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Barcelo Maya Palace - All-Inclusive

Mexico - Riviera Maya

Our Rating
3 Nights with Air from $669 All-Inclusive
Info Customer Reviews Questions & Answers

This will get your heart rate up: Barcelo Maya Palace, one of 14 Noble Beach Prize Winners (2016-17), was recognized for ... More

Customer Rating 112 Reviews
Value
 
4.5
Service
 
4.5
Beaches & Pools
 
4.9
Dining Options
 
4.3
Room Comfort
 
4.2
4.6 out of 5
"Great Experience! No problems at all! Exactly what I expected in a vacation. Would recommend to anyone!" – jcl1998
119 out of 130 (92%) customers would recommend this product to a friend. Read All Reviews
Customer Rating 112 Reviews
Value
 
4.5
Service
 
4.5
Beaches & Pools
 
4.9
Dining Options
 
4.3
Room Comfort
 
4.2
4.6 out of 5
"Great Experience! No problems at all! Exactly what I expected in a vacation. Would recommend to anyone!" – jcl1998
119 out of 130 (92%) customers would recommend this product to a friend. Read All Reviews
View from lobby area View from the lobby level Beach from the hotel Beach Main pool Pool Pool in the morning... Pool View Panoramic view awesome beach!!
All Customer Reviews
1-4 of 112 reviews. Sort by
April 29, 2011 Featured Review
Great vacation!

My wife and I have vacationed at Barcelo three times now. The Palace is, by far, the most beautiful, the rooms extremely clean and well-appointed, and the grounds immaculately groomed and landscaped. The staff was very helpful and friendly, especially the waiters in the restaurants. The pools are crystal clear and beaches were lovely, the best we've been to in Mexico. This resort is appropriate for families, large groups and couples. Six weddings took place while we were there. Many families with small children were also vacationing there. Overall, our experience was very good. The food is only average, but the numbers of choices are excellent. Our only minor complaint was that the cabanas at the adult pool were always full. The same couples got them every morning and kept them all day long. There are many activities going on at the resort all day long for those of you wanting to keep busy. The non-motorized sports are free and plentiful. We enjoyed kayaking, snorkeling and feeding the fish. There are a great number of tours available, but we decided to stay at the resort this time and found it much more relaxing. Because it's an enormous resort, we never felt crowded or rushed to find our spot at the pools or beach. Cheap Caribbean did a great job coordinating our travel to and from the airport in Cancun. We will definitely vacation here again.


23 of 23 found this helpful
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Overall Rating: 4
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
3.0
Room Comfort
 
5.0
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From: Wyoming
Age: 55-64
Travel: 3-6 trips/year

May 30, 2013
Our Experience

Travelled May 15-21, Barceló Maya Palace Deluxe We arrived mid-morning and were able to check-in early. Our room was not available until 3ish but they held our luggage for us and allowed us to have access to the lunch buffet, pools and bars. The staff at the front desk was friendly and professional. The advertised room credit is actually discount coupons to use throughout the resort. (Complete waste for us.) We had requested 3 rooms, preferably one handicap room with at least one room adjoining, and a third room close by. At check-in they quickly realized our need for the handicap room and met our room requests without hesitation. Met with concierge immediately after check-in and reserved dinner reservations. Per day, you can book up to three night’s dinner reservations. Space was available at all our requested restaurants. Tokyo was our favorite! Dinner restaurants were good. Plenty of shrimp and lobster. We dressed-up for the dinner restaurants and we did wear opened toed sandals! Breakfast and lunch buffets, lots of fried food. Buffets become very boring. Room very nice and clean. Wonderful maid service. They do turn your bed back in the evening. At times, the room was a little warm and would not cool down. Beach in front of the Barcelo Palace is very rocky. Still beautiful. No problem getting chairs at the beach or pool. Beach and pool water was perfect not too cold or too warm. Only one quick rain shower. There is a small tourist bus that will take you to the sister resorts. Not handicap accessible for a motorized chair so we walked and it felt very safe even at night. Wonderful concrete sidewalk in front of the beach that connects all sister resorts. One of the sister resorts has a nice small shopping market. Within the resort, no shuttle service to get you to and from restaurants, pools, lobby, etc. as we have had at other large resorts. Lots of walking. Tipping: We gave $2 a day for maid service. $1-$2 per person per meal. Bartender-Every other round or two we would tip $1-$2 per person. This is a family resort. Lots and lots of babies/children under the age of 4. There is a very active pool for the little ones. Little ones do not bother me, but if you prefer no children--this is not the resort for you. Airport transfers – We used Olympus Tours. They were so wonderful. Took great care of us and the motorized chair. Main disappointment and the reason we would not return to this resort…No Grills at the Pools/Beach! So if you are hungry for breakfast or lunch, you must get out of the water, dry completely and walk to the restaurant(s). For me, this wasted precious vacation time and added even more walking. I prefer to have snacks during the day at the pool or beach.


