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Hotel Marina El Cid Spa & Beach Resort

Mexico - Riviera Maya

Our Rating
4 Nights with Air from $579 All-Inclusive
Info Customer Reviews Questions & Answers

If you've been seeing white-sands, swaying palm trees and blue water instead of traffic jams, cramped cubicles and mind ... More

Customer Rating 218 Reviews
Value
 
4.4
Service
 
4.4
Beaches & Pools
 
4.2
Dining Options
 
3.7
Room Comfort
 
4.1
4.2 out of 5
"Enjoyable in every way. Beach is a little rocky. A good value." – Quik67
231 out of 269 (86%) customers would recommend this product to a friend. Read All Reviews
Customer Rating 218 Reviews
Value
 
4.4
Service
 
4.4
Beaches & Pools
 
4.2
Dining Options
 
3.7
Room Comfort
 
4.1
4.2 out of 5
"Enjoyable in every way. Beach is a little rocky. A good value." – Quik67
231 out of 269 (86%) customers would recommend this product to a friend. Read All Reviews
view from our room Pool Slide and Cliff Jump Beach at El Cid Beach Catamaran From the pier View from teh room The lobby bar view from our bacony feet in the white sand Building 15 4th floor beach front view Pool Area No special occasion, just great service. one of the many pools Looking at the way the rooms are set up, there will never be a room w/o a view of the ocean. Very nice. Building 15 first floor view Beach View El Cid Resort Beach view from our room Relaxing Bar & Lounge Mexican night (wednesdays) Cesar took this! towel sculptures view from our balcony
All Customer Reviews
1-4 of 218 reviews. Sort by
December 21, 2012
Amazing Resort with Great Value

We stayed at the El Cid for 5 days in November. For the price that it cost to stay there, it was an amazing experience. If you have the option to upgrade to the Platinum Club, I highly recommend it. We are in our late 20s and were there celebrating our wedding anniversary and did not take our child with us. This resort is kid friendly but there were no complaints from us staying without children. Around the pool slide and cliff jump (which is great by the way) they tend to crowd but not too terrible when we were there. We upgraded prior to our arrival and the experience was great. The bellboys held our bags and took us in to the Platinum Lounge for private check in. There are time share reps at the resort but we met with one for 5 minutes to explain the layout of the resort and we were never pressured to take a tour or buy anything. We stayed in building 14 and our view could not have been better. It overlooked the ocean and the adult Jacuzzi. The staff at this resort was amazing. They went above and beyond my expectations of this resort for the amount it cost to stay there. Anything that we requested, they took care of immediately. In the afternoons/evenings, make sure that you see Francisco at the pool bar. He makes the best drinks on the whole resort. They have different theme restaurants (thai Mediterranean, Seafood, Mexican, and the buffet). We ate at the seafood restaurant and were pleased with the selection. The buffet changed their menu daily and on Mexican night, I suggest that you eat at the buffet as opposed to the Mexican restaurant because their menu is more expansive. They have different activities planned for each night as well. We attended the fire show and the Mexican show. The fire show was our favorite of the entire trip. Other activities that were available such as windsurfing or kayaking are on the beach. When we saw the reps, they asked us once and never asked again. I never felt pressured by them at all. They allow different local merchants on the property on certain days to sell their gifts. You can barter with them for a better price and they are a little pushy but nowhere near the time share reps. From what I saw with the time share reps, they will take you on a tour of the WHOLE resort and can eat up a few hours of your time, from what I was told. The beach does collect seaweed but the staff is out there every morning cleaning it up. The ocean is VERY rocky! I didn’t take warning to the previous posts and went swimming in the ocean and the rocks are pretty bad. If you plan to go past knee deep, BRING WATERSHOES! All in all for the value that we paid for this, we were EXTREMELY happy with the trip. We wished we stayed longer. Do not let the price of this resort think you are getting cheated because we would stay there again in a heartbeat!

Pool Slide and Cliff Jump Beach View
84 of 86 found this helpful
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Overall Rating: 5
Value
 
5.0
Service
 
4.0
Beaches & Pools
 
3.0
Dining Options
 
4.0
Room Comfort
 
4.0
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Top 100 Contributor
From: Bloomington, IL
Age: 25-34
Travel: 1-2 trips/year

March 8, 2012
Awesome Vacation @ El Cid

Beautiful, Fun, and can't wait to go back. We just loved this place. One of the best "Bang-for-the-buck" vacation's we ever had. Great place for singles, pairs. or if you have children. Everything is close by, and easy to find. The food no matter where we ate was outstanding, and the service was excellent as far as we were concerned. We always felt safe no matter where we walked. All-in-all it was a very relaxing vacation. Cheap Caribbean took excellent care of us on the trip down and back. Thank You Cheap Caribbean!!!! Thank You Hotel Marina El Cid for making our stay so enjoyable!. We will tell our family and friends how highly recommended you are. WE WILL BE BACK!.


