, and gave a boundary for how far out to swim. I felt safer with my kids in the water because of them. However, we did want to go kayaking and we tried. They had so many rocks by the kayaks that we could not navigate around them. Next time we will bring water shoes. In the begining, we loved all of the food and staying at an all inclusive resort - a first for us. However, after a few days it would have been nice to have more of a selection. The mexican restaurant was being renovated so it was closed. Had that been open, it may have been enough of a change. Loved the shows and mexican night on the paths in the center of the resort. Did not enjoy the welcome breakfast and would recommend skipping it. It is just a timeshare ploy. Overall we loved the experience and will definitely return to Mexico. We would also be glad to return to this resort.


11 of 11 found this helpful
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Overall Rating: 4
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
4.0
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From: Iowa
Age: 45-54

March 28, 2013
NIce but

Ok, SO I am not that picky and I want to say at the outset that in many respects this resort is beautiful. I will give you the positive and the negatives from of course my opinion. We booked this for our 30th anniversary and I think paid to much for sure for what we received. We stayed 14 nights and out of 14 nights 5 we did NOT have any HOT water! Now I think that is one thing that is just not acceptable when I paid $4500 for this trip! It was really awful to come back from the beach and you have to take a cold shower then go out to eat still feeling grimy. I paid for an upgrade at the hotel and the upgrade was not worth it either, they gave us a room that was outdated with a Jacuzzi tub that did not work and kept turning on and off all night long for 3 nights before someone came to fix it, We were locked out of room late one night and they said they would send someone to get us in NOPE we had other guests help us get in through the glass doors the only way then my husband fixed it himself The beds are very hard but were clean and done nicely by the maid every day. The cleanliness was well done to. The ground are beautiful jungle setting and I think they are achieving that feeling really well,and mostly taken care of except our building it was pretty scraggy and another one that we passed in another area. Otherwise well done. There are no places to eat on the beach so if you were hungry you had to walk back into the front area of the resort to get food which I think is poor planning and use of the place as there IS a restaurant right on the beach only used in the evenings. The only place serving snacks was the elite club side which was good but the SAME everyday, so after 7 days straight of eating the same snacks it was getting really boring and we wished we had only stayed a week here them moved to another place. The shows were pretty good especially the Mayan one! I thought they did a great job on those and was very impressed. The restaurants were very good. The beach was very nice I loved the palm trees! The ocean was not so great BUT if you bring water shoes and a snorkel mask with you there is some good snorkeling on clam mornings beyond the berm and we enjoyed that but you have to get up early as the winds really start to pick up about 8:30am and on. The ocean was beautiful just rough. The service was very good everywhere except the front desk was so slow at check-in and they try to sucker you in to a vacation club right when you get there DON'T go with anyone if you don"t want to deal with this just tell them no you want to go to your room. That was so annoying. The spa services were VERY OVERPRICED and we went to a wonderful place on the beach just around the corner from the elite club side for our services which were GREAT! and we had full body massages for $30!!! We went 3 times and they did a great job. They wear BLUE uniforms and you can't miss them the name of the place is azulrenava on the beach the do many spa treatments for a fraction of the resort prices and I love having stuff done on the beach! So neat. So I love mexico and we will be back. Would I go again to this resort? Probably not unless it was alot better pricing and I would never go again for 14 nights. Was it beautiful YES! I would say so, So for a week away you'll probably be happy if you don't mind not having hot water once awhile oh and I forgot! electricity was often out to. It was truly weird to me for such a huge place! that is seems to be raking in the money as it was loaded with people. All in all it was an interesting vacation and we still had a good time despite those things because we wanted to have a good time! If you are a drinker they were not stingy on the drinks always offering you more and more. Hope this helps you so you have no surprises :)


9 of 9 found this helpful
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Overall Rating: 4
Value
 
3.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
3.0
Room Comfort
 
2.0
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From: Vermont
Age: 45-54
Travel: 3-6 trips/year