15 of 16 found this helpful
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Overall Rating: 4
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: Dallas, Tx
Age: 45-54
Travel: 7+ trips/year

June 13, 2012
Beautiful Location, Less Than Desireable Service

My wife and I traveled to Barcelo Palace Deluxe for a wedding with 30 other family members. I had read a number of the reviews on this site and was excited for what would be a memorable vacation. It was memorable for all the wrong reasons. Before advising why I reviewed this property poor, let me start with the reason why it wasn't rated "terrible." Location The location of this property, an hour and ten minutes south of Cancun airport, is very nice to look at. The pool is beautiful, the beach is very nice and the ajoining properties are also very pleasing to the eye. However, the first negative I have is the layout of the property leaves alot to be desired especially if you are booked in one of the rooms furthest from the beach, restaurant and main building. My wife and I were placed in one of the last rooms and the walk was to anything was over ten minutes. In additon, it really doesn't matter how beautiful a property is, if other key areas are lacking. Attempting to be as objective as possible, let me advise you on the other issues we had as a group with the property: Front Desk and Booking Every guest had an issue checking in at the Front Desk. If you booked through an outside site, cheapcarribbean or apple vacations for example, you did not have that much of an issue. If you booked through Barcelo, the front desk staff had severe issues checking people in. For example, they double booked the Presidential Suite for one guest (despite the guest calling every month to make sure it was theirs), they didn't have one guest in the system, etc. Anytime that the bride and groom had to go to the desk or their planner for something, details changed, rooms were not available, promises were broken and they were given the run around or didn't understand what was requested. My wife called the front desk operator because she had an issue with our room only to be rerouted to 8 different people none of whom were able to assist. Everytime she tried to expalin her issue she was transferred to another person who was unable to help. We found this was typical of our experience at the resort. Rooms and Mattresses The rooms are decent, however, are beginning to show their age. If you are not Club Premium, do not expect to have any liquor in your mini-fridge, just beer. The mattresses are the worst mattress I have ever slept on in my entire life. They are hard and plastic. I am assuming since it is a family resort and kids have accidents they wanted to make sure that cleanup would be easy. That is the only reason why you would purchase a hard, plastic wrapped King size bed. Dining When you check in, make sure you make reservations for the A La Carte restaurants if you stay at the Deluxe. They advised numerous members of group that the restaurants were booked, when in reality, they are not. They tend to push people to the buffets. For example, we took a cancelled reservation of a "booked" restaurant to find less than half of the tables booked. In addition, the buffets are good and plentiful, but by far, if you are foodie or enjoy quality food, ingredients, you will be disappointed. It is average at best. By day 4 or 5 you will wonder if they ever change the menu and trust me, they do not. The Al La Carte's are also severly lacking. The meals are disjointed and trust me when I say they have the hardest time getting tempatures on meats right. I ordered the lamb at the French restaurant and one part of the rack was rare and the other well done. At the Brazilian Rodizo, the meat was not seasoned properly and all well done, also known as tough and dead. The sushi place at the Colonial, not hibachi, was probably one of the worst meals I have had. The seafood place at the Colonial was again a horrible meal. The sushi, to be fair, I cannot even begin to call it sushi was tiny and made incorrectly. My wife and I found the French restaurant and the Caribe Seafood resturant at the Palace to be the "best choice." Liquor Make sure you ask for your drink by name, othewise you will be poured the bottom of the barrel liquors. In addition, it would be in your best interest to ask for the bartender to make it stronger as most were very, very light with their pouring. They made sure you had as much sugary filler as possible though. Service As I stated above, service is what any all-inclusive property hangs its hat on and some have stated that the service has declined at this resort. I cannot speak to that, but only what I witnessed and the service by most key staff was horrible. As stated, the Front Desk staff does not communicate well with any other group in the hotel or among each other. In addition, the wedding planning staff left alot to be desired when it comes to taking care of the bride and groom previous to the big day. Our couple had quite a bit of stress when numerous things went wrong or were missed previous to their wedding. In additon, how do you promise the bride that she has the Presdiental Suite the night before her wedding (and the night of, which was paid for) and then advised her it's not available to get ready in until 2 pm (wedding starts at 4 pm)? How do you then proceed to tell her that if she pays $700 right now she can get into the unoccupied room early? The key here is that the room was unoccupied. It was bad. This is the first all inclusive I have been told , "No." At the buffet, "No, you can't sit there and eat. This section is closed" At the bufftet, "no you cant have any coffee, it is too late." At the restaurants, "No, you can have one cold appetizer, one hot one or soup or salad, but not both." This is an all-inclusive right? This was the first all-inclusive with restrictions on what you could get. No room service without a charge, unless you are premium.. $4 per plate plus tax and tip adds up, especially when you are all inclusive and paid for it already. All in all, there were a few workers who did go above and beyond to take care of my wife and my requests, however, many only wanted tips to complete standard tasks. Many were not attentive to what we asked for and many seemed very unhappy to handle the request. This by far is the most glaring thing wrong with this place. Ultimately, I would never return to this property. You get what you pay for in life. For us, this vacation was cheaper than other stays we have had in Mexico and the quality of food, service, and joy we had suffered because of it.