47 of 49 found this helpful
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
4.0
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Top 500 Contributor
From: ROCHESTER, NY
Age: Over 65
Travel: 1-2 trips/year

January 4, 2012
El Cid is not a place to go to Relax

Relax is not the word for El Cid. 1st off customer service just isnt there. I had contacted Cheap Caribbean to ask for requests for adjoining rooms (2 adults and 3 children) and rooms away from building 19 (has a bug problem). Cheap Caribbean did just that...in SEPTEMBER! The first thing the front desk told me was that we were in building 19 and not adjoining. I asked how? "We dont have to honor requests!" Was the response. That really just starts the customer service for the week. PLEASE PLEASE dont let anyone pull you over at the airport to talk about tours!!! They are trying to get you to sign up for the El CId "Vacation Club"! We didnt know better and wasted Mon and Tuesday trying to stay away from the front staff who constantly tracked us down at the front of the building when we came up to the desk, or to eat. THEY EVEN CALLED OUR ROOM! Because NO ONE would help tell me how to set up dinners at the restuarants (reservation only) with out attending the "Vacation Club" deal, we went. They promised 1 hour and 1/2. AND specials on tours!! What a racket...4 hours later, I told them I had to go, my 3 children had had enough and THEN after 3 more sales men asking for $79,900 from us, they gave us the tours....the bargain tours!!! PLEASE make sure if you do this you ask for the tour to Xichen and VALLADOLID (this tour is from 8 till 5 pm) the tour we got was the bargain one, NO Valladolid and TERRIBLE lunch and we were gone from 7 am to 10 pm (you have to drop everyone off first, since ElCid is away from EVERYTHING!) Just dont even do it! PLEASE The walls are paper thin, I MEAN paper thin. You can hear EVERYTHING your neighbor says and does! The front desk was rude when I called about the refrigerators not filled each day. OH, remember NO ADJOINING ROOMS! PLUS, they gave us 2 rooms with 1 king size bed EACH room. So, my 16, 13 and 1 had to sleep in 1 bed! for 7 days. I asked for a cot and they never showed up...we searched the building and found one and got it to our room, NO PILLOWS, NO Blanket. Had to call twice to get those to show up! This is my 3rd trip with Cheap Caribbean. We have been to St Kitts, and St Lucia and I was SO Disappointed with this place. PLEASE DONT WASTE Your money. Until they can separate the Vacation Club from the hotel experience and stop pressuring people to buy (really $79,900 asked from us!) and figure out a way to provide some customer service and OH YES< THE FOOD IS AWFUL! El Cid just isnt any good. ALSO< we purchased our package with the Mega Bonus from Cheap Caribbean. El Cid NEVER provided the items to us nor offered too. I dont know what vendors you had on your sheet, but their information is NOT being provided to El Cid customers. Cheal Caribbean might want to ask about that!


59 of 65 found this helpful
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Overall Rating: 2
Value
 
2.0
Service
 
2.0
Beaches & Pools
 
3.0
Dining Options
 
1.0
Room Comfort
 
2.0
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From: Florida
Age: 45-54
Travel: 7+ trips/year

March 5, 2012
We'll be back

Marina El Cid was everything we expected and more. The staff was outstanding with no exceptions. The pool area with the cliff jumping was phenomonal. Our room was top notch (One bedroom suite). The buffet restaurants for breakfast and lunch were outstanding with a wide variety of choices with a nod to the Mexican restaurant by the pool. For dinner, the Mexican restaurant by the pool was so so, the Mediterranean restaurant was good and the Seafood restaurant was very good. One suggestion I would have would be to make the Mexican restaurant buffet at dinner so that there are 2 non reservation choices. The beach was great but there were a lot of rocks in the water so make sure you bring your water shoes. It was our first trip to Mexico. We will definitely go back. It will definitely be to the Riviera Maya again and it will definitely be to Marina El Cid. I wouldn't dare take a chance on a different resort when we've found a place so special. An extra special kudos to the activity staff. They went the extra mile and made this vacation one my kids will never forget. I won't try to mention names because I know I'll forget someone.


16 of 16 found this helpful
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: Concord, NH
Age: 45-54
Travel: 1-2 trips/year

Room Information

Hotel Marina El Cid Resort features 350 guest suites located on five floors. All rooms have a balcony or terrace featuring ocean, pool, or garden view, as well as minibars and complimentary bottled water. Marble-appointed bathrooms include make-up mirrors. Room service is available 24 hours a day.