November 11, 2012
Stayed Oct. 27-Nov. 1, 2012

Overall, Sandos is an AMAZING resort, especially if you want to be around nature as there are animals everywhere and I loved that! We got an excellent deal on CC and stayed in a Jr. Jacuzzi Suite Penthouse in the Select Club area. I recommend upgrading to Select Club because you get access to a private, adults only pool and restaurant, and a section on the beach with comfy beds! Overall food was great. We were not as impressed by the ala-carte restaurants as we were with the buffets. In the restaurants, you get one entree and one side usually and that's it. You can't get like 3 apps for a meal instead or anything. Asian Restaurant needs to have REAL sushi, we were not impressed with california rolls. Italian Restaurant was very good! But again, the buffet was our favorite due to the variety and that you can go back for seconds. This gave us the option to try different things and we liked that. Our room was AMAZING and quite and private. We overlooked the adults-only pool and were on the top (third floor). Stairs were not fun, but well worth it to keep this place eco-friendly. We got tricked into going to the timeshare presentation. NOT WORTH it! They say 90 minutes but they mean 3-4 hours! We were promised a rental car with FULL insurance coverage for 1 day and when we were finally done with the presentation, not only was it too late to do most of what we had planned for the day, but the rental car place said they didn't even offer full coverage. Sandos ended up giving us a measely $100 bucks instead for our time, but made ME run all the way across the grounds to "exchange" my gift. This barely covered our cab fare for the day and we were not pleased. Also, they are super nice on the tour and during the presentation, but when they get you to the sales table expect to be pressured. They said at the beginning that if we like it, good and if not, no worries we say goodbye and shake hands. Not the case. After we made it clear we did not want to buy, he was rude and cold to us. And left us on the completely other side of the resort, lost. We had to ask like 3 people how to get back towards our rooms. So, yeah...stay away from the timeshare presentation and you're all good. Besides, the Royal Elite rooms may be ocean front, but they're all by the loud pool with NO privacy. We liked our room MUCH better. Other than this, the bartenders and room attendants were great. Towels were always replaced and the fridge restocked every other day. We loved the towel art as well on our bed each day! The grounds are so beaufitul especially the cenote and they even have small Mayan ruins that you can go see via bikes that you can borrow for free near the front lobby. There are a ton of raccoons and caotis near the center main snack bar, and we get it that they are around because they want food. I didn't like seeing little brat kids chasing them or yelling at them nor did we like seeing employees clapping loudly to scare them away. To us, (even though a racoon stole our hotdog lol) they were to be expected and even welcomed. They are part of nature which this resort is literally built around so we enjoyed seeing them up close. Scaring them away just made me feel bad and I didn't like seeing people do it. Also, they have cats on the ground and one day we saw one who looked very old, had ticks and mites and looked like he had puncture wounds on both of his sides. Would be nice if they gave these animals MEDICAL CARE but no one seemed to notice him much...very sad. They have a gift shop and vendors various nights, but they are very overpriced. If you plan to go to Chichen Itza or Coba or Tulum, save your money for there as things are the same but much cheaper at the ruins. Also, get a massage on the beach near the Select Club chairs, only $35 for an hour as opposed to the overpriced Spa (which IS lovely, just too expensive). The beach was amazing at Sandos. A little rocky, but if you have watershoes on you are good to go. We saw lots of cool fish and the sand is so clean and soft. We would come back in a heartbeat even though there were a few negatives about our experience. The good surely outweighed the bad and we plan to go back soon!


11 of 12 found this helpful
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Overall Rating: 4
Value
 
5.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
3.0
Room Comfort
 
5.0
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From: Downers Grove, IL
Age: 25-34
Travel: 1-2 trips/year

Room Information

Ever seen a spider monkey on your balcony? Or a bushy-tailed coati just outside your door? The 956 guestrooms and junior suites at Sandos Caracol Eco Resort are situated in 3-story buildings among the property's lush jungle. Each room has amenities that include cable TV, mini bar, a private balcony or terrace, and many other comforts.