38 of 49 found this helpful
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Overall Rating: 2
Value
 
3.0
Service
 
1.0
Beaches & Pools
 
3.0
Dining Options
 
3.0
Room Comfort
 
2.0
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From: Greater NYC
Age: 25-34
Travel: 7+ trips/year

August 15, 2010
best price

Theres so much to say about this place. For the price we paid we actually thought they dropped us off at the wrong place. The resort was amazingly beautiful and the staff was continuosly working to maintain the place. the pools were great only wish the swim up bar was in the sun. its beaches were some of the nicest ive seen. the snorkeling was great got to see lots of sea turtles and fish and is protected by its own reef. our room was a bit of a walk to the pool and beach but well worth it for the luxury of a beautiful room, i can only wish mine bathroom at home was as nice. the food was pretty good as well along with the buffet but the only complaint was the better restuarants were always booked and wish i knew we had to book them prior to arriving. the only down side was the place was huge and to much to explore in the short time we were there and there wasnt a whole lot of night life but there was lots to do during the day. THis place was awesome. Best deal and vacation so far.

awesome beach!!
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Overall Rating: 5
Value
 
5.0
Service
 
4.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: belmar, nj
Age: 25-34
Travel: 3-6 trips/year

Room Information

Rooms include pillow menu, mini-bar with free daily refills of soft drinks, water, beer, juices and snacks, coffee maker, in-room safe, flat screen LCD TV, ceiling fan, alarm clock, fully equipped bathroom, rain shower, bathrobes and slippers, toiletries, iron/ironing board and a terrace or balcony.

Room Details

Junior Suite Deluxe
Hotel/Studio Unit Details

Family Junior Suite (available beginning 12/23/17)
Hotel/Studio Unit Details

What's to Love

The all-inclusiveness & all-aah-mazingness of everything.