Room Details

Luxury Room
Hotel/Studio Unit Details

Junior Suite
Hotel/Studio Unit Details

Family Room
Hotel/Studio Unit Details

Junior Suite Platinum Room
Hotel/Studio Unit Details

What's to Love

To get into the island groove, spend the day by the enormous pool and your evening at one of Hotel Marina El Cid Resort's many shows or classy bars.

 

What We'd Change

Hotel Marina El Cid Resort is located between Cancun and Playa del Carmen, so it's a good thing that there's plenty to do at this resort!

 

Why You Should Go

Though the resort is close to a wide variety of local hotspots, like Puerto Morelos, Cancun and Playa del Carmen, it is a quieter, relaxing resort.

Available Amenities

  • Tour Assistance
  • Car Rental Available
  • Bar/Lounge
  • Beach
  • Business Center ($)
  • Cable/Satellite TV
  • Babysitting/Child Care ($)
  • Children's Activities
  • Children's Pool
  • Concierge Services
  • Cribs Available on Request
  • Currency Exchange
  • Daily Maid Service
  • Dive Shop
  • Fitness/Exercise Room
  • Gift Shop
  • Jacuzzi
  • Kayaks
  • Kids Club
  • Scuba Certification ($)
  • Swim-Up Bar(s)
  • Pool Bar
  • Internet Access ($)
  • Tennis Court(s)
  • Windsurfing
  • Sailing
  • Fishing
  • Aerobics
  • 4 Restaurants
  • 4 Bars/Lounges
  • Porter/Bellhop
  • Multilingual Staff
  • Massage ($)
  • Marina
  • Elevators
  • Audio-Visual Equipment ($)
  • Laundry Facilities
  • Beach Towels
  • Handicap Room Available
  • 24 Hour Room Service
  • Sauna ($)
  • Pillow Menu
  • Boogie Boarding
  • Honeymoon Packages ($)
  • Convenience Store ($)
  • Wireless Internet Access ($)
  • Travel Agency
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Beach
  • Deep-Sea Fishing
  • Dining
  • Dive Shop(s)
  • Golf Course(s)
  • Helicopter/Airplane Rides
  • Mayan Ruins
  • Medical Facilities
  • Motor Boat Rentals
  • Nightlife
  • Parasailing
  • Scooter/Moped Rental
  • Scuba Diving
  • Shopping
  • Snorkeling
  • Water-Skiing
  • Watersports Rentals
  • Windsurfing

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Hotel Marina El Cid Spa & Beach Resort

Blvd El Cid Unidad 15

+52 99 88 72 89 99

Hotel Description

Hotel Marina El Cid Resort: Experience All-Inclusive Luxury

If you've been seeing white-sands, swaying palm trees and blue water instead of traffic jams, cramped cubicles and mindless sitcoms, you know it's time for a vacation. Choose Hotel Marina El Cid in Riviera Maya, where you'll find those palm trees and blue ocean, as well as warm breezes and a private beach of lovely white sand ready for you to ease your restless mind.

This all-inclusive, oceanfront resort, less than 20 minutes from Cancun International Airport, overlooks Puerto Morelos National Reef Park on the Mayan Riviera, just a hop, skip and a jump from the charming fishing village of Puerto Morelos. Scuba divers and snorkelers can explore the off-shore reef that ranks as the second-largest in the world, while the water lovers find their sanctuary in the heated infinity pool or the 22,000-sq-ft, free-form pool, complete with a swim-up bar, cascading waterfalls, and in-water lounge chairs. A designated children's area hosts a network of waterslides to keep the kids happy, while the adult-only section features a spa tub, sun deck, and a Jacuzzi bar-and-massage area.

But to find the essence of relaxation, go no further than Scaramanga Bar and Lounge, where you can enjoy all-inclusive cocktails while swaying in rope hammocks or lying on plush mattresses on the warm sand. Visit Hacienda Arrecife, poolside, for classic Mexican dishes and 100-plus brands of tequila to keep you palate wet. If you are hankering for something a little different, wander into El Alcazar for gourmet Mediterranean fare, where an extensive wine cellar and delicacies, such as duck breast and beef filet prove irresistible.

Complete your daytime adventure with a dolphin swim before returning to your exquisite Junior Suite, with an ocean, garden or pool view, where you'll find yourself surrounded by contemporary decor and a mild Mediterranean palette of warm colors. Or, if your energy still abounds, just stop by for a change of clothes before taking to the Lobby Bar Cafe & Lounge for a night of live music.

This hotel is All-Inclusive.
Features include:

  • Buffet and a la carte meals
  • All domestic and imported beverages
  • Nightly entertainment and/or theme shows.
  • Daytime pool and beach activities.
  • Kid's club
  • Taxes and gratuities.


DINING

This hotel includes unlimited food and drinks, but some dining restrictions may apply. Please check with the front desk for details.