Room Details

Standard Room
Hotel/Studio Unit Details

Select Club Superior Room (Adults-Only)
Hotel/Studio Unit Details

Deluxe Room
Hotel/Studio Unit Details

Select Club Deluxe Room (Adults-Only)
Hotel/Studio Unit Details

Eco Family Suite (Available beginning Dec 24, 2017)
Hotel/Studio Unit Details

What's to Love

The Xcalacoco Experience includes 80 eco activities and Mayan traditions with wild animals roaming the resort, while the water park has 29 waterslides for kids and adults alike.
 

What We'd Change

The grounds are pretty big, so there's a lot of walking involved. But that means you have a better chance of spotting the wildlife in the surrounding ecosystem!

 

Why You Should Go

Sandos Caracol Eco Resort has something for every vacationer: nature activities, a water park, a white sand beach and an adults only section with its own pool and beach club.

Available Amenities

  • Tour Assistance
  • Beach
  • Volleyball
  • Babysitting/Child Care ($)
  • Children's Activities
  • Children's Pool
  • Concierge Services
  • Cribs Available on Request
  • Currency Exchange
  • Daily Maid Service
  • Fitness/Exercise Room
  • Jacuzzi
  • Kids Club
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Snorkeling
  • Swimming Pool(s)
  • Tennis Court(s)
  • Scuba Diving ($)
  • Aerobics
  • 24 Hour Front Desk
  • 24 Hour All-Inclusive
  • Sauna
  • Poolside Bar
  • Steam Room
  • Parking
  • Safe Deposit Box
  • Water Polo
  • Bicycles
  • Billiards
  • Darts
  • Bocce Ball
  • 8 Restaurants
  • Porter/Bellhop
  • Nightclub
  • Catering
  • Massage ($)
  • Theater
  • 10 Bars/Lounges
  • Audio-Visual Equipment ($)
  • Spa ($)
  • Beach Towels
  • Wedding Services ($)
  • Dry Cleaning Services ($)
  • Business Services ($)
  • Boogie Boarding
  • Wireless Internet
  • Tour Desk
  • Watersports Center ($)
  • Handicap Rooms (on request)
  • Honeymoon Packages
  • Car Rental Available ($)
  • Dive Shop ($)
  • Gift Shop ($)
  • Fishing ($)
  • Non-Smoking
  • Business Center


Nearby Excursions & Attractions

  • Beach
  • Fishing
  • Golf Course(s)
  • Hiking/Biking Trails
  • Horseback Riding
  • Marina
  • Mayan Ruins
  • Medical Facilities
  • Motor Boat Rentals
  • Parasailing
  • Scooter/Moped Rental
  • Scuba Diving
  • Shopping
  • Water-Skiing

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Sandos Caracol Eco Resort

Carretera Cancun, Chetumal, Km 295

+98 48 73 4444

Hotel Description

Sandos Caracol Eco Resort: All Inclusive Fun for Families and Adults

Looking for an excuse to tap into your wild side? Nothing says nature like waking up to the sounds of wildlife at Sandos Caracol Eco Resort in Playa del Carmen. Built around a natural ecosystem, the resort's dedication to low impact on its environment means the monkeys and tropical birds are right outside the door. Kids love it! Children are a definite priority at Sandos Caracol, which offers a Kids Club for games and crafts, and an exciting program for teens. Topping it off, everyone is sure to love the water park with 29 water slides and wet-and-wild fun for kids, teens and grown-ups.

Set on the warm white sands of Playa del Carmen, the resort is home to crystal clear cenotes, mangrove forests and lush jungle. The hotel's Xcalacoco Experience includes a daily program of thrilling eco activities like floating along a river through the mangrove, swimming in the central cenote, Mayan cooking lessons, jungle survival skills and more, in addition to nighttime Mayan shows in stunning outdoor locations.