Chillaxing & living large with an umbrella drink in the padded in-pool loungers.

The anxiety-ousting spa with the flotation tank, Swiss shower & reflexology.

The Kids Club that has wave after wave of fun & a buffet for your beach munchkins.

 

What We'd Change

Without a door separating the shower from the dressing area in the suite, you may have to learn to share bathroom time wisely or risk getting wet.

 

Why You Should Go

It's 47 miles south of the airport - just enough time to unwind before you hit Beach Eden.

Don't miss the Dolphinarium, where you can shake fins with these friendly, smiling critters.

For splashy fun, there's windsurfing & water trikes. For less water, try mini-golf.

There's tennis, beach volleyball & a fitness center - or a pool table if you just want to hang.

Available Amenities

  • Car Rental Available
  • Beach
  • Beach Bar
  • Volleyball
  • Business Center ($)
  • Cable/Satellite TV
  • Babysitting/Child Care ($)
  • Children's Activities
  • Conference Facilities ($)
  • Cribs Available on Request
  • Currency Exchange
  • Daily Maid Service
  • Dive Shop
  • Fitness/Exercise Room
  • Gift Shop
  • Jacuzzi
  • Kayaks
  • Kids Club
  • Lounge Chairs/Umbrellas
  • Swim-Up Bar(s)
  • Internet Access ($)
  • Tennis Court(s)
  • Scuba Diving ($)
  • Shuttle Service
  • Fishing
  • 24 Hour All-Inclusive
  • Steam Room
  • Mini Golf
  • Basketball
  • Medical Services ($)
  • Nightclub/Disco
  • Scuba Lessons
  • Horseback Riding ($)
  • 4 Bars/Lounges
  • Porter/Bellhop
  • Catering
  • ATM/Banking
  • 10 Restaurants
  • Elevators
  • Teen Club
  • Barbecue Grills
  • Audio-Visual Equipment ($)
  • Fax Machine ($)
  • Spa ($)
  • Secretarial Services
  • Beach Towels
  • Catamarans
  • Parking ($)
  • Wedding Services ($)
  • Dry Cleaning Services ($)
  • 24 Hour Room Service ($)
  • Bell Staff Service
  • Business Services ($)
  • Pillow Menu
  • Honeymoon Packages ($)
  • Watersports Center
  • Sports Bar
  • Wireless Internet Access ($)
  • Flat Screen Television
  • Fitness Center
  • Pool Towels (complimentary)
  • Beauty Salon ($)
  • Freshwater Swimming Pool(s)
  • Lounge Chairs
  • Swim-Up Bar
  • Mini Golf Course
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Beach
  • Dining
  • Dive Shop(s)
  • Golf Course(s)
  • Helicopter/Airplane Rides
  • Jet Ski Rentals
  • Marina
  • Mayan Ruins
  • Nightlife
  • Parasailing
  • Windsurfing

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Barcelo Maya Palace - All-Inclusive

Chetumal, Km 266.3

+52 98 48 75 1500

Hotel Description

Barcelo Maya Palace: Noble Beach Prize Winner - Most Fit for Fitness

If you're up for a deluxe Beach Palace on the luxurious Riviera Maya (and who's not?), where you can chillax by the clear, turquoise waters of the Caribbean Sea, then grab your suitcase. The overarching concept? Stay at one resort, play at five. Truth is, this Noble Beach Prize Winner has it all: rockin' fitness center, 24-hour all-inclusiveness, free-flowing food and drinks, cool Colonial-style architecture, 10 pools, three water parks, a 33,000-square-foot U-Spa, lots of sunny activities and fun under the moonlight. Was that applause we just heard? Thought so.