El Alcazar
Type: Mediterranean
Hours: Daily, 6pm-11pm
Description: Mediterranean gourmet and alfresco dining on the terrace. Reservations are required.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Hacienda Arrecife
Type:
Mexican
Hours: Open daily; Dinner - daily, 6:30pm-10:30pm
Description: Casual, poolside restaurant with spectacular ocean views, serving a buffet of fresh Mexican cuisine for breakfast and lunch and a la carte specialties for dinner. More than 100 tequilas available. Reservations are required for dinner.

La Marina
Type:
Seafood
Hours: Daily, 6pm-10pm
Description: Fresh seafood and stunning sunset views with yachts from around the world. Reservations are required.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Alhambra
Type: International
Hours: Open Daily
Description: Offering international buffet fare in a casual setting. The restaurant presents a wide variety of food and a different theme every day of the week.

Trattoria D'Gulio Cucina Italiana
Type: Italian
Hours: Open Daily
Description: Offers a delicious breakfast buffet in the morning and a la carte style gourmet Italian dining for dinner. Enjoy delicious authentic Italian dishes with an extensive selection of over 50 wines from Italy. Reservations are required for dinner.

All hours are subject to change.



BARS/NIGHTLIFE

Lobby Bar
Cafe and lounge. Daily, 7am-1am.

Macondo Bar
Ocean deck bar. Open daily.

Swim-Up Bar
Premium-brand beverages in the pool. Daily, 9am-5pm.

Congo Bar
Premium-brand beverages at the pool and beach. Daily, 9am-7pm.

Scaramanga
Bar and lounge with hammocks and plush mattresses. Daily, noon-1am.



BEACH

Pristine, private beach, featuring white sand and the warm waters of the Caribbean. Dive at the Puerto Morelos National Reef Park, the second-largest reef in the world.

POOLS

Enjoy the refreshing heated infinity pool or the 22,000-sq-ft, free-form pool features activities, a swim-up bar, cascading waterfalls, diving pool, in-water lounge chairs, sun deck and children's area with slides.

SPORTS/ACTIVITIES

Water

  • Windsurfing
  • Kayaking
  • Hobie cats
  • Boogie boards
  • Beach activities

Land

  • Spinning room
  • Treadmills
  • Yoga
  • Pilates
  • Tai chi
  • Tae-bo

Golf
The Hotel Marina El Cid Spa & Beach Resort offers effortless access to the best golf courses in Riviera Maya. The hotel concierge can arrange tee times for you at any one of the dozens of nearby courses, including:

  • Playa Mujeres Golf Club
  • Cancun/Riviera Maya Golf Club at Pok Ta Pok
  • El Camaleon Mayakoba
  • Hilton Cancun/Riviera Maya Golf & Spa Resort
  • Iberostar Playa Paraiso Golf Club
  • Mayan Resorts Golf
  • Riviera Maya Moon Spa & Golf Club
  • Playacar Spa & Golf Club


INTERNET

Hotel Marina El Cid Spa & Beach Resort provides a business center and wireless-Internet access in public areas for an additional charge.

SPA SERVICES

Let the courteous staff at El Cocay Spa relax your mind and rejuvenate your body. The spa features a large variety of services for an additional charge. Daily, 8am-5pm.
  • Temazcal steam bath
  • Whirlpool, cold-plunge pool
  • Steam room and Sauna
  • State-of-the-art fitness center
  • Hydrotherapy zone
  • Zen garden
  • Massage rooms and outdoor massages
  • Yoga and tai-chi instruction
  • Hair-and-nail salon


WEDDING SERVICES

The most important day of your life calls for a perfect setting and perfect planning. Let the resort's wedding planners assist you and ensure every detail is attended to, while you enjoy this unforgettable moment with your family and friends. Please contact the resort directly for more information.

CHILD CARE

The El Cid Kids Club features a number of supervised activities for children ages 4-12. Daily, 9am-9pm. Activities include:
  • Spanish lessons
  • Cooking classes
  • Kayaking
  • Bike tours
  • Games


ADDITIONAL INFORMATION

Location
Hotel Marina El Cid Spa & Beach Resort is located 12 miles from Cancun International Airport (CUN), approximate driving time is 20 minutes, on the Riviera Maya, within one mile of Puerto Morelos and the National Reef Park.

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

Spring Break Policy
When traveling Feb 15-April 30, 2015, the minimum age to check-in at the hotel without an adult in the same room is 25 years old. A valid passport will be required. If travel is booked and no one fulfills this requirement, you will be denied check-in at this resort.

Awards and Accolades
TripAdvisor has awarded its 2014 Traveller's Choice award to Marina El Cid Spa & Beach Resort in Riviera Maya for being featured as a Top 25 Family Hotel in Mexico for two consecutive years.



All hours, fees, amenities, information and services are subject to change without notice.
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