The All Inclusive plan at Sandos Caracol lets you indulge in an extensive list of restaurants and bars scattered throughout the resort. Grab a margarita at the swim-up bar, indulge in midnight cravings at the 24-hour snack bar, feast on mouthwatering surf and turf options at Los Lirios Steak and Fish Club, and try delicious eco cuisine at the beachfront Salvia restaurant. During the day, choose between the secluded chill-out pool and the exciting main pool with kids area, and visit the theater in the evenings for nighttime shows.

Couples just love the Select Club Adults Only section (ages 18 and up) set in a secluded part of the resort, featuring a beautiful pool and jacuzzi area as well as an exclusive beach area and beach club with extra amenities. Take the luxury to the next level with a visit to Spa Sandos, featuring a hydrotherapy area for adults and a fitness center, both part of the All Inclusive plan, as well as soothing massages, rejuvenating body treatments and a traditional Mayan temazcal ceremony.

This hotel is All-Inclusive.
Features include:

  • All meals, snacks and dinner
  • Unlimited domestic beer, soft drinks, house wine and domestic and international cocktails
  • Daily activities program
  • Taxes and service charges


DINING

This hotel includes unlimited food and drinks, but some dining restrictions may apply. Please check with the front desk for details.

La Laguna
Type:
International
Hours: Breakfast - daily, 7am-11am; Lunch - daily, 12:30pm-4pm; Dinner - daily, 6pm-11pm
Description:
Main Restaurant, serving an international buffet.
Dress code: Casual. Swimwear must be dry and covered. Shoes/sandals and shirt are required.

Las Mascaras
Type: Mexican
Hours: Daily, 6pm-11pm
Description: Mexican buffet, open for dinner only.
Dress code: Casual. Swimwear must be dry and covered. Shoes/sandals and shirt are required.

La Riviera
Type: Mediterranean
Hours: Daily, 5:30pm-11pm
Description: A la carte restaurant serving Mediterranean specialties.
Dress code: Casual elegance. Dress shorts are allowed. No swim wear, tops or bare feet are allowed in the restaurant.

Fogo do Brazil
Type:
Brazilian Rodizio
Hours: Daily, 5:30pm-11pm
Description: Brazilian a la carte restaurant.

El Templo
Type: Japanese Teppanyaki
Hours: Daily, 5:30pm-11pm
Description: Japanese Teppanyaki tables, with show cooking. Reservations are required.

Los Lirios
Type: Steak and Seafood
Hours: Daily, 5:30pm-11pm
Description: Featuring a la carte service, with surf and turf specialties.

La Toscana
Type: Italian
Hours: Breakfast - daily, 7am-11am; Lunch - daily, 12:30pm-4pm
Description: A la carte service featuring Italian specialties for dinner.

Salvia
Type: Vegan
Hours: Daily, 5:30pm-11pm
Description: Featuring a la carte service, with vegetable specialties.

Dress code for the restuarants: Casual elegance. Dress shorts are allowed. No swim wear, tops or bare feet are allowed in the restaurant.

All hours are subject to change.



BARS/NIGHTLIFE

L'Elefant
Daily, 7am-midnight.

El Mangler
Daily, 10am-midnight.

El Nido
Drinks, 24-hours; Snacks,10:30am-7pm.

El Mapache
Daily, 6pm-midnight.

Beach Bar
Daily, 10:30am-6pm.

La Tortuga
Daily, 10:30am-6pm.

Sirena
Daily, 10:30am-6pm.

Iguana
Daily, 10:30am-6pm.

Theatre Bar
Daily, 6pm-11pm

Los Lirios
Disco bar (18+). Daily, 11pm-2am.



BEACH

Sandos Caracol Eco Resort is located on a beautiful stretch of white-sand beach in Riviera Maya. Lounge chairs and palapas are provided on the beach, and there are two beach bars, one for all guests and one in the exclusive Select Club adult-only area of the beach.

POOLS

Find your spot in the sun at one of the resort's glistening blue pools - one for Select Club Adults only, one chill out pool, one activities pool (with a separate children's area) and a splashing water park for children and adults with 29 fun water slides and water games. The Jacuzzi is only for adults (18+).