DINING

Foodies, get ready to salivate. The cuisine here runs the gamut: everything from Caribbean specialties to Brazilian with those scrumptious cuts of meat. Classic French with an impressive wine list to a couple of plentiful buffets - one that boasts global flavors, the other Mexican-style. Of course, there's a delish spot for fresh seafood and a grill for all your sizzling favs. Beach appetit. (At Barcelo Maya Palace, you get to stay at one, play at five. Dig in at Barcelo Beach, Barcelo Caribe, Barcelo Tropical & Barcelo Colonial.)

El Mirador
Type: Buffet
Hours: Breakfast - daily, 7am-10:30pm; Lunch - daily, 12:30pm-3pm; Dinner - daily, 6:30pm-10pm
Description: International buffet serving breakfast, lunch and dinner.
Dress code: Casual

La Hacienda
Type:
Buffet
Hours: Breakfast - daily, 7am-10:30pm; Lunch - daily, 12:30pm-3pm; Dinner - daily, 6:30pm-10pm
Description: La Hacienda offers a Mexican-style buffet with delicious Mexican entrees prepared with the finest ingredients.
Dress code: Casual

Rodizio
Type: Brazilian
Hours: Daily, 6:30pm-10:30pm
Description: A very special restaurant that offers you a diverse selection of grilled meats in the typical Brazilian style. Hours subject to change. Reservations are required.
Dress code: Elegant casual

Brasserie
Type: French
Hours: Daily, 6:30pm-10:30pm
Description: Classic French food featuring delicious beef, fish and lobster dishes. The escargots and onion soup are especially scrumptious. The environment is formal and quiet with ocean views at the terrazzo. Hours subject to change. Reservations are required.
Dress code: Elegant casual

Caribe
Type:
Seafood
Hours: Daily, 6:30pm-10:30pm
Description: Offers a wide variety of seafood and even chicken. There is also a salad bar perfect for garnishing each dish. Hours subject to change. Reservations are required.
Dress code: Resort casual.

Coral Grill
Type:
Grill
Hours: Daily, 10:30am-6:30pm
Description: Serves grilled specialties and snacks for lunch.
Dress code: Casual

All hours are subject to change.



BARS/NIGHTLIFE

Beach revelers, you're in luck - lots of joints where you can hunker down and be fabulous. The swank lobby bar features live piano music & snacks. Cocktails can be had at the theater and the lounge. Don't miss the two bars by the shimmering pools. For later, get gussied up and hit the disco - free entry and drinks until 2 am. It's throw down time.

Carrey Lobby Bar
Features live piano music, snacks and an outdoor terrace. Open 24 hours.

Theater Bar
Daily, 6:30pm-midnight.

The Lounge
Daily, 6:30pm-10:30pm

Coco Bar
Pool area bar serving drinks daily. Daily, 9am-7pm.

El Cielo Bar
Pool area bar serving drinks daily. Daily, 9am-7pm.

Jaguar's Discotheque
Free entry and drinks included until 2am. Admission only for adults ages 18 and over. Daily, 11pm-2am.



BEACHES AND POOLS

This deluxe & divine haven overlooks 2-km of toe-loving white sand, clear aqua waters and a beautiful coral reef. Now for the sparkling pools - there are nine. They're integrated into the complex as an extension of the sea, with a water surface of 3,500 sq. miles. For your beach babies, there are two water parks with castles, slides and waterfalls. Total splashification awaits.

SPORTS/ACTIVITIES

Water

  • Snorkeling
  • Kayaks
  • Windsurfing
  • Catamaran
  • Water tricycles
  • Diving

Land

  • Tennis
  • Basketball
  • Beach volleyball
  • Table tennis
  • Darts and archery
  • Giant chess set
  • Pool tables
  • Fitness center


INTERNET

Barcelo Maya Palace - All-Inclusive offers Wi-Fi hot spots for an additional charge.

SPA SERVICES

Barcelo Maya Palace's U-Spa provides the finest services to leave you feeling relaxed and recharged for an additional charge.
  • Massages
  • Floatation tank
  • Hydrotherapy tank
  • Swiss shower
  • Aromatherapy
  • Reflexology


WEDDING SERVICES

Barcelo Maya Palace - All-Inclusive offers wedding packages and services, as well as honeymoon and romantic break packages. There is a wedding planner at the hotel who will help you set up the wedding of your dreams, freeing you up from pre-wedding stress. Please contact the hotel directly for more information.

CHILD CARE

The Barcy Kids Club for children offers supervised activities for children ages 4-12 in a fun and active environment. Activities include:
  • Games
  • Dance classes
  • Arts and crafts
  • Movies


ADDITIONAL INFORMATION

Location
Barcelo Maya Palace - All-Inclusive is located 16 miles south of Playa del Carmen, 22 miles north of Tulum, 47 miles south of Cancun International Airport (CUN) and 52 miles south of the city of Cancun.

Check In / Check Out
Check-in: 3pm. Check-out: 11am.

Tax Payment


The government has approved a new tax for visitors visiting Cancun. The resort reserves the right to collect this new tax to all visitors. This tax will be a flat fee of $20.00 pesos (1.00 usd approx.) per night per room.

Minimum Age
Minimum age for check-in is 21. All guests are required to leave a credit card voucher or cash deposit of $200 for each guest 13 years of age or older. Guests with the same family name may use one credit card or deposit. Each guest with a different last name in the room must supply their own credit card or cash deposit. Credit cards issued to any person other than the actual guest (i.e. parent, spouse, etc) are not accepted in Mexico.

Minimum Stay
A 3-night minimum stay is required for travel Feb 1-Dec 16, 2017, Jan 4-21, 2018, and Apr 8-Dec 22, 2018.
A 5-night minimum stay is required for travel Dec 28, 2017-Jan 3, 2018.
A 7-night minimum stay is required for travel March 25, 2018-April 7, 2018.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and Costa Rica may put limits on the use of motorized water sports and loud music.

Spring Break and Student/Youth Policy
Barcelo Maya Palace will NOT accept student groups. Any group consisting of 15 guests or more, with 24-year-olds or younger are not permitted. The resort will accept individual student/youth travelers for check-ins Mar 1-April 30 provided the following conditions/restrictions are met:

  • Minimum age requirement for hotel check-in is 21 years of age.
  • The 21-year-old or older guests in the room are responsible for those 20 years of age and younger in the room.
  • Student/youth travelers are defined by the hotel as any person between 16-24 years of age during these travel dates.
  • Any hotel guests under the age of 21 will require chaperon(s). One chaperon is required per 1-10 students/youths under the age of 21. The minimum age required for a chaperon is 25.
  • Chaperon's name must be provided to the hotel in advance at time of booking.
  • Chaperon is deemed responsible for disruptive actions by student/youths, including but not limited to losing their own entire room deposit.
  • All guests 16-24 years of age and all chaperons will be required to sign a responsibility letter agreeing to leave the hotel if any disruption occurs.
  • Upon check-in, each student/youth will be required to leave a credit card voucher or cash deposit of $200.
  • There is a Zero Tolerance Policy for misbehavior at the Barcelo Maya Palace.

Please note the legal drinking age in Mexico is 18. All guests under the age of 18 will be given a wristband that will prohibit them from being able to drink on property at restaurants, bars and disco. All guests are required to wear wristbands throughout their stay. A lost wristband will incur a large fee to replace (no exceptions). There is to be absolutely no exchanging of wristbands between guests or guests will be asked to leave the hotel immediately.

Environmental Levy Fee
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective September 1, 2017. Hotels will collect 20 Mexican pesos per room per day on check out; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor. Thank you and enjoy your visit.



All hours, fees, amenities, information and services are subject to change without notice.
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4 days, 3 nights
Travel Dates 11/25 - 12/16
Starting at $669 was $939
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

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5 days, 4 nights
Travel Dates 1/4 - 3/24
Starting at $819 was $1679
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5 days, 4 nights
Travel Dates 4/8 - 6/30
Starting at $769 was $1329
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