SPORTS/ACTIVITIES

Water

  • Introductory diving lessons (once per stay)
  • Snorkeling (one hour per day)
  • Kayaking
  • Hobie Cats
  • Boogie Boarding

For an additional charge:

  • Scuba diving
  • Snorkeling tours
  • Fishing trips
  • Jet skis
  • Parasailing
Land
  • Fitness Center (18+)
  • Darts
  • Billiards
  • Football
  • Beach volleyball
  • Tennis
  • Bicycles

Golf
Golf is available at the nearby Grand Coral Golf Club, Nick Price's most golfer-friendly creation, featuring 18 holes, a par 71 and 7,043 yds. It offers a modern Club House and exclusive Beach Club. Grand Coral's cutting-edge Playa del Carmen golf course preserves the environment of the area.



INTERNET

Sandos Caracol Eco-Resort offers complimentary Wi-Fi access in common areas of the resort.

SPA SERVICES

The 6,561-sq-ft Playa del Carmen Spa offers sixteen luxury treatment rooms that feature saunas, a steam bath and hydrotherapy facilities that are ready to leave you relaxed and recharged. The following treatments are available for an additional cost:
  • Massages
  • Facials
  • Beauty salon
  • Sauna & Jacuzzi (18+)


WEDDING SERVICES

Sandos Caracol offers wedding services. Please contact the front desk directly.

CHILD CARE

Eco Activities for Kids: We focus on teaching our children to live in harmony with nature, and to take care of the environment. We offer a variety of activities designed to help children interact with our native animals and plants.
Kids Club fully equipped with video games, jungle gym, trampoline, and a mini movie theatre, with fully supervised activities program such as: children's pool, games and arts & crafts and mini disco. For children 4-12 years old. Open 10am-10pm.
Baby Club for the ages 2-3 years is open 10am-1pm and 3pm-6pm.
Teens Activities for 13-17 years old with assistance of our animation and sports team. Music, pool tables, table tennis, foosball, beach soccer, volleyball, seven brand new water slides, among others. Schedule times may vary according to weekly program.



ADDITIONAL INFORMATION

Location
Sandos Caracol Eco-Resort is located on the Mayan Riviera, 45 minutes from Cancun International Airport (CUN) and just 15 minutes from Playa del Carmen.

Minimum Stay Requirements
A 5-night minimum stay is required for travel Dec 28, 2016-Jan 1, 2017 and April 13, 2017-April 15, 2017 <

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation. Minimum check-in age is 18.

Rainforest Alliance
Sandos Caracol Eco Resort is a Rainforest Alliance CERTIFIED hotel.
Green Initiatives include: "Pack for a Purpose" (donations to local schools) and "Animal Keepers", where guests can helo the onsite Vet take care of local wildlife and rescue animals.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

Resort Update
Sandos Caracol Eco Resort has advised that the slides for smaller children (max height of 3 feet 7 inches) in the water park will be closed for preventative maintenance from September 25-October 7, 2017. The maintenance work will take place from 9am to 6pm Monday through Saturday and guestrooms should remain unaffected.

Sandos Caracol has advised that they will be carrying out maintenance work on their main pool. In order to provide partial access to the main pool, they will execute these works in 2 phases so that one half of the main pool will always remains accessible.

Phase 1: Pool maintenance will take place from the swim up bar up to room building #5 starting October 16th until November 12th 2017 included. The remainder of the pool remains accessible. Additional F&B options will be offered around the open half of the pool.

Phase 2: Pool maintenance will take place from building #5 up to the most southern end of the pool starting November 13th until December 10th 2017 included. The remainder of the pool, including the swim up bar, will remain accessible.

Please note, guests will still continue to enjoy all other facilities and services the hotel offers. Sandos Caracol has a wide array of both natural as well as man-made swimming areas available for the entire family.

Environmental Levy Fee
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective September 1, 2017. Hotels will collect 20 Mexican pesos per room per day on check out; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor. Thank you and enjoy your visit.



All hours, fees, amenities, information and services are subject to change without notice.
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